Unable to install Fax Services


W

Willem II

Hello,

I 've tried to use Fax Services, without success.
Fax Services was installed, but did not work, so I dé-installed these
Services (via Software > Windows "Components") and restarted the computer.
Then I installed the Fax Services again - no errors. But when I try to open
the Fax Console, it takes a lot of time before the console opens. Then all
boxes are empty (of course).
When I try to send a Word-document as a fax-document by the new fax-printer,
Word hangs. Or I get a message (in Dutch) "faxserver cannot obtain data -
the wizard fax will close now".
I tried to find a solution for this problem at
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142,
but did not find one, which I could relate to my problem.
What to do ?

Thank you very much,
Regards, Willem
 
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R

Russ Valentine [MVP-Outlook]

That is precisely the solution you should use. Explain what happened when
you tried.
 
W

Willem II

Russ Valentine said:
That is precisely the solution you should use. Explain what happened when
you tried.
--
Russ Valentine
[MVP-Outlook]
Willem II said:
Hello,

I 've tried to use Fax Services, without success.
Fax Services was installed, but did not work, so I dé-installed these
Services (via Software > Windows "Components") and restarted the
computer.
Then I installed the Fax Services again - no errors. But when I try to
open the Fax Console, it takes a lot of time before the console opens.
Then all boxes are empty (of course).
When I try to send a Word-document as a fax-document by the new
fax-printer, Word hangs. Or I get a message (in Dutch) "faxserver cannot
obtain data - the wizard fax will close now".
I tried to find a solution for this problem at
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142,
but did not find one, which I could relate to my problem.
What to do ?

Thank you very much,
Regards, Willem
Thank you, dear Russ,

My problem has been solved. The indicated link pointed to Q/A 12 ("Why do my
fax transmissions fail so often ?"), where I could read: "... fax service
will dial or will answer ...".
Well, my fax-service didn't want to do anything at all, so I found this
answer unusuable.
Now I 've read the answer again and again, which made me check the Windows
HCL. Where I couldn't find my "Conexant HDaudio soft data fax modem" on the
list. However, in Device Manager the driver was "Digitally Signed by Ms
Windows Hardware Compatibility Publisher". So now I understand, this is
something else as the "Hardware Compatibility List" (! ?).
At any case, I didn't trust the driver anymore, so I déinstalled FaxServices
and déinstalled the modemdriver. Then I downloaded a Generic Modem-driver
from Conexant's site and installed the modem and FaxServices again. I
bypassed the warning ("not compatible for Windows ...").
Now Fax Services do function fine !

Regards, Willem
 
R

Russ Valentine [MVP-Outlook]

Odd. That's not the entry to which that link takes me. Entry number 2 is the
one that most closely matches your error message, which is where that link
takes me.

--
Russ Valentine
[MVP-Outlook]
Willem II said:
Russ Valentine said:
That is precisely the solution you should use. Explain what happened when
you tried.
--
Russ Valentine
[MVP-Outlook]
Willem II said:
Hello,

I 've tried to use Fax Services, without success.
Fax Services was installed, but did not work, so I dé-installed these
Services (via Software > Windows "Components") and restarted the
computer.
Then I installed the Fax Services again - no errors. But when I try to
open the Fax Console, it takes a lot of time before the console opens.
Then all boxes are empty (of course).
When I try to send a Word-document as a fax-document by the new
fax-printer, Word hangs. Or I get a message (in Dutch) "faxserver cannot
obtain data - the wizard fax will close now".
I tried to find a solution for this problem at
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142,
but did not find one, which I could relate to my problem.
What to do ?

Thank you very much,
Regards, Willem
Thank you, dear Russ,

My problem has been solved. The indicated link pointed to Q/A 12 ("Why do
my fax transmissions fail so often ?"), where I could read: "... fax
service will dial or will answer ...".
Well, my fax-service didn't want to do anything at all, so I found this
answer unusuable.
Now I 've read the answer again and again, which made me check the Windows
HCL. Where I couldn't find my "Conexant HDaudio soft data fax modem" on
the list. However, in Device Manager the driver was "Digitally Signed by
Ms Windows Hardware Compatibility Publisher". So now I understand, this is
something else as the "Hardware Compatibility List" (! ?).
At any case, I didn't trust the driver anymore, so I déinstalled
FaxServices and déinstalled the modemdriver. Then I downloaded a Generic
Modem-driver from Conexant's site and installed the modem and FaxServices
again. I bypassed the warning ("not compatible for Windows ...").
Now Fax Services do function fine !

Regards, Willem
 
W

Willem II

Russ Valentine said:
Odd. That's not the entry to which that link takes me. Entry number 2 is
the one that most closely matches your error message, which is where that
link takes me.

--
Russ Valentine
[MVP-Outlook]
Willem II said:
Russ Valentine said:
That is precisely the solution you should use. Explain what happened
when you tried.
--
Russ Valentine
[MVP-Outlook]
Hello,

I 've tried to use Fax Services, without success.
Fax Services was installed, but did not work, so I dé-installed these
Services (via Software > Windows "Components") and restarted the
computer.
Then I installed the Fax Services again - no errors. But when I try to
open the Fax Console, it takes a lot of time before the console opens.
Then all boxes are empty (of course).
When I try to send a Word-document as a fax-document by the new
fax-printer, Word hangs. Or I get a message (in Dutch) "faxserver
cannot obtain data - the wizard fax will close now".
I tried to find a solution for this problem at
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142,
but did not find one, which I could relate to my problem.
What to do ?

Thank you very much,
Regards, Willem
Thank you, dear Russ,

My problem has been solved. The indicated link pointed to Q/A 12 ("Why do
my fax transmissions fail so often ?"), where I could read: "... fax
service will dial or will answer ...".
Well, my fax-service didn't want to do anything at all, so I found this
answer unusuable.
Now I 've read the answer again and again, which made me check the
Windows HCL. Where I couldn't find my "Conexant HDaudio soft data fax
modem" on the list. However, in Device Manager the driver was "Digitally
Signed by Ms Windows Hardware Compatibility Publisher". So now I
understand, this is something else as the "Hardware Compatibility List"
(! ?).
At any case, I didn't trust the driver anymore, so I déinstalled
FaxServices and déinstalled the modemdriver. Then I downloaded a Generic
Modem-driver from Conexant's site and installed the modem and FaxServices
again. I bypassed the warning ("not compatible for Windows ...").
Now Fax Services do function fine !

Regards, Willem
Not odd, maybe a small mistake.
Entry FAQFAX.htm#_Toc88835142 really points to answer number 12 (twelve).
Look at the source-code:
------
<a href="#_Toc88835142">12.<span style='font-size:12.0pt;font-family:"Times
New Roman";color:windowtext;
text-decoration:none'> </span>Why do my Fax transmissions fail so
often?<span
style='color:windowtext;display:none;text-decoration:none'>. </span></a>
------
I suppose you intended to point to <a href="#_Toc88835132">2, ...>, so 132
was changed into 142 ;-)
However, I had no troubles with fxsapi.dll and/or fxcfgwz.dll: the
installation-proces generated no errors.

Nevermind: my faxservices do work now. Maybe it 's because of the
re-installation of the modem-driver.
Maybe it had something to do with Netmeeting ? The new
driver-installation-program installed Netmeeting too.
Does Netmeeting has something to do with Fax Services ? I was thinking, it
is for Telephony.

Regards, Willem
 
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R

Russ Valentine [MVP-Outlook]

No, not that one either. Your error message is the one most people get with
this problem:
http://support.microsoft.com/?id=884018

--
Russ Valentine
[MVP-Outlook]
Willem II said:
Russ Valentine said:
Odd. That's not the entry to which that link takes me. Entry number 2 is
the one that most closely matches your error message, which is where that
link takes me.

--
Russ Valentine
[MVP-Outlook]
Willem II said:
"Russ Valentine [MVP-Outlook]" <russval@gmail.com> schreef in bericht
That is precisely the solution you should use. Explain what happened
when you tried.
--
Russ Valentine
[MVP-Outlook]
Hello,

I 've tried to use Fax Services, without success.
Fax Services was installed, but did not work, so I dé-installed these
Services (via Software > Windows "Components") and restarted the
computer.
Then I installed the Fax Services again - no errors. But when I try to
open the Fax Console, it takes a lot of time before the console opens.
Then all boxes are empty (of course).
When I try to send a Word-document as a fax-document by the new
fax-printer, Word hangs. Or I get a message (in Dutch) "faxserver
cannot obtain data - the wizard fax will close now".
I tried to find a solution for this problem at
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142,
but did not find one, which I could relate to my problem.
What to do ?

Thank you very much,
Regards, Willem


Thank you, dear Russ,

My problem has been solved. The indicated link pointed to Q/A 12 ("Why
do my fax transmissions fail so often ?"), where I could read: "... fax
service will dial or will answer ...".
Well, my fax-service didn't want to do anything at all, so I found this
answer unusuable.
Now I 've read the answer again and again, which made me check the
Windows HCL. Where I couldn't find my "Conexant HDaudio soft data fax
modem" on the list. However, in Device Manager the driver was "Digitally
Signed by Ms Windows Hardware Compatibility Publisher". So now I
understand, this is something else as the "Hardware Compatibility List"
(! ?).
At any case, I didn't trust the driver anymore, so I déinstalled
FaxServices and déinstalled the modemdriver. Then I downloaded a Generic
Modem-driver from Conexant's site and installed the modem and
FaxServices again. I bypassed the warning ("not compatible for Windows
...").
Now Fax Services do function fine !

Regards, Willem
Not odd, maybe a small mistake.
Entry FAQFAX.htm#_Toc88835142 really points to answer number 12 (twelve).
Look at the source-code:
------
<a href="#_Toc88835142">12.<span
style='font-size:12.0pt;font-family:"Times New Roman";color:windowtext;
text-decoration:none'> </span>Why do my Fax transmissions fail so
often?<span
style='color:windowtext;display:none;text-decoration:none'>. </span></a>
------
I suppose you intended to point to <a href="#_Toc88835132">2, ...>, so 132
was changed into 142 ;-)
However, I had no troubles with fxsapi.dll and/or fxcfgwz.dll: the
installation-proces generated no errors.

Nevermind: my faxservices do work now. Maybe it 's because of the
re-installation of the modem-driver.
Maybe it had something to do with Netmeeting ? The new
driver-installation-program installed Netmeeting too.
Does Netmeeting has something to do with Fax Services ? I was thinking, it
is for Telephony.

Regards, Willem
 
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