Can't open or view emails in Outlook 2007

G

Guest

I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from XP to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open email or
view it in the preview pane. I get the error "Cannot open this item. The
text formatting command is not available. It may not be installed correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in the
error message.

I have looked for this error in the outlook newsgroups and kb but have found
nothing there about this specific issue.

Anyone know how to fix this?
 
G

Guest

I can do that, but I don't use .pst (only for achiving) files, I view them
right on my exchange server.


Roady said:
Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open email
or
view it in the preview pane. I get the error "Cannot open this item. The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in the
error message.

I have looked for this error in the outlook newsgroups and kb but have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
 
R

Roady [MVP]

Can you view the messages when you disable Cached Exchange Mode? If so reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
I can do that, but I don't use .pst (only for achiving) files, I view them
right on my exchange server.


Roady said:
Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open
email
or
view it in the preview pane. I get the error "Cannot open this item.
The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in
the
error message.

I have looked for this error in the outlook newsgroups and kb but have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Disabled the Cached Exchange Mode and no change in the error.

I ran both SCANOST and SCANPST. I can't read the output file of SCANOST
because, lol, it put it in my outlook and I can't read any emails in outlook.
I ran SCANPST on the .ost file and it said that there were "internal errors"
and fixed them, but again, no change in my error.



Roady said:
Can you view the messages when you disable Cached Exchange Mode? If so reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
I can do that, but I don't use .pst (only for achiving) files, I view them
right on my exchange server.


Roady said:
Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open
email
or
view it in the preview pane. I get the error "Cannot open this item.
The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in
the
error message.

I have looked for this error in the outlook newsgroups and kb but have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 
R

Roady [MVP]

When you loging with another user account do you get the same results?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
Disabled the Cached Exchange Mode and no change in the error.

I ran both SCANOST and SCANPST. I can't read the output file of SCANOST
because, lol, it put it in my outlook and I can't read any emails in
outlook.
I ran SCANPST on the .ost file and it said that there were "internal
errors"
and fixed them, but again, no change in my error.



Roady said:
Can you view the messages when you disable Cached Exchange Mode? If so
reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
I can do that, but I don't use .pst (only for achiving) files, I view
them
right on my exchange server.


:

Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded
from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open
email
or
view it in the preview pane. I get the error "Cannot open this
item.
The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in
the
error message.

I have looked for this error in the outlook newsgroups and kb but
have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

No. It seems to be fine with another user on the same computer.


Roady said:
When you loging with another user account do you get the same results?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
Disabled the Cached Exchange Mode and no change in the error.

I ran both SCANOST and SCANPST. I can't read the output file of SCANOST
because, lol, it put it in my outlook and I can't read any emails in
outlook.
I ran SCANPST on the .ost file and it said that there were "internal
errors"
and fixed them, but again, no change in my error.



Roady said:
Can you view the messages when you disable Cached Exchange Mode? If so
reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I can do that, but I don't use .pst (only for achiving) files, I view
them
right on my exchange server.


:

Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded
from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open
email
or
view it in the preview pane. I get the error "Cannot open this
item.
The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in
the
error message.

I have looked for this error in the outlook newsgroups and kb but
have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

I solved the problem.

All I had to do was create a new profile.

Works fine now.

David S Simms said:
No. It seems to be fine with another user on the same computer.


Roady said:
When you loging with another user account do you get the same results?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
David S Simms said:
Disabled the Cached Exchange Mode and no change in the error.

I ran both SCANOST and SCANPST. I can't read the output file of SCANOST
because, lol, it put it in my outlook and I can't read any emails in
outlook.
I ran SCANPST on the .ost file and it said that there were "internal
errors"
and fixed them, but again, no change in my error.



:

Can you view the messages when you disable Cached Exchange Mode? If so
reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I can do that, but I don't use .pst (only for achiving) files, I view
them
right on my exchange server.


:

Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded
from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't open
email
or
view it in the preview pane. I get the error "Cannot open this
item.
The
text formatting command is not available. It may not be installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no change in
the
error message.

I have looked for this error in the outlook newsgroups and kb but
have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 
R

Roady [MVP]

Alright, good to hear! :)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
David S Simms said:
I solved the problem.

All I had to do was create a new profile.

Works fine now.

David S Simms said:
No. It seems to be fine with another user on the same computer.


Roady said:
When you loging with another user account do you get the same results?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Disabled the Cached Exchange Mode and no change in the error.

I ran both SCANOST and SCANPST. I can't read the output file of
SCANOST
because, lol, it put it in my outlook and I can't read any emails in
outlook.
I ran SCANPST on the .ost file and it said that there were "internal
errors"
and fixed them, but again, no change in my error.



:

Can you view the messages when you disable Cached Exchange Mode? If
so
reset
your cache by renaming your ost-file to .old.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
I can do that, but I don't use .pst (only for achiving) files, I
view
them
right on my exchange server.


:

Scan your pst-file for errors with scanpst.exe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
in
message
I upgraded from Office 2003 to Office 2007 (non-beta) and
upgraded
from
XP
to
Vista (32).

Outlook was fine for about a week then all of a sudden I can't
open
email
or
view it in the preview pane. I get the error "Cannot open this
item.
The
text formatting command is not available. It may not be
installed
correctly.
Install Microsoft Office Outlook again."

I removed Outlook, rebooted, and re-Added Outlook, with no
change in
the
error message.

I have looked for this error in the outlook newsgroups and kb
but
have
found
nothing there about this specific issue.

Anyone know how to fix this?
Click to expand...
Click to expand...
Click to expand...
 

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