Outlook will not open

[Gandcp]

While trying to copy my Outlook 'contacts' info onto a CD, I screwed
something up and now Outlook will not open. When I click on Outlook, the
screen comes up and disappears as an error message pops up; "Cannot start MS
Office Outlook. Cannot open the Outlook windows. The set of folders cannot
be opened. Errors have been detected in the file". The message goes on to
tell me to use the Outlook repair tool, which I can't get to.

I have tried safe mode and 'Outlook.exe /resetnavpane' and each time the
same error message pops up. Also, I went into the directory under
Microsoft/Office 12 and double-clicked on Scanpst. It tried to do a repair,
but failed, saying it could not fix all 8 errors (or something).

I just un-installed and re-installed Office 2007, however, when I clicked on
Outlook in Office to set it up, the same message popped up.

I have Office 2007 and am using Vista. I obviously don't know much about
computers, but I was surprised to see Outlook appear (quickly before
disappearing) the same (as it did prior to error message) when I clicked on
it and my Word files intact, after the Office 2007 uninstall/reinstall. Any
help would be appreciated.

 

[Milly Staples [MVP - Outlook]]

Try starting Outlook in Safe Mode (start->run->outlook.exe /safe) or hold
down the control key when you click on Outlook's shortcut to open. Try
running scanpst.exe then. (Safe mode disable all add-ins that can affect
the .pst file)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Gandcp asked:

| While trying to copy my Outlook 'contacts' info onto a CD, I screwed
| something up and now Outlook will not open. When I click on Outlook,
| the screen comes up and disappears as an error message pops up;
| "Cannot start MS Office Outlook. Cannot open the Outlook windows.
| The set of folders cannot be opened. Errors have been detected in the
| file". The message goes on to tell me to use the Outlook repair
| tool, which I can't get to.
|
| I have tried safe mode and 'Outlook.exe /resetnavpane' and each time
| the same error message pops up. Also, I went into the directory under
| Microsoft/Office 12 and double-clicked on Scanpst. It tried to do a
| repair, but failed, saying it could not fix all 8 errors (or
| something).
|
| I just un-installed and re-installed Office 2007, however, when I
| clicked on Outlook in Office to set it up, the same message popped up.
|
| I have Office 2007 and am using Vista. I obviously don't know much
| about computers, but I was surprised to see Outlook appear (quickly
| before disappearing) the same (as it did prior to error message) when
| I clicked on it and my Word files intact, after the Office 2007
| uninstall/reinstall. Any help would be appreciated.

 

[Gandcp]

Hello, I've already tried your suggestions and they failed. Any other
suggestions, short of formatting? Thanks again.

 

[wandong]

Are you sure your pst files was all right? if not, you can try a tool called Advanced Outlook Repair. You can download a free demo version at http://www.datanumen.com/aor/aor.exe . I think it is a useful repair tool for you. It is easy to recover your PST file by using its wizard. It is a powerful tool to recover messages, folders and other objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at http://www.datanumen.com/aor/

Wangdong

 

[Gandcp]

Hello and thanks for your solution. However, considering the program cost
$250 or in the worst case I have to format and reinstall, I think I'll take
the later. But thanks again for the info, what I have simply isn't worth the
cost.