cant open jpg's

[Chris Reynolds]

I have a user that has jpg's emailed to her, but she cannot open them. They
actually come in with what looks like a Quiktime logo. When you try to open
the picture it says "couldn't display xxxx.jpg because a suitable graphics
importer could not be found". It seems to be trying to open the pictures
with Quiktime viewer, even though the jpg file association says to open the
files in Microsoft Picture Manager. I have gone into Quiktime and turned off
the option to open jpeg's with the Quiktime viewer, but that didnt seem to
work. Whats odd is that if this user forwards those pictures to me, and I
save to my hard drive, open them, and then send them back to her, they open
fine. Does anyone have any idea what is going on here?

 

[JohnB]

Sounds like the file association for jpeps is no longer working correctly.
Pick a .jpg file and highlight it. Hold down the Shift key, and right click
the file. Select "Open with" and in the box that pops up look for Mspaint or
whatever program you viewed jpegs with before. Make sure there is a
checkmark in the box that says "Always open this type of file....." and
click ok. That will set all your .jpg's to open that way from now on.

 

[Byte]

Windows XP File Assocation Fixes (click on JPE/JPG.... near center of list)
http://www.dougknox.com/xp/file_assoc.htm

 

[Chris Reynolds]

I have looked at and tried all of the suggestions, but nothing has worked. I
need to add some additional information here. I fixed the file associations
myself, that was easy, but now, even though the jpg's come into Outlook with
the right icon/association, when you click on them they still dont open.
They DONT work in Microsoft Picture Manager (get a red 'x'), Picture and Fax
viewer (preview unavailable), or Paint (invalid file type). If I go to OPEN
WITH, the jpgs open in Photoshop just fine. Another piece of information is
that now we have 3 users that have the same problem. They all use Outlook
2003 and are having jpg's sent from Mac users, but when these same Mac users
send those jpg's to me, I can open them. If I send them jpg's from my
Windows machine, what I send them opens just fine. Also, if these problem
users forward me the email with the bad jpg's and I save them out to my hard
drive, and then create a new email and attach those same files that they just
sent me, they can open them then.
Any thoughts?

 

[Chris Reynolds]

I did uninstall Quiktime already, and it didnt help me.

What I did determine is that a security update for Outlook (KB945432) was
the culprit. I uninstalled that hotfix and rebooted the computer, set up the
correct file associations again, and the jpg's opened.

Thanks for everyones help!