Can't Access Hotmail - Suspect SP 2

[Guest]

I have not been able to access hotmail from my computer for an extended
period of time. It has recently been suggested that SP 2 could have
something to do with this. I installed SP 2, but then uninstalled it because
I was not happy with my computer's performance. However, in looking in my
add/remove programs, there are STILL some Windows XP Hotfix (SP2) Qxxxxxx
programs installed. Could this be the reason for the hotmail issues? The
message I get when trying to access hotmail is: The .NET Passport service is
currently unavailable at this Web site for one of these reasons: The site
may contain an error or be experiencing a problem that affects the .NET
Passport service. The site may not be an official .NET
Passport-participating site..... etc. etc. I know hotmail is functioning,
because I can access from another computer in my home. HELP!!!!

 

[Richard Urban]

Hotmail (free) can now only be accessed through the web interface. Access
through Outlook Express is no longer supported.

--

Regards:

Richard Urban

aka Crusty (-: Old B@stard

 

[Guest]

I'm not accessing it through Outlook Express. I'm directly logging in
through hotmail.com, just as I always have.

 

[Lou]

You may have to relax the privacy setting in Internet explorer. Set it
to no higher than Medium High.

 

[Rock]

I have not been able to access hotmail from my computer for an extended
period of time. It has recently been suggested that SP 2 could have
something to do with this. I installed SP 2, but then uninstalled it because
I was not happy with my computer's performance. However, in looking in my
add/remove programs, there are STILL some Windows XP Hotfix (SP2) Qxxxxxx
programs installed. Could this be the reason for the hotmail issues? The
message I get when trying to access hotmail is: The .NET Passport service is
currently unavailable at this Web site for one of these reasons: The site
may contain an error or be experiencing a problem that affects the .NET
Passport service. The site may not be an official .NET
Passport-participating site..... etc. etc. I know hotmail is functioning,
because I can access from another computer in my home. HELP!!!!

Those hotfixes are not part of the SP2 upgrade installation. Those are
patches for SP1. The SP2 labeling indicated they were going to be
included in SP2. Those were already on your system when you installed
SP2 and when you uninstalled it, they appeared again. It's not likely
they are the cause of your problem.

 

[Guest]

Thanks for the suggestion. I've done all that. I've cleaned the cache,
reset privacy settings, security settings, etc. My actual question was
about what appears to be "leftovers" from SP 2, still installed. Could this
be the problem? And why are they still installed?

 

[Guest]

Thanks Rock. But..... now what? ***sigh***

Those hotfixes are not part of the SP2 upgrade installation. Those are
patches for SP1. The SP2 labeling indicated they were going to be
included in SP2. Those were already on your system when you installed
SP2 and when you uninstalled it, they appeared again. It's not likely
they are the cause of your problem.

 

[Kath Adams]

Hotmail (free) can now only be accessed through the web interface.
Access through Outlook Express is no longer supported.

 

[Kath Adams]

Not quite correct!
<quote> As many as 18 million Hotmail subscribers will be weaned Monday
[27 Sept-04] from a free service that lets them export e-mail to another
mail client, under Microsoft MSN's new spam-fighting plan.

Hotmail, the Internet portal's Web-based e-mail service, has long
offered subscribers the ability to use a technology standard known as
Web DAV
(Web distributed authoring and versioning) to download e-mail from
Hotmail into Microsoft Outlook and Outlook Express for free.

Starting Monday, MSN will grant use of Web DAV tools only to paid
subscribers of Hotmail, which starts at $19.95. However, Hotmail
subscribers who have previously used the technology, an estimated 5
percent to 10 percent of its total 187 million customers, will be able
to continue to use it for free through March or April of 2005. </quote>

http://news.com.com/Hotmail+to+wean+users+from+free+export+tool/2100-1038_3-5381740.html

 

[PA Bear]

Make certain your time, date, and time /zone/ settings are correct.

IE6 SP2 Tools>Internet Options>Privacy>Sites> type in

hotmail.com
(msn.com)
(passport.net)

and Allow All Cookies for each domain.

How to Manage Cookies (IE6)
http://support.microsoft.com/?kbid=283185

Troubleshooting Secure Sites in WinXP SP2
(treat Passport and Hotmail as secure sites)
http://support.microsoft.com/?kbid=870700

Temporarily disable your firewall, any "system" tools (NSW, NIS, anything by
Norton or McAfee) and pop-up/ad blockers to see if they're interfering.

IE Tools>Internet Options>Advanced>HTTP 1.1>toggle between the two options.

IE Tools>Internet Options>Security>[zone]>Custom Level>User
Authentication>Logon>toggle between all settings here except 'Automatic
logon only in intranet zone'.

Resetting either or both of the above Tabs to the defaults might help, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

WinXP SP2: What's New for Internet Explorer and Outlook Express
http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

"There is no 'silver bullet' solution."
http://go.microsoft.com/fwlink/?LinkId=33131

 

[Rock]

Thanks Rock. But..... now what? ***sigh***

:

How long has it been? On and off for the past week people have been
positng a problem with hotmail. It could their server problem.

 

[Guest]

THANK YOU!!! The cookie handling did the trick. I still suspect that SP 2
somehow left some not-so-nice settings. This is the second time I've had to
reset some settings, after uninstalling SP 2. In any event, I'm a happy
camper, and don't have to race between computers to access different email
accounts. My frustrations have vanished!!! Thanks again.

Make certain your time, date, and time /zone/ settings are correct.

IE6 SP2 Tools>Internet Options>Privacy>Sites> type in

hotmail.com
(msn.com)
(passport.net)

and Allow All Cookies for each domain.

How to Manage Cookies (IE6)
http://support.microsoft.com/?kbid=283185

Troubleshooting Secure Sites in WinXP SP2
(treat Passport and Hotmail as secure sites)
http://support.microsoft.com/?kbid=870700

Temporarily disable your firewall, any "system" tools (NSW, NIS, anything by
Norton or McAfee) and pop-up/ad blockers to see if they're interfering.

IE Tools>Internet Options>Advanced>HTTP 1.1>toggle between the two options.

IE Tools>Internet Options>Security>[zone]>Custom Level>User
Authentication>Logon>toggle between all settings here except 'Automatic
logon only in intranet zone'.

Resetting either or both of the above Tabs to the defaults might help, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

WinXP SP2: What's New for Internet Explorer and Outlook Express
http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

"There is no 'silver bullet' solution."
http://go.microsoft.com/fwlink/?LinkId=33131

I have not been able to access hotmail from my computer for an extended
period of time. It has recently been suggested that SP 2 could have
something to do with this. I installed SP 2, but then uninstalled it
because I was not happy with my computer's performance. However, in
looking in my add/remove programs, there are STILL some Windows XP Hotfix
(SP2) Qxxxxxx programs installed. Could this be the reason for the
hotmail
issues? The message I get when trying to access hotmail is: The .NET
Passport service is currently unavailable at this Web site for one of
these
reasons: The site may contain an error or be experiencing a problem that
affects the .NET Passport service. The site may not be an official .NET
Passport-participating site..... etc. etc. I know hotmail is
functioning,
because I can access from another computer in my home. HELP!!!!

 

[PA Bear]

YW, Pat, & thanks for posting back.
--
~PA Bear

THANK YOU!!! The cookie handling did the trick. I still suspect that SP
2 somehow left some not-so-nice settings. This is the second time I've
had to reset some settings, after uninstalling SP 2. In any event, I'm
a happy camper, and don't have to race between computers to access
different email accounts. My frustrations have vanished!!! Thanks again.

Make certain your time, date, and time /zone/ settings are correct.

IE6 SP2 Tools>Internet Options>Privacy>Sites> type in

hotmail.com
(msn.com)
(passport.net)

and Allow All Cookies for each domain.

How to Manage Cookies (IE6)
http://support.microsoft.com/?kbid=283185

Troubleshooting Secure Sites in WinXP SP2
(treat Passport and Hotmail as secure sites)
http://support.microsoft.com/?kbid=870700

Temporarily disable your firewall, any "system" tools (NSW, NIS,
anything by Norton or McAfee) and pop-up/ad blockers to see if they're
interfering.

IE Tools>Internet Options>Advanced>HTTP 1.1>toggle between the two
options.

IE Tools>Internet Options>Security>[zone]>Custom Level>User
Authentication>Logon>toggle between all settings here except 'Automatic
logon only in intranet zone'.

Resetting either or both of the above Tabs to the defaults might help,
too. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

WinXP SP2: What's New for Internet Explorer and Outlook Express
http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

"There is no 'silver bullet' solution."
http://go.microsoft.com/fwlink/?LinkId=33131

I have not been able to access hotmail from my computer for an
extended period of time. It has recently been suggested that SP 2
could have something to do with this. I installed SP 2, but then
uninstalled it because I was not happy with my computer's
performance. However, in looking in my add/remove programs, there
are STILL some Windows XP Hotfix (SP2) Qxxxxxx programs installed.
Could this be the reason for the hotmail
issues? The message I get when trying to access hotmail is: The .NET
Passport service is currently unavailable at this Web site for one of
these
reasons: The site may contain an error or be experiencing a problem
that affects the .NET Passport service. The site may not be an
official .NET Passport-participating site..... etc. etc. I know
hotmail is functioning,
because I can access from another computer in my home. HELP!!!!