Ok - here's what hotmail sent to me. I tried it all and the only thing that
worked was to "accept all cookies" which is not a great option for me. The
weird thing is that it's intermittent - sometimes I can get into hotmail no
problem, and other times I can't access either my paid or free account. But
good luck with your issue! (I can still access my account via Messenger or
Outlook though - go figure...)
***************************
Hello Lisa,
Thank you for writing. Your message has been forwarded to us, Microsoft .NET
Passport Technical Support.
We apologize for the delay in answering your mail. We normally respond
within one business day, but we have received an unusually large number of
messages recently. We appreciate your patience as we handle every customer
request as quickly as possible.
My name is Jake and based on your e-mail message, you have been prompted
that you should enable cookies when you sign-in to your e-mail account. Also,
you have set your system to allow it. In addition, you are able to access
other MSN Hotmail accounts. I understand how frustrating this can be for you,
and I am here to provide the assistance you need today.
Lisa, I appreciate the information you have provided. Please be informed
that cookies should be enabled when accessing your .NET Passport account.
Our Technical Support Team has simulated the problem you are having and in
order to resolve this issue I need you to follow the instructions which I
have provided below:
1.) Download the latest version of Internet Explorer. You may download the
latest version of Microsoft Internet Explorer at:
http://www.microsoft.com/windows/ie/download/default.asp
2.) Reconfigure your Browser to the default settings:
A. In Internet Explorer, select Internet Options from the Tools menu.
B. On the Security tab click on the button labeled "Default Level".
C. On the Privacy tab click on the button labeled "Default".
D. On the Advanced tab click on the button labeled "Restore Defaults".
E. For best results disable any firewall software you may be using that
could interfere with your login
3.) Enable cookies and add
http://www.passport.net/ to the list of sites to
accept cookies in Microsoft Internet Explorer 6.x:
A. In Internet Explorer, on the "Tools" menu, click "Internet Options."
B. Open the "Privacy" tab.
C. Using the slider, select the security zone "Always Accept Cookies".
-or-
D. Click the "Advanced" button. If "Override Automatic Cookie Handling" is
selected, confirm that your system will accept both first party and third
party cookies.
D.1 Click "OK".
D.2 Click EDIT
D.3 Type
http://www.passport.net/ in the "Address of Web Site"
D.4 Click Allow, and passport.net will be added in the list of domains that
will allow cookies to be accepted
D.5 Click "OK"
D.6 Click "Apply"
If the steps I have enumerated above did not work, please move on to the
following procedure.
1. Delete the contents of your Temporary Internet Files folder while the
cookie acceptance feature of your browser is disabled. Then enable the cookie
acceptance feature and try to sign in again.
2. Log-out from the web site you are trying to access and then log-in again.
If this procedure does not work, please try the next procedure.
3. Log-in from a different Passport site and then proceed to the web site
that you are trying to access while you're logged in.
4. Lower Security Settings.
5. Check Your Windows Time/Date Setting:
A. Double click on the date/time at the lower right corner of your monitor.
B. Update/edit your time zone, date and time accordingly.
Thank you for the time you took in writing to us about this matter and I am
glad that I was able to attend to your concern.
If you have any other question in mind, please feel free to write back to
us. We, the .NET Passport team, will be much more than willing to provide you
with all the help you need.
Sincerely,
Jake
Microsoft .NET Passport Technical Support Representative
