Can'r Print

[Garry]

I'm using a HP Deskjet 5550 printer, but nothing prints. I've checked that
it was installed properly. Vista came on the HP Pavilion Entertainment PC
that we recently purchased, and ever since we bought it, we've had this
problem printing.

I'm not particularly computer savvy, but everything seems to be alright.
When we hooked up the printer the first time to the USB port, our printer was
identified as the default printer. I've heard that one of the common
problems with Vista is printing related. I sure hope this is an easy fix.

 

[Garry]

Yes, there is a green check in the printer's folder.

No, didn't think to run the test from the printer. I'll have to give that a
try.

Thanks for the suggestion.

 

[Cari \(MS-MVP\)]

There are solutions on HP's website, including firmware updates for the
device:
http://h20000.www2.hp.com/bizsuppor...esId=409994&swLang=8&taskId=135&swEnvOID=2093