Printer Setup Problem

[John]

I am having trouble setting up my printer, a HP DeskJet 5550, on my new
Vista machine. It runs through a Linksys WPS54G printer server. My old XP
machine, sitting right here next to me, prints through it with no
difficulties. I've tried everything I can think of. Can someone help me?

 

[Malke]

I am having trouble setting up my printer, a HP DeskJet 5550, on my new
Vista machine. It runs through a Linksys WPS54G printer server. My old
XP machine, sitting right here next to me, prints through it with no
difficulties. I've tried everything I can think of. Can someone help me?

What does "everything I can think of" include?

General directions:

1. Install Vista drivers for the print server (get from print server
mftr's website) on the Vista computer.
2. Install Vista drivers for the printer (get from printer mftr.'s
website) on the Vista computer.

Does your print server support Vista? If not, there's your answer. If it
is supposed to, what does Linksys tech support say?


Malke

 

[John]

I've tried setting it up using the installation disks that came with the
print server and manually setting up a TCP/IP port (duplicating my XP
settings). As for it being "Vista ready", I have plugged the printer
directly into the computer (USB) and Vista installed the drivers and had me
printing in less than 2 minutes!

 

[Malke]

I've tried setting it up using the installation disks that came with the
print server and manually setting up a TCP/IP port (duplicating my XP
settings). As for it being "Vista ready", I have plugged the printer
directly into the computer (USB) and Vista installed the drivers and had
me printing in less than 2 minutes!

Since the printer works when directly connected to the computer, you
know the issue is with the print server. Go to Linksys' website for the
latest drivers for the print server and download them. Also download any
firmware updates for the print server. Uninstall the print server
drivers you installed on the Vista machine first.

Apply the firmware update, if any.
Install the new drivers for the print server.

If still no joy, contact Linksys tech support for help with the print
server.


Malke

 

[John]

I'll try that as soon as I get home tomorrow night and will report back.
Thanks.

 

[John]

Tried everything you recommended. Still no go. I'm at a dead end. The
printer works fine when plugged directly into the Vista machine.

 

[Malke]

Tried everything you recommended. Still no go. I'm at a dead end. The
printer works fine when plugged directly into the Vista machine.

Then I'm sorry, but aside from contacting Linksys tech support I don't
have any other suggestions.


Malke

 

[John]

I do appreciate your help. I'm about to contact Linksys's support and see if
they can help. Thanks!