Cannot use modem (for faxing) since installing broadband - help please..

[Pete]

Since installing broadband I no longer seem able to use my modem.

I'm connecting to B-band using a D-Link DSL504 ADSL router.

The standard XP diags on the modem report that it's working fine, but
using the diags that came with the (Conexant) modem report that there
is no dial tone. Plugging a phone into the same socket, I do get a
dialtone. I have installed the modem in a friend's PC and it works
fine.
The report seems to indicate that the com port is unavailable (see the
end of the report below) which I would guess, is why the modem is not
picking up the dialtone.
I have tried changing the com port but to no avail.

Any help will be much appreciated

Thanks
Pete

TEST REPORT -

C:\DOCUME~1\Owner\LOCALS~1\Temp\ModemTest.txt 7/8/2003



[Registry Information]
Register :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Unimodem\DeviceSpecific\Conexant
HCF V90 56K RTAD^ OK
Register :
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_14F1^ OK
Register : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winac^
OK



[Modem Information]
Modem Conexant HCF V90 56K RTAD Speakerphone PCI Modem registered on
the port : 7

Com Port = 7
Modem Conexant HCF V90 56K RTAD Speakerphone PCI Modem registered on
the port : 5

Com Port = 5
Model = Conexant HCF V90 56K RTAD Speakerphone PCI Modem detected



[Port Information]

Open com : 7
Test modem --> Conexant HCF V90 56K RTAD Speakerphone PCI Modem
ATE0 OK
AT+FCLASS=? 0,1,1.0,8,80 OK

Last Session
AT#UG

<#UG VERSION=1>

<UNIMODEM VERSION=10>

<CALL SETUP RESULT=Detected No Recognizable Tone>

<MULTIMEDIA MODE=Data Only>

<DTE-DCE MODE=Async data>

<V.8 CM octet string="">

<V.8 JM octet string="">

<RX SIG POWER DB=0, TX SIG POWER DB=0, S/N RATIO DB=0>

<V.34 INFO bit map =0>

<TX MOD=Unknown, TX SYMBOL RATE=0, TX CARRIER FREQ=65535>

<RX MOD=Unknown, RX SYMBOL RATE=0, RX CARRIER FREQ=65535>

<TX FIRST DATA RATE=0, RX FIRST DATA RATE=0>

<CARRIER LOSS=0, RATE RENEG=0>

<RETRAINS REQ=0, RETRAINS DET=0>

<TX FINAL RATE=0, RX FINAL RATE=0>

<PROTOCOL NEGOTIATION=None>

<EC FRAME SIZE=0>

<EC LINK TIMEOUTS=0>

<EC LINK NAKS=0>

<COMPRESSION NEGOTIATION=None>

<COMPRESSION DICTIONARY SIZE=0>

<TX FLOW CONTROL=2>

<RX FLOW CONTROL=2>

<TX CHARS SENT FROM DTE=0>

<RX CHARS SENT TO DTE=0>

<TX CHARS LOST=0>

<RX CHARS LOST=0>

<TX FRAME COUNT=0>

<RX FRAME COUNT=0>

<TX FRAME ERROR COUNT=0>

<RX FRAME ERROR COUNT=0>

<TERMINATION CAUSE=Undefined>

<LSD Vdd=0, Power Bits=0>

<V8BIS FLEX VERSION=0, V8BIS DSP VERSION=0>

<RATE RENEG REQ=0, RATE RENEG DET=0>

<HIGH PASS FILTER ENABLED=0>

<ROBBED BIT PATTERN=0>

<DIGITAL PAD DETECTED=0, DIGITAL LOSS ESTIMATE=0>

<Cnt1=0, Det1=0, Res1=0>

<EQM=0, TRAINING EQM SUM=0>

<DIB ERROR COUNTERS=0, 0, 0, 0, 0, 0, 0, 0>

<RETRAIN/HDLC RESET=0>



OK



[Modem Profile]
ATI&V

56000

ACTIVE PROFILE:

E0 L1 M1 Q0 T V1 X4 &C1 &D2 &G0 &T0 &P0

S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:004 S07:050
S08:002

S10:014 S12:050 S16:000 S18:000 S29:070



STORED PROFILE 0:

E1 L1 M1 Q0 T V1 X4 &C1 &D2 &G0 &T0 &P0

S00:000 S02:043 S06:004 S07:050 S08:002 S10:014 S12:050 S18:000
S28:000

S29:000



OK



ATI Modem tests --> Conexant HCF V90 56K RTAD Speakerphone PCI Modem
ATI0 56000 OK
ATI1 255 OK
ATI2 OK OK
ATI3 2.1.2.171.025 OK
ATI4 Conexant HCF V.90 56K RTAD,Speakerphone PCI Modem OK
ATI5 256 OK
ATI6 DP Rev BA V90 SPX RAM Ver 08 V90 CTL RAM Ver 08
K56FLEX SPX RAM Ver 47 K56FLEX CTL RAM Ver 47 OK
ATI7 255 OK
ATI8 Aug 13 2001 # 17:10:13 OK
ATI9 ORANGE OK
Correct Identification

ATZ OK
ATX4DT ;
ATH OK
Error cannot open com : 5



[Dialtone Information]

Dialtone Test modem --> Conexant HCF V90 56K RTAD Speakerphone PCI
Modem
Error ---> No Dialtone detected




[Test Hardware]