Cannot Send Messages from Outlook 2007 with Vista

[Barbara]

OK, I am at my wits end! My messages just sit in the Outbox. The
guys at Microsoft do not know what to do, the guys at ATT, where I
have my email account, do not either. The very puzzling thing
is...they do go through to only one recipient that I know of...my
husbands' work email account! What on earth is going on here? We
have checked Norton, no problem.

I never had this problem with XP, my husband uses a Vista PC at home,
no problem. I have an HP notebook with Vista.

I need to be able to send email! There are no error messages,
nothing, the messages just sit in the outbox. By the way, there are
no attachments either.

I would really appreciate someone's help on this! None of the so
called experts can solve it...the ATT guy offered to send me to a
higher level of support 99 bucks for a phone call. I don't think
so!!!

Whoever can solve this problem for me gets a reward in heaven or some
such place!!!
Thanks,
Barbara

 

[Hal Hostetler [MVP-P/I]]

If you've checked Norton, then you very probably found the problem.
Uninstall Norton's email scanning components; Norton's email scanner is
incompatible with with every email client I know of. Uninstall Norton, use
their debris removal tool to clean up all the crud the uninstaller leaves
behind, then do a custom re-install so you can prevent all email scanning
components from being installed. Email scanning is redundant, it offers no
additional protection over the resident file system scanning components;
instead, email scanning causes problems, often more severe than those caused
by the malware they're designed to keep out.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Gary VanderMolen]

Aside from the possibility that your antivirus is the culprit
(which Hal already covered), you may have a stuck message
in the Outbox. First of all, are we dealing with Windows Mail,
or with "Outlook 2007" as mentioned in the Subject line?
If the former, and there is an accumulation of messages in the
Outbox folder, open the Outbox folder. Move as many of those
messages as you can to the Drafts folder. If any won't move or
can't be deleted, apply this Microsoft fix:

http://support.microsoft.com/kb/941090

If you really did mean Outlook, you should post this issue in the
Outlook newsgroup where the Outlook experts tend to hang out.

 

[Barbara]

Aside from the possibility that your antivirus is the culprit
(which Hal already covered), you may have a stuck message
in the Outbox. First of all, are we dealing with Windows Mail,
or with "Outlook 2007" as mentioned in the Subject line?
If the former, and there is an accumulation of messages in the
Outbox folder, open the Outbox folder. Move as many of those
messages as you can to the Drafts folder. If any won't move or
can't be deleted, apply this Microsoft fix:

http://support.microsoft.com/kb/941090

If you really did mean Outlook, you should post this issue in the
Outlook newsgroup where the Outlook experts tend to hang out.

--
Gary VanderMolen, MS-MVP (Mail)









- Show quoted text -

It is in Outlook, I will post there also. Thanks!

Barbara

 

[Barbara]

Aside from the possibility that your antivirus is the culprit
(which Hal already covered), you may have a stuck message
in the Outbox. First of all, are we dealing with Windows Mail,
or with "Outlook 2007" as mentioned in the Subject line?
If the former, and there is an accumulation of messages in the
Outbox folder, open the Outbox folder. Move as many of those
messages as you can to the Drafts folder. If any won't move or
can't be deleted, apply this Microsoft fix:

http://support.microsoft.com/kb/941090

If you really did mean Outlook, you should post this issue in the
Outlook newsgroup where the Outlook experts tend to hang out.

--
Gary VanderMolen, MS-MVP (Mail)









- Show quoted text -

I checked the outlook group and it has had no activity for months. In
January, another person posted the exact same
question and there have been no replies! So, any of you out there who
can help me, thanks!

Barbara

 

[Peter Foldes]

Barbara

This is an Outlook issue and has nothing to do Windows Mail

See the following to correct the issue

http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

Also to add to this, if you do need to move it to send, it's caused by an addin -
http://www.slipstick.com/problems/outbox.htm

 

[Gary VanderMolen]

Did you try the following newsgroup?
microsoft.public.outlook.general

I have cross-posted to that newsgroup.

--
Gary VanderMolen, MS-MVP (Mail)

Aside from the possibility that your antivirus is the culprit
(which Hal already covered), you may have a stuck message
in the Outbox. First of all, are we dealing with Windows Mail,
or with "Outlook 2007" as mentioned in the Subject line?
If the former, and there is an accumulation of messages in the
Outbox folder, open the Outbox folder. Move as many of those
messages as you can to the Drafts folder. If any won't move or
can't be deleted, apply this Microsoft fix:

http://support.microsoft.com/kb/941090

If you really did mean Outlook, you should post this issue in the
Outlook newsgroup where the Outlook experts tend to hang out.

--
Gary VanderMolen, MS-MVP (Mail)









- Show quoted text -

It is in Outlook, I will post there also. Thanks!

Barbara

 

[Peter Foldes]

Gary

Did you read the reply that I gave Barbara along with the solutions

 

[Gary VanderMolen]

Sounds like you gave her the correct solution.
However, I don't consider this an appropriate forum to answer
Outlook questions. If this newsgroup starts getting cluttered with
Outlook questions and responses, the newbies seeking help with
Windows Mail problems will become confused and frustrated.

--
Gary VanderMolen, MS-MVP (Mail)


Gary

Did you read the reply that I gave Barbara along with the solutions

 

[Bruce Hagen]

Please ask here.

MS Outlook newsgroups:
news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil

On the Web:
http://www.microsoft.com/communitie...ault.aspx?dg=microsoft.public.outlook.general

 

[Peter Foldes]

Bruce

Remove the outlook.configuration group from the list. It is non existent anymore

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Please ask here.

MS Outlook newsgroups:
news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil

On the Web:
http://www.microsoft.com/communitie...ault.aspx?dg=microsoft.public.outlook.general
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Barbara,

Did you ever get an answer to your problem? I am having exactly the
same issues with Vista and Outlook 2007. HELP!


--
mbm1091
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[Bruce Hagen]

TY.
--
~Bruce

Bruce

Remove the outlook.configuration group from the list. It is non existent
anymore

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Please ask here.

MS Outlook newsgroups:
news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil

On the Web:
http://www.microsoft.com/communitie...ault.aspx?dg=microsoft.public.outlook.general
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Barbara,

Did you ever get an answer to your problem? I am having exactly the
same issues with Vista and Outlook 2007. HELP!


--
mbm1091
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