Cannot save or open attachments in WinMail


B

Bev Eichenlaub

I have not been able to open or save attachments in Winmail for a long time.
I've rebooted, shut down my firewall, closed my e-mail virus scanner - I
don't know what else to do. When WinMail compressed files the first time
after I got my new computer, I have had this problem. I can open attachments
and save them from my Yahoo e-mail account just fine. My work e-mail is all
right, too. What can I do to help this proglem? I am running Windows Vista
OS.
 
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G

Gary VanderMolen

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview
 

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