cannot receive mail in Outlook 2k

[Kevin Martin]

Hi,

I'm having trouble with receiving email on Oulook 2000 on an XP Home Dell
laptop.

The account in question sends mail fine, and generates no error when
attempting to download POP mail... it simply shows no sign of noticing that
there is email waiting.

Twist in the tail comes when I setup OE6 on the same machine with the same
account settings, but it also does exactly the same thing! The account
itself is fine as I can check email from a different machine with the same
account settings.

There are no odd programs running, and no anti-virus (new machine), XP
firewall is disabled and Internet connection is provided via a LAN. Outlook
is set for Internet mail only and we don't have exchange on the network.

I'm stumped on this one - any advice?


Kevin

 

[DL]

Have you altered yr View settings?
I'm presuming that you see the notification window as yr msgs are downloaded
David

 

[Jeff Stephenson [MSFT]]

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240347) and post
the pop3log.txt file after you try to do a download?

 

[Kevin Martin]

I'll try that Jeff, thanks.

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240347) and post
the pop3log.txt file after you try to do a download?

 

[Kevin Martin]

No notification at all David - that's what bugs me. It doesn't even see the
messages that are there.

 

[Kevin Martin]

OK, below is contents of the Pop3log.txt file:

POP3: 14:54:41 [db] Connecting to 'pop.btconnect.com' on port 110.
POP3: 14:54:42 [rx] +OK Connect To Business POP3 Server ready
<666490.1059573293718689@c2bapps8>
POP3: 14:54:42 [tx] USER <blanked out by me>
POP3: 14:54:42 [rx] +OK continue with PASS
POP3: 14:54:42 [tx] PASS ********
POP3: 14:54:42 [rx] +OK Mailbox locked and ready
POP3: 14:54:42 [tx] STAT
POP3: 14:54:42 [rx] +OK 0 0
POP3: 14:54:42 [tx] QUIT
POP3: 14:54:42 [rx] +OK POP3 Server signing off
POP3: 14:54:42 [db] Connection to '' closed.


From what I can see, the server positively refuses to see the email that is
there (and I know there is at least one as I sent a test message just before
doing this).

Any ideas?

Not sure if this is important but I've seen it mentioned elsewhere - the
office uses ISA Server to supply Internet connection to the desktops.

 

[Jeff Stephenson [MSFT]]

It won't be the ISA server causing this - the problems with that only arise
when it's not configured to allow connections on the POP3 port. You're
right, the problem is on the server side, where it is not telling you about
the mail that you have. You'll have to contact your mail provider and get
them to look into the problem.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

OK, below is contents of the Pop3log.txt file:

POP3: 14:54:41 [db] Connecting to 'pop.btconnect.com' on port 110.
POP3: 14:54:42 [rx] +OK Connect To Business POP3 Server ready
<666490.1059573293718689@c2bapps8>
POP3: 14:54:42 [tx] USER <blanked out by me>
POP3: 14:54:42 [rx] +OK continue with PASS
POP3: 14:54:42 [tx] PASS ********
POP3: 14:54:42 [rx] +OK Mailbox locked and ready
POP3: 14:54:42 [tx] STAT
POP3: 14:54:42 [rx] +OK 0 0
POP3: 14:54:42 [tx] QUIT
POP3: 14:54:42 [rx] +OK POP3 Server signing off
POP3: 14:54:42 [db] Connection to '' closed.


From what I can see, the server positively refuses to see the email that is
there (and I know there is at least one as I sent a test message just before
doing this).

Any ideas?

Not sure if this is important but I've seen it mentioned elsewhere - the
office uses ISA Server to supply Internet connection to the desktops.

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240347) and post
the pop3log.txt file after you try to do a download?