Cannot Install Fax Services

G

Guest

Hi

I have had the Fax services running fine on my computer before, however just
recently I had to reinstall my printer drivers and for some reason the
installed Fax also disappeared. In the Add Windows Components screen, the
tick is now missing from Fax services. If I tick the box, it looks like it is
installing the Fax services software, however on going back into the Add
Windows Components screen the tick is still missing and I cannot install a
Fax.

Does anyone know what might be going on here?

Thanks
Jon
 
R

Russ Valentine [MVP-Outlook]

Exactly what does it do?
What messages do you receive?
Where are your installation files?
 
H

Hal Hostetler [MVP-S/U]

Several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed here:

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
G

Guest

Hi

It does not give any message at all - it looks like it is installing the
software, but when it has supposedly completed there is still no Fax
services. If I try to do it from
the Printer and Faxes screen in the control panel, by clicking "Set up
Faxing", a fax icon does briefly appear next to my printer icon, but then
disappears again.

I am using my WinXP CD to try and install it.
Cheers
Jon.

Russ Valentine said:
Exactly what does it do?
What messages do you receive?
Where are your installation files?

--
Russ Valentine
[MVP-Outlook]
Ackoman said:
Hi

I have had the Fax services running fine on my computer before, however
just
recently I had to reinstall my printer drivers and for some reason the
installed Fax also disappeared. In the Add Windows Components screen, the
tick is now missing from Fax services. If I tick the box, it looks like it
is
installing the Fax services software, however on going back into the Add
Windows Components screen the tick is still missing and I cannot install a
Fax.

Does anyone know what might be going on here?

Thanks
Jon
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

Was your original installation of Windows XP from this same CD?
Are you prompted for the location of the installation files?
Have you installed Service Packs since Windows XP was first installed?
What does your faxsetup.log say?
--
Russ Valentine
[MVP-Outlook]
Ackoman said:
Hi

It does not give any message at all - it looks like it is installing the
software, but when it has supposedly completed there is still no Fax
services. If I try to do it from
the Printer and Faxes screen in the control panel, by clicking "Set up
Faxing", a fax icon does briefly appear next to my printer icon, but then
disappears again.

I am using my WinXP CD to try and install it.
Cheers
Jon.

Russ Valentine said:
Exactly what does it do?
What messages do you receive?
Where are your installation files?

--
Russ Valentine
[MVP-Outlook]
Ackoman said:
Hi

I have had the Fax services running fine on my computer before, however
just
recently I had to reinstall my printer drivers and for some reason the
installed Fax also disappeared. In the Add Windows Components screen,
the
tick is now missing from Fax services. If I tick the box, it looks like
it
is
installing the Fax services software, however on going back into the
Add
Windows Components screen the tick is still missing and I cannot
install a
Fax.

Does anyone know what might be going on here?

Thanks
Jon
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Hi

The original installation was from the same CD. I do not get prompted for
the location of the files (I guess that means that it is not getting the
files from the CD?). I have got service pack 2 installed.

The faxsetup.log says this

[04/28/05 18:43:43] [0x0b64] [ ] } (TRUE)
[04/28/05 18:43:43] [0x0b64] [ ] prv_ValidateVersion
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] OC Manager version: 0x50000,
FaxOcm Expected Version: 0x50000, seems OK
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init State module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init Util module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init File Module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init MAPI Module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (TRUE)
[04/28/05 18:43:43] [0x0b64] [ ] Init Print Module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init Registry Module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init Service Module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] Init Unattended module
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] prv_SaveKeyValue
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (TRUE)
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] fxocUpg_Init
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] OnInitComponent, ComponentID:
'fax', SourcePath: 'D:\DOCUME~1\JONATK~1\LOCALS~1\Temp', Component Inf
Handle: 0xa8278
[04/28/05 18:43:43] [0x0b64] [ ] fxState_DumpSetupState
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] IsCleanInstall: '0'
[04/28/05 18:43:43] [0x0b64] [ ] IsStandAlone: '1'
[04/28/05 18:43:43] [0x0b64] [ ] IsUpgrade (0 = No, 1 = Win31, 2
= Win9X, 3 = WinNT, 4 = Win2K: '0'
[04/28/05 18:43:43] [0x0b64] [ ] IsUnattended: '1'
[04/28/05 18:43:43] [0x0b64] [ ] ComponentID: 'fax'
[04/28/05 18:43:43] [0x0b64] [ ] Source Path:
'D:\DOCUME~1\JONATK~1\LOCALS~1\Temp'
[04/28/05 18:43:43] [0x0b64] [ ] Unattend File:
'D:\DOCUME~1\JONATK~1\LOCALS~1\Temp\FaxUnattend.inf'
[04/28/05 18:43:43] [0x0b64] [ ] Expected OC Manager Version:
0x50000
[04/28/05 18:43:43] [0x0b64] [ ] Current OC Manager Version:
0x50000
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_EXTRA_ROUTINES'
[04/28/05 18:43:43] [0x0b64] [ ] prv_OnExtraRoutines (fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_QUERY_STATE'
[04/28/05 18:43:43] [0x0b64] [ ] prv_OnQueryState
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] HKLM\Software\Microsoft\Fax\Setup
does not exist, assume component is not installed
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_CALC_DISK_SPACE'
[04/28/05 18:43:43] [0x0b64] [ ] prv_OnCalcDiskSpace (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] fxocFile_CalcDiskSpace (fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] fxocUtil_GetKeywordValue (fax -
FaxCleanInstall )
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] fxocFile_CalcDiskSpace,
SubComponentID: 'fax', Section: 'Fax.CleanInstall', bIsBeingAdded: '1',
rc=0x0
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_REQUEST_PAGES'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_WIZARD_CREATED'
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_QUERY_STATE'
[04/28/05 18:43:43] [0x0b64] [ ] prv_OnQueryState
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_CALC_DISK_SPACE'
[04/28/05 18:43:43] [0x0b64] [ ] prv_OnCalcDiskSpace (fax - fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] fxocFile_CalcDiskSpace (fax)
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] fxocUtil_GetKeywordValue (fax -
FaxCleanInstall )
[04/28/05 18:43:43] [0x0b64] [ ] {
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] fxocFile_CalcDiskSpace,
SubComponentID: 'fax', Section: 'Fax.CleanInstall', bIsBeingAdded: '1',
rc=0x0
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b64] [ ] }
[04/28/05 18:43:43] [0x0b6c] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] FaxOcmSetup proc called with function
'OC_QUEUE_FILE_OPS'
[04/28/05 18:43:43] [0x0b6c] [ ] prv_OnQueueFileOps (fax - (null))
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] }
[04/28/05 18:43:43] [0x0b6c] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] FaxOcmSetup proc called with function
'OC_QUEUE_FILE_OPS'
[04/28/05 18:43:43] [0x0b6c] [ ] prv_OnQueueFileOps (fax - fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] faxocm_HasSelectionStateChanged
(fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] Beginning Queuing of Files:
ComponentID: 'fax', SubComponentID: 'fax', Selection State has changed to 1
==> Installing/Uninstalling
[04/28/05 18:43:43] [0x0b6c] [ ] prv_GetSectionToProcess (fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] fxState_GetInstallType (fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ]
faxocm_HasSelectionStateChanged (fax)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] }
[04/28/05 18:43:43] [0x0b6c] [ ] fxocUtil_GetKeywordValue (fax -
FaxCleanInstall )
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] fxocUpg_SaveSettings
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] fxocUpg_Uninstall
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] fxocFile_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - UnregisterDlls_Platform)
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:43] [0x0b6c] [WRN] Did not find
'UnregisterDlls_Platform' keyword in section 'Fax.CleanInstall'. No action
will be taken.
[04/28/05 18:43:43] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:43] [0x0b6c] [ ] Successfully Unregistered Fax
DLLs - platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:43] [0x0b6c] [ ] prv_DoSetup (Fax.CleanInstall -
fxocFile_Install - (null))
[04/28/05 18:43:43] [0x0b6c] [ ] {
[04/28/05 18:43:44] [0x0b6c] [ ] fxocFile_Install,
Successfully queued files from Section: 'Fax.CleanInstall'
[04/28/05 18:43:44] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b6c] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - CopyFiles_Platform)
[04/28/05 18:43:44] [0x0b6c] [ ] {
[04/28/05 18:43:44] [0x0b6c] [ ] Did not find
'CopyFiles_Platform' keyword in section 'Fax.CleanInstall'. No action will
be taken.
[04/28/05 18:43:44] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b6c] [ ] Successfully Queued Files -
platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:44] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b6c] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b6c] [ ] }
[04/28/05 18:43:44] [0x0b70] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:44] [0x0b70] [ ] {
[04/28/05 18:43:44] [0x0b70] [ ] FaxOcmSetup proc called with function
'OC_QUERY_STEP_COUNT'
[04/28/05 18:43:44] [0x0b70] [ ] prv_OnQueryStepCount (fax - (null))
[04/28/05 18:43:44] [0x0b70] [ ] {
[04/28/05 18:43:44] [0x0b70] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b70] [ ] }
[04/28/05 18:43:44] [0x0b70] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:44] [0x0b70] [ ] {
[04/28/05 18:43:44] [0x0b70] [ ] FaxOcmSetup proc called with function
'OC_QUERY_STEP_COUNT'
[04/28/05 18:43:44] [0x0b70] [ ] prv_OnQueryStepCount (fax - fax)
[04/28/05 18:43:44] [0x0b70] [ ] {
[04/28/05 18:43:44] [0x0b70] [ ] faxocm_HasSelectionStateChanged
(fax)
[04/28/05 18:43:44] [0x0b70] [ ] {
[04/28/05 18:43:44] [0x0b70] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:44] [0x0b70] [ ] } (10)
[04/28/05 18:43:44] [0x0b70] [ ] }
[04/28/05 18:43:44] [0x0b74] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:44] [0x0b74] [ ] {
[04/28/05 18:43:44] [0x0b74] [ ] FaxOcmSetup proc called with function
'OC_ABOUT_TO_COMMIT_QUEUE'
[04/28/05 18:43:44] [0x0b74] [ ] }
[04/28/05 18:43:44] [0x0b74] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:44] [0x0b74] [ ] {
[04/28/05 18:43:44] [0x0b74] [ ] FaxOcmSetup proc called with function
'OC_ABOUT_TO_COMMIT_QUEUE'
[04/28/05 18:43:44] [0x0b74] [ ] }
[04/28/05 18:43:47] [0x0b74] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] FaxOcmSetup proc called with function
'OC_COMPLETE_INSTALLATION'
[04/28/05 18:43:47] [0x0b74] [ ] prv_OnCompleteInstallation (fax -
(null))
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] }
[04/28/05 18:43:47] [0x0b74] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] FaxOcmSetup proc called with function
'OC_COMPLETE_INSTALLATION'
[04/28/05 18:43:47] [0x0b74] [ ] prv_OnCompleteInstallation (fax - fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] faxocm_HasSelectionStateChanged
(fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] prv_GetSectionToProcess (fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] fxState_GetInstallType (fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ]
faxocm_HasSelectionStateChanged (fax)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] }
[04/28/05 18:43:47] [0x0b74] [ ] fxocUtil_GetKeywordValue (fax -
FaxCleanInstall )
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] prv_CompleteFaxInstall (fax -
Fax.CleanInstall)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] Creating program groups and
shortcuts...
[04/28/05 18:43:47] [0x0b74] [ ] fxocLink_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.CleanInstall - fxocLink_Install )
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:47] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:47] [0x0b74] [ ] Successfully installed Fax
Shortcuts from INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:47] [0x0b74] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - ProfileItems_Platform)
[04/28/05 18:43:47] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed
from INF file, section 'CreateLink.Common'
[04/28/05 18:43:48] [0x0b74] [ ] Did not find
'ProfileItems_Platform' keyword in section 'Fax.CleanInstall'. No action
will be taken.
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed Fax
Shortcuts - platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] }
[04/28/05 18:43:48] [0x0b74] [ ] CompleteInstall, state is
unattended or we are upgrading from Win9X, caching unattended data from INF
file
[04/28/05 18:43:48] [0x0b74] [ ] fxUnatnd_LoadUnattendedData
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] Succeded to open setup
unattended mode file.


to be continued..........
 
G

Guest

continued from earlier post........


[04/28/05 18:43:48] [0x0b74] [ ] Found 'Fax' section in
unattended file, beginning unattended file processing
[04/28/05 18:43:48] [0x0b74] [ ] Found
'SuppressConfigurationWizard' key in 'Fax' section.
[04/28/05 18:43:48] [0x0b74] [ ] The value we read is : False.
[04/28/05 18:43:48] [0x0b74] [ ] prv_SaveKeyValue
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] fxocPrnt_SetFaxPrinterName ()
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] }
[04/28/05 18:43:48] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] }
[04/28/05 18:43:48] [0x0b74] [ ] Installing Registry...
[04/28/05 18:43:48] [0x0b74] [ ] fxocReg_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.CleanInstall - fxocReg_Install )
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed static
registry settings as specified in INF file
[04/28/05 18:43:48] [0x0b74] [ ] prv_InstallDynamicRegistry
(Fax.CleanInstall)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed
dynamic Registry settings from INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] Registry Install, installing
performance counters...
[04/28/05 18:43:48] [0x0b74] [ ] prv_DeletePerformanceCounters
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] DeletePerformanceCounters,
launching process 'unlodctr fax'
[04/28/05 18:43:48] [0x0b74] [ ] Waiting for process to
complete...
[04/28/05 18:43:48] [0x0b74] [ ] Process complete.
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] prv_CreatePerformanceCounters
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] CreatePerformanceCounters,
launching process 'lodctr D:\WINDOWS\system32\FXSPERF.INI'
[04/28/05 18:43:49] [0x0b74] [ ] CreatePerformanceCounters,
successfullylaunched process, waiting for it to complete...
[04/28/05 18:43:49] [0x0b74] [ ] Process completed.
[04/28/05 18:43:49] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:49] [0x0b74] [ ] Registry Install, Doing REGSVR
[04/28/05 18:43:49] [0x0b74] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - RegisterDlls_Platform)
[04/28/05 18:43:49] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'Fax.RegSvr.Common'
[04/28/05 18:43:50] [0x0b74] [ ] Did not find
'RegisterDlls_Platform' keyword in section 'Fax.CleanInstall'. No action
will be taken.
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully Registered Fax
DLLs - platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:50] [0x0b74] [ ] Registry Install, Doing
AddReg_Platform
[04/28/05 18:43:50] [0x0b74] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - AddReg_Platform)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'FaxReg.Inbox.Desktop'
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'FaxReg.SentItems.Desktop'
[04/28/05 18:43:50] [0x0b74] [ ] Did not find
'AddReg_Platform' keyword in section 'Fax.CleanInstall'. No action will be
taken.
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully Installed
Registry- platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] }
[04/28/05 18:43:50] [0x0b74] [ ] Installing Fax Monitor and
Printer...
[04/28/05 18:43:50] [0x0b74] [ ] fxocPrnt_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] fxocSvc_StartService (Spooler)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully started
'Spooler' service, continuing Printer Install
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeleteFaxPrinter
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] DeleteFaxPrinter, found 2
printers installed on this computer
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeleteFaxPrinterDrivers
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] DeletePrinterDriverEx()
for driver Windows NT Fax Driver, version 3 failed (ec: 1797)
[04/28/05 18:43:50] [0x0b74] [ ] } (1797)
[04/28/05 18:43:50] [0x0b74] [ ] Failed to delete W2K fax
drivers, rc = 0x705
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeletePrintMonitor
(Windows NT Fax Monitor)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_CreatePrintMonitor
(Microsoft Shared Fax Monitor - FXSMON.DLL)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully created fax
monitor 'Microsoft Shared Fax Monitor', File Name 'FXSMON.DLL'
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_AddFaxPrinterDriver
(10334768ndir\system32)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Printer driver directory
is D:\WINDOWS\System32\spool\DRIVERS\W32X86

[04/28/05 18:43:52] [0x0b74] [ ] Successfully added new fax
printer drivers
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] fxocPrnt_GetFaxPrinterName
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] Fax Printer Install, created
fax printer Name = 'Fax', Driver Name = 'Microsoft Shared Fax Driver'
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:52] [0x0b74] [ ] }
[04/28/05 18:43:52] [0x0b74] [ ] Installing Fax Service...
[04/28/05 18:43:52] [0x0b74] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:54] [0x0b74] [ ] Successfully installed fax
service from section 'Fax.CleanInstall'
[04/28/05 18:43:54] [0x0b74] [ ] fxocSvc_StartFaxService
[04/28/05 18:43:54] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (1062)
[04/28/05 18:43:55] [0x0b74] [ERR] Failed to start fax service,
rc = 0x426
[04/28/05 18:43:55] [0x0b74] [ ] } (1062)
[04/28/05 18:43:55] [0x0b74] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x426
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ERR] Complete Fax Install failed, rc
= 0x426
[04/28/05 18:43:55] [0x0b74] [ ] fxocUtil_GetUninstallSection
(fax)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocUtil_GetKeywordValue (fax
- FaxUninstall )
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] Performing rollback, using
section Fax.Uninstall.
[04/28/05 18:43:55] [0x0b74] [ ] prv_UninstallFax (fax -
Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocFile_ProcessShares
(Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] prv_ProcessShares
(Fax.Uninstall - DelShare)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ]
prv_FillShareDescriptionFromInf (Fax.Share.CommonCoverpages)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:55] [0x0b74] [ ] Share should not be
processed on this Platform, skipping...
[04/28/05 18:43:55] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:55] [0x0b74] [ ] prv_ProcessShares
(Fax.Uninstall - CreateShare)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [WRN] Did not find
'CreateShare' keyword in section 'Fax.Uninstall'. No action will be taken.
[04/28/05 18:43:55] [0x0b74] [ ] } (FALSE)
[04/28/05 18:43:55] [0x0b74] [WRN] Problems creating
shares....
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] fxocPrnt_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocSvc_StartService
(Spooler)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] Successfully started
'Spooler' service, continuing Printer Install
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeleteFaxPrinter
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] DeleteFaxPrinter, found
3 printers installed on this computer
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrinter (Fax
- Microsoft Shared Fax Driver - SHRFAX:)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrinter,
deleting printer 'Fax' with Driver Name = 'Microsoft Shared Fax Driver', Port
Name = 'SHRFAX:'
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrintMonitor
(Microsoft Shared Fax Monitor)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] DeletePrinterMonitor,
successfully deleted print monitor name 'Microsoft Shared Fax Monitor'
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeleteFaxPrinterDrivers
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] DeletePrinterDriverEx()
for driver Microsoft Shared Fax Driver, version 3 succeeded
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] fxocMapi_Uninstall (fax -
Fax.Uninstall 0)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] Removing the MSFAX XP51
service provider
[04/28/05 18:43:56] [0x0b74] [ ] RemoveTransportProvider
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
RemoveTransportProviderFromProfile
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ERR] FindRow failed (ec:
-2147221233).
[04/28/05 18:43:56] [0x0b74] [ ] } (0x8004010F)
[04/28/05 18:43:56] [0x0b74] [ERR]
RemoveTransportProviderFromProfile failed (ec: -2147221233).
[04/28/05 18:43:56] [0x0b74] [ ] } (-2147221233)
[04/28/05 18:43:56] [0x0b74] [WRN] Cannot delete XP Transport
Provider 0
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] fxocSvc_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ERR] Uninstall failed to stop
fax service, ec = 0x1, attempting to uninstall fax service anyway
[04/28/05 18:43:56] [0x0b74] [ ] Successfully uninstalled
service from section 'Fax.Uninstall'
[04/28/05 18:43:56] [0x0b74] [ ] } (1)
[04/28/05 18:43:56] [0x0b74] [ ] fxocReg_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] prv_InstallDynamicRegistry
(Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ]
prv_DeletePerformanceCounters
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
DeletePerformanceCounters, launching process 'unlodctr fax'
[04/28/05 18:43:56] [0x0b74] [ ] Waiting for process to
complete...
[04/28/05 18:43:57] [0x0b74] [ ] Process complete.
[04/28/05 18:43:57] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:57] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.Uninstall - fxocReg_Uninstall )
[04/28/05 18:43:57] [0x0b74] [ ] {
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] prv_NotifyStatusMonitor
[04/28/05 18:43:59] [0x0b74] [ ] {
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] fxocFile_Install (fax -
Fax.Uninstall)
[04/28/05 18:43:59] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] Successfully processed
SPINST_UNREGSVR from INF file, section 'Fax.Uninstall'
[04/28/05 18:44:00] [0x0b74] [ ] prv_DoSetup (Fax.Uninstall
- fxocFile_Uninstall - (null))
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocFile_Uninstall,
Successfully queued files from Section: 'Fax.Uninstall'
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] Rollback (prv_UninstallFax)
successful...
[04/28/05 18:44:00] [0x0b74] [ ] prv_CompleteFaxUninstall (fax -
Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocFile_ProcessDirectories
(Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] prv_ProcessDirectories
(Fax.Uninstall - DelDir)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ]
prv_FillFolderDescriptionFromInf (Fax.Dir.FxsTmp)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] SetupFindFirstLine
failed (Attributes) (ec=-536870654), this is an optional field assuming
non-existant
[04/28/05 18:44:00] [0x0b74] [ ] } (TRUE)
[04/28/05 18:44:00] [0x0b74] [ ] } (TRUE)
[04/28/05 18:44:00] [0x0b74] [ ] prv_ProcessDirectories
(Fax.Uninstall - CreateDir)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [WRN] Did not find
'CreateDir' keyword in section 'Fax.Uninstall'. No action will be taken.
[04/28/05 18:44:00] [0x0b74] [ ] } (FALSE)
[04/28/05 18:44:00] [0x0b74] [WRN] Problems creating
directories....
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] fxocLink_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.Uninstall - fxocLink_Uninstall )
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] Successfully uninstalled
Fax Shortcuts from INF file, section 'Fax.Uninstall'
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] Rollback
(prv_CompleteFaxUninstall) successful...
[04/28/05 18:44:01] [0x0b74] [ ] } (1062)
[04/28/05 18:44:01] [0x0b74] [ ] } (1062)
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b74] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:44:01] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] FaxOcmSetup proc called with function
'OC_QUERY_STATE'
[04/28/05 18:44:01] [0x0b74] [ ] prv_OnQueryState
[04/28/05 18:44:01] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] HKLM\Software\Microsoft\Fax\Setup
does not exist, assume component is not installed
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] FaxOcmSetup proc called with function
'OC_CLEANUP'
[04/28/05 18:44:01] [0x0b64] [ ] prv_OnCleanup
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] Term Unattended module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Service Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Registry Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Print Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term MAPI Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (TRUE)
[04/28/05 18:44:01] [0x0b64] [ ] Term File Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Util module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term State module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] fxocDbg_Term
[04/28/05 18:44:01] [0x0b64] [ ] {


Russ Valentine said:
Was your original installation of Windows XP from this same CD?
Are you prompted for the location of the installation files?
Have you installed Service Packs since Windows XP was first installed?
What does your faxsetup.log say?
--
Russ Valentine
[MVP-Outlook]
Ackoman said:
Hi

It does not give any message at all - it looks like it is installing the
software, but when it has supposedly completed there is still no Fax
services. If I try to do it from
the Printer and Faxes screen in the control panel, by clicking "Set up
Faxing", a fax icon does briefly appear next to my printer icon, but then
disappears again.

I am using my WinXP CD to try and install it.
Cheers
Jon.

Russ Valentine said:
Exactly what does it do?
What messages do you receive?
Where are your installation files?

--
Russ Valentine
[MVP-Outlook]
Hi

I have had the Fax services running fine on my computer before, however
just
recently I had to reinstall my printer drivers and for some reason the
installed Fax also disappeared. In the Add Windows Components screen,
the
tick is now missing from Fax services. If I tick the box, it looks like
it
is
installing the Fax services software, however on going back into the
Add
Windows Components screen the tick is still missing and I cannot
install a
Fax.

Does anyone know what might be going on here?

Thanks
Jon
Click to expand...
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

Then you should try the solution Hal posted.
--
Russ Valentine
[MVP-Outlook]
Ackoman said:
continued from earlier post........


[04/28/05 18:43:48] [0x0b74] [ ] Found 'Fax' section in
unattended file, beginning unattended file processing
[04/28/05 18:43:48] [0x0b74] [ ] Found
'SuppressConfigurationWizard' key in 'Fax' section.
[04/28/05 18:43:48] [0x0b74] [ ] The value we read is :
False.
[04/28/05 18:43:48] [0x0b74] [ ] prv_SaveKeyValue
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] fxocPrnt_SetFaxPrinterName ()
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] }
[04/28/05 18:43:48] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] }
[04/28/05 18:43:48] [0x0b74] [ ] Installing Registry...
[04/28/05 18:43:48] [0x0b74] [ ] fxocReg_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.CleanInstall - fxocReg_Install )
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed
static
registry settings as specified in INF file
[04/28/05 18:43:48] [0x0b74] [ ] prv_InstallDynamicRegistry
(Fax.CleanInstall)
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ] Successfully installed
dynamic Registry settings from INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ] Registry Install,
installing
performance counters...
[04/28/05 18:43:48] [0x0b74] [ ]
prv_DeletePerformanceCounters
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ]
DeletePerformanceCounters,
launching process 'unlodctr fax'
[04/28/05 18:43:48] [0x0b74] [ ] Waiting for process to
complete...
[04/28/05 18:43:48] [0x0b74] [ ] Process complete.
[04/28/05 18:43:48] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:48] [0x0b74] [ ]
prv_CreatePerformanceCounters
[04/28/05 18:43:48] [0x0b74] [ ] {
[04/28/05 18:43:48] [0x0b74] [ ]
CreatePerformanceCounters,
launching process 'lodctr D:\WINDOWS\system32\FXSPERF.INI'
[04/28/05 18:43:49] [0x0b74] [ ]
CreatePerformanceCounters,
successfullylaunched process, waiting for it to complete...
[04/28/05 18:43:49] [0x0b74] [ ] Process completed.
[04/28/05 18:43:49] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:49] [0x0b74] [ ] Registry Install, Doing
REGSVR
[04/28/05 18:43:49] [0x0b74] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - RegisterDlls_Platform)
[04/28/05 18:43:49] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'Fax.RegSvr.Common'
[04/28/05 18:43:50] [0x0b74] [ ] Did not find
'RegisterDlls_Platform' keyword in section 'Fax.CleanInstall'. No action
will be taken.
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully Registered Fax
DLLs - platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:50] [0x0b74] [ ] Registry Install, Doing
AddReg_Platform
[04/28/05 18:43:50] [0x0b74] [ ] fxocUtil_SearchAndExecute
(Fax.CleanInstall - AddReg_Platform)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'FaxReg.Inbox.Desktop'
[04/28/05 18:43:50] [0x0b74] [ ] Successfully installed
from INF file, section 'FaxReg.SentItems.Desktop'
[04/28/05 18:43:50] [0x0b74] [ ] Did not find
'AddReg_Platform' keyword in section 'Fax.CleanInstall'. No action will
be
taken.
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully Installed
Registry- platform dependentfrom INF file, section 'Fax.CleanInstall'
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] }
[04/28/05 18:43:50] [0x0b74] [ ] Installing Fax Monitor and
Printer...
[04/28/05 18:43:50] [0x0b74] [ ] fxocPrnt_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] fxocSvc_StartService
(Spooler)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] Successfully started
'Spooler' service, continuing Printer Install
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeleteFaxPrinter
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] DeleteFaxPrinter, found
2
printers installed on this computer
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeleteFaxPrinterDrivers
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] DeletePrinterDriverEx()
for driver Windows NT Fax Driver, version 3 failed (ec: 1797)
[04/28/05 18:43:50] [0x0b74] [ ] } (1797)
[04/28/05 18:43:50] [0x0b74] [ ] Failed to delete W2K fax
drivers, rc = 0x705
[04/28/05 18:43:50] [0x0b74] [ ] prv_DeletePrintMonitor
(Windows NT Fax Monitor)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_CreatePrintMonitor
(Microsoft Shared Fax Monitor - FXSMON.DLL)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Successfully created fax
monitor 'Microsoft Shared Fax Monitor', File Name 'FXSMON.DLL'
[04/28/05 18:43:50] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:50] [0x0b74] [ ] prv_AddFaxPrinterDriver
(10334768ndir\system32)
[04/28/05 18:43:50] [0x0b74] [ ] {
[04/28/05 18:43:50] [0x0b74] [ ] Printer driver directory
is D:\WINDOWS\System32\spool\DRIVERS\W32X86

[04/28/05 18:43:52] [0x0b74] [ ] Successfully added new
fax
printer drivers
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] fxocPrnt_GetFaxPrinterName
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] Fax Printer Install,
created
fax printer Name = 'Fax', Driver Name = 'Microsoft Shared Fax Driver'
[04/28/05 18:43:52] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:52] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:52] [0x0b74] [ ] }
[04/28/05 18:43:52] [0x0b74] [ ] Installing Fax Service...
[04/28/05 18:43:52] [0x0b74] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[04/28/05 18:43:52] [0x0b74] [ ] {
[04/28/05 18:43:54] [0x0b74] [ ] Successfully installed fax
service from section 'Fax.CleanInstall'
[04/28/05 18:43:54] [0x0b74] [ ] fxocSvc_StartFaxService
[04/28/05 18:43:54] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (1062)
[04/28/05 18:43:55] [0x0b74] [ERR] Failed to start fax
service,
rc = 0x426
[04/28/05 18:43:55] [0x0b74] [ ] } (1062)
[04/28/05 18:43:55] [0x0b74] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x426
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ ] prv_UpdateProgressBar (1)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] }
[04/28/05 18:43:55] [0x0b74] [ERR] Complete Fax Install failed,
rc
= 0x426
[04/28/05 18:43:55] [0x0b74] [ ] fxocUtil_GetUninstallSection
(fax)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocUtil_GetKeywordValue
(fax
- FaxUninstall )
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] Performing rollback, using
section Fax.Uninstall.
[04/28/05 18:43:55] [0x0b74] [ ] prv_UninstallFax (fax -
Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocFile_ProcessShares
(Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] prv_ProcessShares
(Fax.Uninstall - DelShare)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ]
prv_FillShareDescriptionFromInf (Fax.Share.CommonCoverpages)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:55] [0x0b74] [ ] Share should not be
processed on this Platform, skipping...
[04/28/05 18:43:55] [0x0b74] [ ] } (TRUE)
[04/28/05 18:43:55] [0x0b74] [ ] prv_ProcessShares
(Fax.Uninstall - CreateShare)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [WRN] Did not find
'CreateShare' keyword in section 'Fax.Uninstall'. No action will be
taken.
[04/28/05 18:43:55] [0x0b74] [ ] } (FALSE)
[04/28/05 18:43:55] [0x0b74] [WRN] Problems creating
shares....
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] fxocPrnt_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] fxocSvc_StartService
(Spooler)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] Successfully started
'Spooler' service, continuing Printer Install
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeleteFaxPrinter
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] DeleteFaxPrinter,
found
3 printers installed on this computer
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrinter
(Fax
- Microsoft Shared Fax Driver - SHRFAX:)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrinter,
deleting printer 'Fax' with Driver Name = 'Microsoft Shared Fax Driver',
Port
Name = 'SHRFAX:'
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ] prv_DeletePrintMonitor
(Microsoft Shared Fax Monitor)
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:55] [0x0b74] [ ] DeletePrinterMonitor,
successfully deleted print monitor name 'Microsoft Shared Fax Monitor'
[04/28/05 18:43:55] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:55] [0x0b74] [ ]
prv_DeleteFaxPrinterDrivers
[04/28/05 18:43:55] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
DeletePrinterDriverEx()
for driver Microsoft Shared Fax Driver, version 3 succeeded
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] fxocMapi_Uninstall (fax -
Fax.Uninstall 0)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] Removing the MSFAX XP51
service provider
[04/28/05 18:43:56] [0x0b74] [ ] RemoveTransportProvider
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
RemoveTransportProviderFromProfile
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ERR] FindRow failed
(ec:
-2147221233).
[04/28/05 18:43:56] [0x0b74] [ ] } (0x8004010F)
[04/28/05 18:43:56] [0x0b74] [ERR]
RemoveTransportProviderFromProfile failed (ec: -2147221233).
[04/28/05 18:43:56] [0x0b74] [ ] } (-2147221233)
[04/28/05 18:43:56] [0x0b74] [WRN] Cannot delete XP
Transport
Provider 0
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ] fxocSvc_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ERR] Uninstall failed to stop
fax service, ec = 0x1, attempting to uninstall fax service anyway
[04/28/05 18:43:56] [0x0b74] [ ] Successfully uninstalled
service from section 'Fax.Uninstall'
[04/28/05 18:43:56] [0x0b74] [ ] } (1)
[04/28/05 18:43:56] [0x0b74] [ ] fxocReg_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
prv_InstallDynamicRegistry
(Fax.Uninstall)
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:56] [0x0b74] [ ]
prv_DeletePerformanceCounters
[04/28/05 18:43:56] [0x0b74] [ ] {
[04/28/05 18:43:56] [0x0b74] [ ]
DeletePerformanceCounters, launching process 'unlodctr fax'
[04/28/05 18:43:56] [0x0b74] [ ] Waiting for process
to
complete...
[04/28/05 18:43:57] [0x0b74] [ ] Process complete.
[04/28/05 18:43:57] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:57] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.Uninstall - fxocReg_Uninstall )
[04/28/05 18:43:57] [0x0b74] [ ] {
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] prv_NotifyStatusMonitor
[04/28/05 18:43:59] [0x0b74] [ ] {
[04/28/05 18:43:59] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:43:59] [0x0b74] [ ] fxocFile_Install (fax -
Fax.Uninstall)
[04/28/05 18:43:59] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] Successfully processed
SPINST_UNREGSVR from INF file, section 'Fax.Uninstall'
[04/28/05 18:44:00] [0x0b74] [ ] prv_DoSetup
(Fax.Uninstall
- fxocFile_Uninstall - (null))
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocFile_Uninstall,
Successfully queued files from Section: 'Fax.Uninstall'
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] Rollback (prv_UninstallFax)
successful...
[04/28/05 18:44:00] [0x0b74] [ ] prv_CompleteFaxUninstall
(fax -
Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocFile_ProcessDirectories
(Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] prv_ProcessDirectories
(Fax.Uninstall - DelDir)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ]
prv_FillFolderDescriptionFromInf (Fax.Dir.FxsTmp)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] SetupFindFirstLine
failed (Attributes) (ec=-536870654), this is an optional field assuming
non-existant
[04/28/05 18:44:00] [0x0b74] [ ] } (TRUE)
[04/28/05 18:44:00] [0x0b74] [ ] } (TRUE)
[04/28/05 18:44:00] [0x0b74] [ ] prv_ProcessDirectories
(Fax.Uninstall - CreateDir)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [WRN] Did not find
'CreateDir' keyword in section 'Fax.Uninstall'. No action will be taken.
[04/28/05 18:44:00] [0x0b74] [ ] } (FALSE)
[04/28/05 18:44:00] [0x0b74] [WRN] Problems creating
directories....
[04/28/05 18:44:00] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:00] [0x0b74] [ ] fxocLink_Uninstall (fax -
Fax.Uninstall)
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:00] [0x0b74] [ ] fxocUtil_DoSetup
(Fax.Uninstall - fxocLink_Uninstall )
[04/28/05 18:44:00] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] Successfully uninstalled
Fax Shortcuts from INF file, section 'Fax.Uninstall'
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b74] [ ] Rollback
(prv_CompleteFaxUninstall) successful...
[04/28/05 18:44:01] [0x0b74] [ ] } (1062)
[04/28/05 18:44:01] [0x0b74] [ ] } (1062)
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b74] [ ] FaxOcmSetupProc (fax - fax)
[04/28/05 18:44:01] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] FaxOcmSetup proc called with
function
'OC_QUERY_STATE'
[04/28/05 18:44:01] [0x0b74] [ ] prv_OnQueryState
[04/28/05 18:44:01] [0x0b74] [ ] {
[04/28/05 18:44:01] [0x0b74] [ ] HKLM\Software\Microsoft\Fax\Setup
does not exist, assume component is not installed
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b74] [ ] }
[04/28/05 18:44:01] [0x0b64] [ ] FaxOcmSetupProc (fax - (null))
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] FaxOcmSetup proc called with
function
'OC_CLEANUP'
[04/28/05 18:44:01] [0x0b64] [ ] prv_OnCleanup
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] Term Unattended module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Service Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Registry Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Print Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term MAPI Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (TRUE)
[04/28/05 18:44:01] [0x0b64] [ ] Term File Module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term Util module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] Term State module
[04/28/05 18:44:01] [0x0b64] [ ] {
[04/28/05 18:44:01] [0x0b64] [ ] } (ERROR_SUCCESS)
[04/28/05 18:44:01] [0x0b64] [ ] fxocDbg_Term
[04/28/05 18:44:01] [0x0b64] [ ] {


Russ Valentine said:
Was your original installation of Windows XP from this same CD?
Are you prompted for the location of the installation files?
Have you installed Service Packs since Windows XP was first installed?
What does your faxsetup.log say?
--
Russ Valentine
[MVP-Outlook]
Ackoman said:
Hi

It does not give any message at all - it looks like it is installing
the
software, but when it has supposedly completed there is still no Fax
services. If I try to do it from
the Printer and Faxes screen in the control panel, by clicking "Set up
Faxing", a fax icon does briefly appear next to my printer icon, but
then
disappears again.

I am using my WinXP CD to try and install it.
Cheers
Jon.

:

Exactly what does it do?
What messages do you receive?
Where are your installation files?

--
Russ Valentine
[MVP-Outlook]
Hi

I have had the Fax services running fine on my computer before,
however
just
recently I had to reinstall my printer drivers and for some reason
the
installed Fax also disappeared. In the Add Windows Components
screen,
the
tick is now missing from Fax services. If I tick the box, it looks
like
it
is
installing the Fax services software, however on going back into the
Add
Windows Components screen the tick is still missing and I cannot
install a
Fax.

Does anyone know what might be going on here?

Thanks
Jon
Click to expand...
Click to expand...
Click to expand...
 
D

DAVID MURPHY

Hey, that answer is mine! Do I get royalities or just a job :)

Seriously though, when I first posted that I was ignored for a bit and told
it's not the answer, so I would appreciate a badge something along the lines
of "do not doubt this man" :) . Secondly I think in my original post I
stated that Microsoft do not recommend doing this, do you know why this is?

Many thanks
 
H

Hal Hostetler [MVP S/U]

Yes, that answer is yours and I've spoken to folks at Microsoft about it.
I'm hoping to get some additional feedback on how it works for others. I
wonder if the hotfix corrects the problem without the need for using
Esentutl.exe; the folks I've spoken to aren't that familiar with Esentutl's
use and/or ramifications and I'm a bit reluctant to recommend something
that's possibly hazardous. FWIW, *I* do not doubt you, I'm *VERY* pleased
someone came up with a fix which I hope becomes an official correction of
some sort.

Thank you!

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 

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