can receive, can't send Outlook 2003

[Guest]

We had no problems with Outlook using our old ISP (dial-up) to connect and
for email.

We are now using another ISP for DSL. We would like to use this connection,
so to speak, to send/receive messages from our email accounts with the old
ISP. (We still have their dial-up service, but do not wish to use dial-up to
send/receive. We plan to drop the dial-up service but keep old ISP for web
hosting/email as we are a business and do not wish to go through the hassle
of changing our email address/directory listings.)

After we made the change to DSL w/ the new provider, in Outlook I changed
the email account setting (email account for "old" ISP) to connect using my
LAN (rather than dial-up).

I can receive messages, but get this error when I try to send:

Task 'popmail.tds.net - Sending' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues, contact
your server administrator or Internet service provider (ISP).'

When I test the email account, it finds incoming and outgoing mail servers,
but can't send the test message. It says the specified server was found, but
there was no response from the server. I have tried the suggestions from the
Help menu, such as using the options: log on using SPA and selecting my
outgoing server requires authentication. No luck there.

This has been an ongoing problem, and I'm waiting to hear from my first or
"old" ISP for any help. My coworker has the same problem with Outlook, and
another who uses Netscape Messenger also can receive but can't send.

Sorry this is long, but can anyone help?

 

[Vince Averello [MVP-Outlook]]

Your old ISP's SMTP server is probably rejecting your connection since
you're not on their network. You should change your mail accounts to use
your new ISP's SMTP (outgoing) mail server.

 

[Brian Tillman]

We had no problems with Outlook using our old ISP (dial-up) to
connect and for email.

We are now using another ISP for DSL. We would like to use this
connection, so to speak, to send/receive messages from our email
accounts with the old ISP. (We still have their dial-up service, but
do not wish to use dial-up to send/receive. We plan to drop the
dial-up service but keep old ISP for web hosting/email as we are a
business and do not wish to go through the hassle of changing our
email address/directory listings.)

You should be able to receive messages from your old POP server. Use the
old POP server name in the "Incoming mail server (POP3)" field and your old
ISP username/password in the "Logon Information" section on the main page of
the account properties (i.e., what you see when you click Tools>E-mail
Accounts>Next, select your old account and click Change). You should also
keep your old data in the "Your Name" and "E-mail Address" fields.

In the "Outgoing mail server (SMTP)" field, however, put the new ISP's SMTP
mail server name. Now, your new ISP won't allow you to relay messages using
your old address through their routers, so you must modify the account to
use the new ISP's SMTP mail server. Click More Settings, then the Outgoing
Server tab, check the "My outgoing server (SMTP) requires authentication"
box and then select the "Log on using" radio button. In the "User Name" and
"Password" fields, put your new ISP's credentials.. Click OK, then Next,
then Finish. You should now be able to send and receive messages with that
account, getting your messages from the old ISP and sending messages through
the new ISP, but using your old email address.

 

[Guest]

Thanks for your reply. Do you mean that I need to use the email account
provided from my new ISP (whose service I'm using to connect), and forget
about the old one? The reason we don't want to do that is that, although we
can use our domain name, we could not get the same user name. We have our
email address listed in directories, business cards, etc., so we want to use
the old account.

Or, if you mean to still use the old email and just change the outgoing
server to the new one in the Outlook settings? That doesn't work either.

Thanks again.

 

[Guest]

Thanks for your help. Before reading this, I tried the following and it seems
to have worked:

I used my old information in the Email Address section. For everything else,
I used the information for the new ISP (username, incoming, and outgoing mail
servers). I also checked "My outgoing server (SMTP) requires authentication"
and "Use same settings as my incoming mail server," which is what the new ISP
instructed to do when setting it up using their email address.

This appears to be working. I sent a test email to my Yahoo account, and I
seem to be sending and receiving ok.

 

[Brian Tillman]

I used my old information in the Email Address section. For
everything else, I used the information for the new ISP (username,
incoming, and outgoing mail servers). I also checked "My outgoing
server (SMTP) requires authentication" and "Use same settings as my
incoming mail server," which is what the new ISP instructed to do
when setting it up using their email address.

I don't see how you could pick up your POP mail from the old ISP server this
way, but if you're happy, I'm happy.