"Enter Network Password" prompt opens on every send/receive

[Guest]

Starting last week Thursday, at our office and home users trying to check
their email using our work/SBC business email accounts, have been prompted to
enter their network password. We have never had this happen before. We are
able to send and receive email without problem, but the window pops up every
time Outlook 2003 (on XP) runs. I talked with our ISP, they think it is a
Microsoft update issue and we did install an update last week but it is
strange that this is happening from home computers as well who are on dial up
and not the same DSL connection we have at the office. The server name that
populates the window is our pop setting, not our actual work server. How can
we fix this - I have searched the newsgroups have yet to read a solution that
has worked for anyone or seems to apply to this situation.

Please help. Thanks!

 

[Guest]

Set the server in Start \ Settings \ Control Panel \ Mail
Click on the Properties button for the server and set the name there.

 

[Guest]

I should calirfy - we don't want to fix the server name, we want to keep the
window from popping up. We have never had to do this before and would like to
keep it from happening all together. Especially when our home users who are
NOT in a VPN or a WAN and not at all connected to our server are being
prompted for the information.

The server does eventually accept the user name and passsword and everything
runs smoothly but sometimes we have to hit OK a number of times for this to
occur.

Another oddity is that this prompt does not display for every account each
time - I monitor three accounts (all on the same domain) and on one
send/receive I'll be prompted for two of the three acounts, another time I'll
be prompted for 1 of 3 accounts and other time I'll be prompted for all the
accounts even though all three accounts are always being checked.