Can not Send Email from a Bellsouth Account

[Guest]

I get the following error when trying to send email from Windows Mail:

The connection to the server has failed. Subject 'test', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

[Guest]

I get the following error when trying to send email from Windows Mail:

The connection to the server has failed. Subject 'test', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Does your connection to the server go through any other internet provider's
equipment before it reaches bellsouth.net? If so, connections to port 25
are often blocked to cause trouble for spammers.

If not, try checking your email account under Windows Mail against
the bellsouth.net instructions for setting it up:

<http://help.bellsouth.net/bellsouth...sprt_fid=0a41840c-0baf-4379-9f63-f578f49fee77>

<http://help.bellsouth.net/bellsouth...sprt_cid=24dbf61a-2ce9-4192-a589-121587e364c2>

Note that bellsouth.net is merging with AT&T, so some of their web
pages are labelled as being for AT&T customers instead.

 

[Dave]

Are you connected to Bellsouth's network when you try to send?

 

[Guest]

I am connected to Bellsouth, I just got off the phone with Bellsouth Tech
support and after 2 hours, still the same result, they said to try Microsoft
support.

 

[Gary VanderMolen]

If you are sure your Internet connection when you got that error
was via Bellsouth and not some away-from-home connection,
then the only other likely culprit is your antivirus.
Which antivirus are you using?

 

[jamesd32940]

I get the following error when trying to send email from Windows Mail:

The connection to the server has failed. Subject 'test', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

[jamesd32940]

Hey tarheelgirl:
did you ever resole the bellsouth prblem? I am getting the identical error
and cannot send out mail in windows mail... I am on bellsouth

 

[Gary VanderMolen]

If you would like some custom help, right-click on your error message,
copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
There are subtle differences in error messages that require expert evaluation.

 

[PalmBeach]

I also have a bellsouth email account that AT&T took over and ever since
then, I seem to have problems sending emails out. I can receive emails fine,
but get errors whenever I try to send emails. I recently got a laptop with
Windows Vista home premium and was setting up my email account to use Windows
mail. I setup the incoming server and outgoing server to mail.bellsouth.net
as directed by AT&T technical help, but still get the below error. They said
I may have to contact microsoft help support. Can you help me? I think I
need to change the port number, but I don't know what to. I'm desperate!
I'd appreciate any help. Thanks.

"The connection to the server has failed. Subject 'Re: Testing', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E"

 

[Gary VanderMolen]

That server doesn't use the SSL option. Uncheck that option.

 

[PalmBeach]

I unchecked that option, but still getting the below error. Any other
suggestions?

"The connection to the server has failed. Subject 'Re: Testing', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E"

 

[Guest]

See if this helps (may not be reachable from outside AT&T):

<http://support.att.net/bellsouth/as...4192-a589-121587e364c2&isbrowse=true&source=2>

Also, if you have your bellsouth.net newsreader connection set up,
ask in newsgroup bellsouth.net.support.email (not supposed to be
reachable outside AT&T, and perhaps not outside the bellsouth.net
part).

If you don't have that newsreader connection set up,see here:

<http://my.att.net/newsgroup/s/s.dll?spage=cg/news/newsgroup007.htm&only=y&ck=>

Expect similar access restrictions. Even though most of this was written
for Outlook Express, it should also work under Windows Mail if you
follow the Vista only instructions after step 11.

Robert Miles

 

[Gary VanderMolen]

When you got that error, were you sending from home, or on a laptop
away from home?

 

[PalmBeach]

I was attempting to send email from my laptop away from home. What is the
difference? Will I have to change my mail settings when using my laptop at
home versus when I use my laptop away from home. I recently got this laptop
and was planning to use the laptop as my main computer and get rid of my
desktop computer at home.

 

[PalmBeach]

I do have my incoming and outgoing mail servers set to mail.bellsouth.net,
but it doesn't resolve my problem. There's something more happening and it
may be the fact that I'm using my laptop away from home like Gary VanderMolen
mentioned, but I don't know how to fix it. What are you referring to when
you say 'Live mail' automatically took care of everything?

 

[Colton]

I unchecked that option, but still getting the below error. Any other
suggestions?

"The connection to the server has failed. Subject 'Re: Testing', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E"

Do you have a firewall that might be blocking the connection? McAfee or Norton, possibly? (Refer to
http://www.computerquestionhelp.com/0X800CCC0E.html, 4th bullet down.)

 

[Gary VanderMolen]

In that case (away from home), what you experienced is normal. As a
general rule, the owner of the SMTP server you are using must be the
same as the one providing your Internet connection at that moment.
For more on this issue see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending away from home are as follows:

1. Use webmail for sending (via your browser).
2. Ask your home ISP if they have a port other than '25' for SMTP. I don't think
Bellsouth does.
3. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.

 

[Phyllis]

I am unable to send E-mail thru Bellsouth although up until a few weeks ago I
could. I've contacted Bellsouth Tech Support twice and the last Tech person
told me to use my regular e-mail. I am getting this error: Subject 'Test',
Account: 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP,
Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

Can you help me? Thanks

 

[Gary VanderMolen]

There seems to be a leading sentence missing from that error message.
Was it something like "A time-out occurred while communicating with the server"?

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

 

[Phyllis]

No, that was the entire error message. I am running PC-cillin by Trend Micro.
It was installed on the computer when I purchased it.

I have just received another error message: Subject 'Test', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Error Number: 0x800CCC15

At times I get the error message that my SMTP Server has not responded in 60
seconds. Would you like to wait another 60 seconds for the server to respond?

Account: mail.bellsouth.net
Server: mail.bellsouth.net

Phyllis