I had the same problem with my sony digital camera. The first time I plugged the camera into the computer the pictures came up with Windows and then after that, nothing. The only thing I can suggest is to plug your camera into the computer and then open up My Computer->and look and see in the camera is listed as one of the drives in there, maybe at the bottom under (OTHER). That is the best I can come up with. I even tried to use somebody elses camera, plugged it into my computer. Windows found the type of camera it was, but after that, nothing.
So, I had to search for it and finally found it. Good Luck.
