albert said:
Hi Malke
This is not the answer that I was looking for!!! I can do with someone
letting me know how I can fix what I think may be a programme problem. I
have now uninstalled the Toshiba Bluetooth Stack and I am trying to
reinstall. The programme installs but it will not install the driver
because it is asking me to switch the bluetooth on, This I am not able to
do. So how can I install it?? Any help is appreciated.
I'm sorry that wasn't the answer you were looking for but it is the answer I
gave you based on the information you provided.
1. Since the bluetooth worked at one time, you know you have bluetooth
hardware in the laptop (you can install the Toshiba Bluetooth Stack even if
no hardware exists, oddly enough).
2. Therefore something changed between the time things worked and the time
they didn't. You haven't addressed that in your first post, so to
completely rule out software you should do so.
The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?
3. If you don't believe anything changed and you have
uninstalled/reinstalled the drivers (which have tried to do), then there is
a strong possibility that your hardware is faulty. I'm sorry that you would
prefer it to be a software problem - and it still may be, after all I can't
see your computer from here and I'm giving you advice based on years of
experience but also on what information you've provided - but if it *is* a
hardware issue wishing that your hardware isn't broken won't make it so.
4. Since this is a laptop you can't fix the bluetooth hardware yourself. So
if you are unable to answer The First Question, or if nothing changed, or
if there was a change and reversing whatever you did to disable the
bluetooth doesn't work, the logical next step is to contact the laptop's
tech support to see what they have to say. They may have their own
troubleshooting matrix they use with their own diagnostics. They are going
to be the ones who will know their machine best. The alternative is to take
the machine to a competent local computer tech (not a
BigComputerStore/GeekSquad type of place) for hands-on diagnosis, but I
think contacting the laptop tech support first is a better course of
action.
I'm sorry I didn't tell you what you wanted to hear. I certainly hope that
you are able to get your laptop fixed and I'm sorry I was unable to help
you.
Malke
