Blue screen crash linked to ADSL Modem

G

Guest

Just got a new PC with XP Pro pre-installed on it, upgraded from my old which
has Me. Since setting up I have had a worrying number of blue screen crashes.
The resulting error reports from Microsoft says its the ADSL modem drivers. I
have an external modem that I used (without crashing) on my old PC which has
been transferred to my new PC. BT Voyager who make them say it can't be the
modem as it worked on the old PC, no problem. My ISP (Plus Net) say they
don't have the technical know-how to advise, although they supplied the
modem!!!

BT Voyager say it must be the new PC hardware or operating system that is
corrupting the modem drivers.

My PC supplier (Dell) have run a check on my hardware (without the modem)
and all turned out fine.

I have deleted and re-installed the modem drivers more times than I care to
think, once with the guidance of BT Voyager themslves but it keeps crashing.
 
Y

Yves Leclerc

How is thee ADSL modem connecting to your neew Dell PC? Is it by USB or by
Ethernet (network) cable?
 
G

Gerry Cornell

What is the BT Voyager model?

--


Hope this helps.

Gerry
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G

Guest

Just had some more news from my ISP. Apparently there is a problem (so they
say) with XP. It needs a patch to overcome the driver trying to dial up
twice. The patch is available as a download from Microsoft but I can't find
one for a BT Vyager 105. Any ideas?
 
G

Gerry Cornell

This link will enable you to download the driver and a Manual if you do
not have one.
http://www.voyager.bt.com/usb105/downloads.htm

Telephone the number in this and see if they will tell you the version
of the latest driver to compare with that installed.
http://www.voyager.bt.com/usb105/support.htm

Download the zipped driver to an Empty Desktop
folder (right click on Desktop and select New, Folder) and open the zip
by extracting into the folder.

Now right click the My Computer icon on the Desktop and select Hardware,
Device Manager , Modems, Voyager, Driver, Update Driver and then follow
the instructions in the
Wizard. Choose "Not Windows Update", "Install Specific Location",
"Search", "In this location", "Browse".

Good luck

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
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Using invalid email address

Stourport, Worcs, England
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~~~~~~~~~~~~~~~~~~~~~~~~
 
G

Guest

Thanks for the advice. I've contacted BT Voyager but they keep insisting
that there is only one set of drivers, it's the one supplied on the original
CD and there are no new ones/patches to download!!

My ISP who supplied the modem are now saying there may not be a download!
They say it's probably a driver conflict and I should disable the drivers for
all the peripherals and the driver for the internal modem supplied with my PC
and re-instal them one by one and see where the conflict arises.

...does this sound sensible?
 
G

Gerry Cornell

Can you look in Event Viewer for Error Reports ( particularly any with
Event ID 1003) and post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.

I am not sure how easy it would be to try the approach suggested by your
ISP. My worry is that you could problems not presently there. It is not
as though you are doing this type of problem solving every day.

A Microsoft patch was mentioned by you earlier. Were you given any six
figure KB reference number?

Do you have more than one modem connected to your computer?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
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suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~
 
G

Guest

I found eight 1003 reports, which is probably not far from the number of
BSODs. There was an inboard modem supplied withthe PC, which I have now
disabled. I have not been given a KB number and as you can see my ISP is now
retreating from that suggested solution. Other suggestions I have had are to
ensure I have a Cat 5 standard connection to the modem but have also been
advised that what I was supplied with from my ISP should do the job. The
incoming connection to my modem from BT appears not to be Cat 5 standard
though. I will hold taking my ISPs advice on removing peripherals drivers
and reloading.

There were two thousand plus error reports but here is a copy of one of the
eight ID 1003s.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 23/10/2005
Time: 18:41:16
User: N/A
Computer: AIDAN
Description:
Error code 000000fe, parameter1 00000002, parameter2 842b0008, parameter3
84477008, parameter4 85a676a0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 66 000000f
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 32 2c 20 000002,
0038: 38 34 32 62 30 30 30 38 842b0008
0040: 2c 20 38 34 34 37 37 30 , 844770
0048: 30 38 2c 20 38 35 61 36 08, 85a6
0050: 37 36 61 30 76a0


I gues this means something! Thanks for the help.
 
G

Gerry Cornell

When you get a Blue Screen Crash you get a Report can you provide the
details.

Are you saying two thousand plus error reports where the Event Type is
Error? Are you including other Event Types such as Warning and
Information?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~
 
G

Guest

The BSOD has just ocurred three more times! The text of the error reprt is:
"A device driver installed on your computer caused the problem; however, we
cannot determine the precise cause. To troubleshoot the problem...etc"

and "Error message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

Sorry, yes the 2000+ number were not all "Error" records!
 
G

Guest

...also just found a scribbled copy of an error report from a previous BSOD
"STOP 0x00000008E; 0xC0000005; 0xF63D5B77; 0xB6A98 648; 0x0000000, USB
Port.sys-Address F63D5B77 base at F63CF000, Datastamp 41107d62"
 
G

Guest

I have tried the workaround and unfortunately, the BSOD occured whilst the
"hardware acceleration" was at zero and "enable write combing was checked" so
I have undone these changes as it made it impossible to play games on the PC.


I think the original ADSL driver BSOD cause is still there, unfortunately.
 

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