bang mark on usb wireless every reboot

[ToddAndMargo]

Hi All,

I have a customer with a wireless calibration device.
It is based on XP. Buried inside it (you have to disassemble
the unit) is a "Via Network Technologies USB Wireless Lan adapter"

Problem: the wireless adapter always boots up with a bang
mark on it in the device manager. If I uninstall it and
scan for new hardware, it comes back perfectly. That is,
until you shut down and reboot. Then the bang mark is back.

Anyone know how to fix this?

Many thanks,
-T

 

[Malke]

Hi All,

I have a customer with a wireless calibration device.
It is based on XP. Buried inside it (you have to disassemble
the unit) is a "Via Network Technologies USB Wireless Lan adapter"

Problem: the wireless adapter always boots up with a bang
mark on it in the device manager. If I uninstall it and
scan for new hardware, it comes back perfectly. That is,
until you shut down and reboot. Then the bang mark is back.

What do the tech support people for the wireless calibration device say?
That would be my first step to troubleshoot this.

Malke

 

[ToddAndMargo]

What do the tech support people for the wireless calibration device say?
That would be my first step to troubleshoot this.

Malke

They said to send it in to them and they'd reflash everything.
In other words, wipe it clean and start over and loose everything
that has been installed on it.

-T

 

[Malke]

They said to send it in to them and they'd reflash everything.
In other words, wipe it clean and start over and loose everything
that has been installed on it.

Then I'm sorry, but that's what I would do.

Malke

 

[ToddAndMargo]

Then I'm sorry, but that's what I would do.

Malke

I do not give up so easily!

 

[Malke]

I do not give up so easily!

It isn't a question of giving up. Your customer has a piece of proprietary
hardware that isn't working with the computer's wireless drivers. I don't
know what "reflash everything" means. If it means your customer got the
computer from the proprietary hardware people as part of the proprietary
hardware service, you should let your customer do the sensible thing and
send the whole thing back to the proprietary hardware people.

There's a whole lot of information missing from your posts. For instance, if
this all worked on the same computer before, what has changed between the
time things worked and the time they didn't? If this has never worked on
the customer's (presumably) new computer, then the proprietary hardware
people need to figure out why their device is causing the problem with the
computer's wireless drivers. No one else can do this except them.

Or perhaps there is no computer at all since you say this hardware device is
"based on XP". There is a whole lot of difference between a real computer
running a full version of Windows XP and a proprietary device running some
form of XP, perhaps the embedded version.

You do what you want, but you can't troubleshoot the proprietary device (if
that's what you're trying to do) like you would a regular computer running
XP.

I'm sorry that I was unable to help you.

Malke

 

[ToddAndMargo]

It isn't a question of giving up. Your customer has a piece of proprietary
hardware that isn't working with the computer's wireless drivers. I don't
know what "reflash everything" means. If it means your customer got the
computer from the proprietary hardware people as part of the proprietary
hardware service, you should let your customer do the sensible thing and
send the whole thing back to the proprietary hardware people.

There's a whole lot of information missing from your posts. For instance, if
this all worked on the same computer before, what has changed between the
time things worked and the time they didn't? If this has never worked on
the customer's (presumably) new computer, then the proprietary hardware
people need to figure out why their device is causing the problem with the
computer's wireless drivers. No one else can do this except them.

Or perhaps there is no computer at all since you say this hardware device is
"based on XP". There is a whole lot of difference between a real computer
running a full version of Windows XP and a proprietary device running some
form of XP, perhaps the embedded version.

You do what you want, but you can't troubleshoot the proprietary device (if
that's what you're trying to do) like you would a regular computer running
XP.

I'm sorry that I was unable to help you.

Malke

Thanks for taking the time to write. It is appreciated.

-T