audio problem

[maypo]

I haven't had any basic pc sounds for quite sometime,I can play CD's, windows
media player and some game sites...but no video (youtube) or e-cards have
sound. What's weird is that I brought in my pc to get viruses cleaned up and
it had all the sounds at the shop, but when I brought it home its back to
being semi-quiet.
any help would be greatly appreciated!

 

[James Finch]

Dear Maypo,

You might try the following, in order. Test a YouTube video after each step
to see if the problem is resolved. If it is, you should not take any more
steps:-

1) In Internet Explorer, from the Tools menu select 'Internet Options'.
Click the Advanced tab and scroll down to the Multimedia section. Ensure
that 'Play sounds in webpages' is checked

2) Right-click your Volume icon in the notification area of your taskbar and
select 'Open Volume Control'. Make sure the 'Playback' and 'Wave' volume
sliders are up full, and that these volume controls are not muted

3) Install the latest Flash plug-in from this location:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash,
and make sure is enabled in Internet Explorer

4) Install the latest driver for your sound card from the manufacturer's web
site

5) Install the latest version of DirectX

If none of the above works, I would take your computer back to the shop
responsible for your problem and demand that it is fixed forthwith and
without charge.

- James Finch (MCP)