attachments sending help

G

Guest

Is there a setting somewhere in Windows mail where you determine who large of
a file you can attach and send? i cannot seem to send anything over around
2mb. Oh, and i've already got the virus protection stuff off, so it's not
that. and i've got the setting that determines how long it should try sending
before timing out, set to the longest allowable time. And, if i log into the
webmail page for the same email account, i am able to send the same files i
can't send in Windows mail.

Thanks
 
F

Frank Saunders, MS-MVP OE/WM

ScottM said:
Is there a setting somewhere in Windows mail where you determine who large
of
a file you can attach and send? i cannot seem to send anything over
around
2mb. Oh, and i've already got the virus protection stuff off, so it's not
that. and i've got the setting that determines how long it should try
sending
before timing out, set to the longest allowable time. And, if i log into
the
webmail page for the same email account, i am able to send the same files
i
can't send in Windows mail.
Click to expand...


I don't know of any limit in Windows Mail. It's probably the mail server
that has the limit. What error message do you get?
 
G

Guest

thanks so much for the reply. i am fairly certain it is not the mail server,
because i was able to send larger files with no problem prior to getting my
new laptop with the Vista OS on it. The error message just says the smtp
server has not responded in 240 seconds, and it asks me if i want to wait
longer. the smtp server is smtp.charter.net. does that help you understand
what the problem might be?
 
G

Guest

I am experiencing the same problem. I, too, used to be able to send these
files using Outlook Express, but cannot since I switched to Vista. Like you,
I can still send the files if I access the Webmail's webpage. Have you found
the solution?

Steve
 
G

Guest

I am having the same problem. If I try to send an attachment over 3.5 Meg
through Windows Mail, I get the message "Your SMTP server has not responded
in 60 seconds". It asks if I want to try again. The message that I am
attempting to send stays in the outbox and I can then delete it. Through
Windows Mail, I have extended the timeout up to 240 seconds. Now it just
waits longer to tell me that the server has not responded.

For me, it seems like a single file around 3.5 Meg is the breaking point. I
can send a group of several smaller JPEG files that add up to 5 Meg and they
go through. The file types that are not going through are WMV, AVI, and WMA.
I don't have any single JPEG files that are over 3.5 so that is why I tried
sending several.

I talked to clearwire.net who is my internet provider. They had a couple of
suggestions on their end which did not make any difference. I also tried
disabling McAfee which didn't help either. Like the other folks, I am able to
send these attachments by going through my provider's website, so it seems
like a Windows Mail/Vista issue.

This is not a big problem for me since I normally don't send big
attachments, and I have an alternative way to send big files. I feel
fortunate because the only other issue that I have is that I just have one
ghost email carcuss stuck in my inbox. If I leave it alone, it doesn't hurt
anything. I suppose that it is a matter of time before they start getting
stuck in my outbox as well.
 
G

Gary VanderMolen

Just how did you "disable" McAfee? Quite a few people have
reported no relief until McAfee was uninstalled completely.

Gary VanderMolen
 
G

Guest

Thanks Gary for responding. I did not uninstall McAfee. I just turned off the
email protection. Maybe that is the problem. I had seen on other posts that
McAfee maybe contributing to a lot of the issues that people are
experiencing. At this time, my email is functional and I don't have any major
issues that I can't work around. Unless something really starts to go bad for
me, I think that I will wait awhile until I make software modifications. Just
reading about all of the poor souls who are having to unistall and reinstall
software and email accounts just to get their basic email to work is mind
boggling. I would rather not fix something that is not broken unless I have
to. (Unless you have an alternative to WM that you would highly recommend),
Also, just wondering, if I were to uninstall McAfee, what would you recommend
for protection? (Norton is the only other one that I have used on my old
computer.) And is there a learning curve to install the new stuff?
 
G

Guest

Hi! Guys!


I have the same problem. BUT...I do not have any virus software. Vista
Windows e-mail is the problem. Remember the old days, guys, when we had
Outlook and Windows XP? No issues.

I haven't seen a response yet that solves this issue. Mamybe someone from
Microsoft can answer it or something.

It makes us with Windows E-mail look like we are in the stone ages and can't
keep up with everyone else. I would love a sloution to this. What the hell
went wrong with MS technology??

Right now as I write this I am sending a song to a friend. It is stuck. It
is saying it can't do it or some error message crap.

If you guys find thee answer let me know. Thanks

Greg
 
J

Julian

Greg said:
Hi! Guys!


I have the same problem. BUT...I do not have any virus software. Vista
Windows e-mail is the problem. Remember the old days, guys, when we had
Outlook and Windows XP? No issues.

I haven't seen a response yet that solves this issue. Mamybe someone from
Microsoft can answer it or something.

It makes us with Windows E-mail look like we are in the stone ages and
can't
keep up with everyone else. I would love a sloution to this. What the hell
went wrong with MS technology??

Right now as I write this I am sending a song to a friend. It is stuck. It
is saying it can't do it or some error message crap.

If you guys find thee answer let me know. Thanks
Click to expand...

If you are serious about wanting help
rather than just having a mindless rant
post your error message crap.
 
G

Guest

I don't believe that the issue is an anti-virus problem, but rather some
inherent problem in Windows Mail and Ouylook 2007. I have three systems, one
running XP with Outlook 2003, one running Vista and Outlook 2003 and one
running Vista and Outlook 2007. All ahve AVG antivirus. As a test I have
tried sending the exact same same e-mail and attachments (approx 6MB), using
same ISP and POP account. On the two machines running Outlook 2003 there is
no problem. On the machine running Outlook 2007 there is no way it will send.

I have been communicating with an MS technician for a week now. We are now
at the satge of uninstalling and reinstalling MS Office (which as I have
already tried this am doubtful of success). There are no error messages to
report, e-mails with large attachments just don't send and at this stage it
would appear that Microsoft have no idea what is causing it, and I am being
dealt with as if it is a one of problem with my set-up even though I have
pointed out that there are numerous posts about this issue on their own
Windows Communities discussion groups.

Anyone out there made any progress on the problem that may be able to assist?
 
G

Gary VanderMolen

It would be easy to test your theory. On the machine with Outlook 2007,
temporarily uninstall your antivirus, then try sending again. Even if
there is no change, it could still be a unique oddity. The fact is that
millions of users have no problem sending attachments with Outlook
2007 or Windows Mail. How do you account for that?

To be sure, we have not seen much of a problem with AVG as long as
it was installed without its email scanning module.
 
G

Guest

Good Evening,

I can send attachments. It is that on two of the systems I can send an
e-mail with attachments totalling 6MB. On the Outlook 2007/Vista system
anything over 3.5MB will not send. Otherts appear to have the same problem.

I have tried the following:

Unistalled all Anti Virus
Completely uninstalled(Including manual Registry uninstall) MS Office and
reinstalled
Run Outlook in safe Mode
Run Windows in Safe Mode
Created a new Windows User and new account in Outlook

The result is always the same..any e-mail with attachments greater than
about 3MB will not send, but those under that limit will send


Gary VanderMolen said:
It would be easy to test your theory. On the machine with Outlook 2007,
temporarily uninstall your antivirus, then try sending again. Even if
there is no change, it could still be a unique oddity. The fact is that
millions of users have no problem sending attachments with Outlook
2007 or Windows Mail. How do you account for that?

To be sure, we have not seen much of a problem with AVG as long as
it was installed without its email scanning module.

--
Gary VanderMolen [MS-MVP WLM]


Kiwi John said:
I don't believe that the issue is an anti-virus problem, but rather some
inherent problem in Windows Mail and Ouylook 2007. I have three systems, one
running XP with Outlook 2003, one running Vista and Outlook 2003 and one
running Vista and Outlook 2007. All ahve AVG antivirus. As a test I have
tried sending the exact same same e-mail and attachments (approx 6MB), using
same ISP and POP account. On the two machines running Outlook 2003 there is
no problem. On the machine running Outlook 2007 there is no way it will send.

I have been communicating with an MS technician for a week now. We are now
at the satge of uninstalling and reinstalling MS Office (which as I have
already tried this am doubtful of success). There are no error messages to
report, e-mails with large attachments just don't send and at this stage it
would appear that Microsoft have no idea what is causing it, and I am being
dealt with as if it is a one of problem with my set-up even though I have
pointed out that there are numerous posts about this issue on their own
Windows Communities discussion groups.

Anyone out there made any progress on the problem that may be able to assist?
Click to expand...
Click to expand...
 
F

Frank Saunders MS-MVP IE,OE/WM

Kiwi John said:
Good Evening,

I can send attachments. It is that on two of the systems I can send an
e-mail with attachments totalling 6MB. On the Outlook 2007/Vista system
anything over 3.5MB will not send. Otherts appear to have the same
problem.

I have tried the following:

Unistalled all Anti Virus
Completely uninstalled(Including manual Registry uninstall) MS Office and
reinstalled
Run Outlook in safe Mode
Run Windows in Safe Mode
Created a new Windows User and new account in Outlook

The result is always the same..any e-mail with attachments greater than
about 3MB will not send, but those under that limit will send
Click to expand...


Do these two systems use the same ISP?
Most ISPs limit the size of emails.
 
G

Guest

All three systems are going through the same router and broadband connection.
It is the same e-mail pop account set-up on each system, with all settings
exactly the same.
 
P

Phil

I have never installed an antivirus program on my copy of vista as I do not
normally use this pc for mail.
I can receive mail (even with attachments) no problem. Sending is fine
until I attach something or if its a reply with pictures. It appears to send
99% then hangs until server timeout. Tried the
http://support.microsoft.com/default.aspx/kb/941090/en-us
fix but no joy there either. I can however delete the message from my outbox.
Any ideas/suggestions/fixes would be greatly appreciated.
 

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