Article 315352 may have wrong registry path

[Gab]

hi, I recieved an error installing Adobe acrobat 6.0 into
my windows 2000 profesional machine. I have 256 memory and
a empty 30 gb hard drive. I kept getting an error message
during installation saying
"Error 1606. Could Not Access Network Location <Common
Administrative Tools>.All Users\" Error Message When You
Install a Program".
I searched Adobes help site and called Adobe. They said to
refer to Microsoft Knowledge Base Article - 315352
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;315352)

Here is the real problem. The article describes changing
the registry key called "Common Administrative Tools" in
the
path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\Explorer\User Shell Folders'
and editing the string in it to "%ALLUSERSPROFILE%\Start
Menu\Programs\Administrative Tools"

The problem is that path that I have in my registry
doesn't have the key "Common Administrative Tools". I also
tried to check other Windows 2000 machines and Windows XP
machines if they have the same registry settings and they
didn't. So either Microsoft may have given us the wrong
Path or maybe Something else is wrong. I did find
the "common administrative tools " key in a different
folder called Shell Folders. I tried to edit this key by
adding in those lines to the sting but after i reboot the
system to save the changes, it reverts back to its
original setting which is "C:\Documents and Settings\All
Users\Start Menu\Programs\Administrative Tools"

Overall I cant go by that article. You can try to see if
the path in your registry has key in it or it is exactly
as microsoft describes. I would love to get rid of this
1606 error and be able to install the program without
problems. Does anyone have any clue to what i should do?
thanks
Gab

 

[Dave Patrick]

It does seem there's a problem with the KB article. I don't find it on my
Windows XP Pro machine either. The way it is supposed to work is the Reg_Sz
strings in \Shell Folders will always resolve to the Reg_Expand_Sz strings
in \User Shell Folders, hence the reason you can't edit \Shell Folders I'll
submit the article for review. If I do hear something on it I'll post back
or send you an e-mail.

 

[Gab]

To tell you the truth. The real message is "Error 1606.
Could Not Access Network Location 8\startup.

Maybe if i could figure out what key "8\startup " refers
to, i can either edit or delete it to solve the problem.
any clues??

 

[Mark V]

Gab wrote in

To tell you the truth. The real message is "Error 1606.
Could Not Access Network Location 8\startup.

Maybe if i could figure out what key "8\startup " refers
to, i can either edit or delete it to solve the problem.
any clues??

Sorry. Not a clue here. Weird. I suppose you have searched the
registry for "8\startup". I suggest you get REGMON.EXE from
www.sysinternals.com (free)
and attempt to locate the registry key/value that is being accessed.
That might yield some clues perhaps.