Application n Hang

[auwe]

I downloaded and installed 6 security updates. Now I cannot expand (+)
folders in Windows Explorer and cannot "Save as" to a specific folder
in Windows Office applications (Word, Excel) because I cannot expand
folder to show subfolders. Everything saves to "My Documents." Then
"My Documents" hangs up and I have to ctrl-alt-del to close. Some error
messages are "Hanging application WINWORD.EXE, version 11.06568.0, hang
module hungapp, version 0.0.0.0, hang address 0x00000000" and "Fault
bucket 216392537". Help!

 

[Guest]

I'm having the same problem here. it's not just confined to word and excel,
but to all programmes. And it affects all file select dialog boxes, I first
encountered it through the browse for a picture to insert from file.

No doubt there are a lot of other people suffering this too

 

[MedRxman]

Go To Add/Remove Programs, click "Show Updates" at top of window then scroll
down to KB908531 and remove it.

Now reboot your pc. It seems this update has created many problems. Post
you results in this thread for others to see.

 

[Guest]

Thank you, I was having the same problem and now it is fixed.

Lori

 

[auwe]

It works! Thank you! MedRxman, how did you figure this out?

 

[Guest]

I spent £34 with Dell yesterday (and 4 hours on the phone) and they didn't
have a clue. They are ringing me back on Monday to reinstall my system. I
am just going to try the fix and if it works I can't wait for them to phone.

 

[MedRxman]

Just spend a little time reading the newsgroups and look at som of the
preoblems and solutions. One day it may help you and you may help someone
else.

Glad it helped everyone here/

Happy Easter To All!

 

[auwe]

My computer keeps wanting to reinstall KB908531 when I boot. I read in
another forum: uninstall HP Share to Web, then reinstall KB908531;
will result in no conflict.
I did that and it seems to work! No noticable conflicts so far.

Happy Easter everyone!

 

[George Weston]

I downloaded and installed 6 security updates. Now I cannot expand (+)
folders in Windows Explorer and cannot "Save as" to a specific folder
in Windows Office applications (Word, Excel) because I cannot expand
folder to show subfolders. Everything saves to "My Documents." Then
"My Documents" hangs up and I have to ctrl-alt-del to close. Some error
messages are "Hanging application WINWORD.EXE, version 11.06568.0, hang
module hungapp, version 0.0.0.0, hang address 0x00000000" and "Fault
bucket 216392537". Help!

See fix at:
http://support.microsoft.com/kb/918165
George