XP Hangs running Firefox & Outlook 2003 - What Are Fault Buckets?

[Guest]

Could someone please tell me how I might find out what specific fault bucket
numbers mean? I am running XP Home SP2 and it's hanging several times a day
-- usually when firefox + Outlook 2003 are running. I've gotten a few "fault
bucket" errors, but cannot find any information on the specific numbers
shown...

I was having a similar hanging problem about a month ago and spent hours on
the phone with Microsoft. The techs involved finally concluded that Windows
was not to blame and that I needed to "have my computer repaired." Since
then I have replaced the motherboard and video card, but still have the
crashing problem. I've altered bios settings, memory settings, changed out
hardware, uninstalled security updates, and just about everything I can think
of to figure out what's causing this problem. I've got nVidia network
components integrated into my motherboard, and I've heard that there are
"issues" with nVidia drivers (network or video -- I'm not sure...). But
while I see postings of issues and conflicts with nVidia components, I
haven't found solutions.

I checked my Windows error log and although I'm not sure why it's not
listing more current crashes it does show some errors and mentions a few
"fault buckets." I've found pages of explanations of fault buckets -- but
none with my particular numbers. I'm not sure that defining these fault
buckets will solve the problem, but it might lead me in the right direction.

I'll post a portion of the error log at the bottom of this post.

If it matters, I've got a dual boot with Kubuntu -- and Kubuntu has never
crashed once.

Thanks! I'd appreciate any ideas. [I realize that the information posted
might not be specific enough to actually diagnose anything, but I mainly
wanted to find out what the fault bucket numbers mean... ] mcaren

Windows XP Home SP2
MSI P6N SLI-FI LGA 775 NVIDIA nForce 650i SLI ATX Intel Motherboard
EVGA 256-P2-N615-TX GeForce 7600GT 256MB 128-bit GDDR3 PCI Express x16 Video
Card

Time Type Details
3/16/2007 12:48 PM Microsoft Office 11 Faulting application powerpnt.exe,
version 11.0.6564.0, stamp 42c1f191, faulting module mso.dll, version
11.0.8036.0, stamp 44b846ce, debug? 0, fault address 0x009525d8.

4/30/2007 11:54 AM Application Hang Fault bucket 212507700.

3/13/2007 8:54 AM Application Hang Fault bucket 384575047.

4/30/2007 11:54 AM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/18/2007 2:55 PM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/15/2007 12:47 AM Application Hang Hanging application ashSimpl.exe,
version 4.7.936.0, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

4/1/2007 4:15 PM Application Hang Hanging application APPLEWIN.EXE, version
0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/30/2007 7:15 AM Application Hang Hanging application firefox.exe, version
1.8.20070.30919, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/20/2007 7:50 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/17/2007 6:42 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/13/2007 8:54 AM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

 

[db]

apparently you have received
expert advice from other sources
and had little choice but to come
here. : )

i think that you really should return
your system back to the basic
functionality and operating system.

if it were me with this problem then
i would try uninstalling the "other" o.s.
then do a windows repair installation
and maybe the issues would be
eliminated.

however, due to having another o.s.
it would be prudent to simply do a clean install
of windows and your office and
nothing else unless it is absolutely
necessary.

This would ensure a clean system
and eliminate any factors that are contributing
the a dysfunctional windows.

However, if issues are still arising with
a virgin operating system and machine
then it will be much easier to evaluate
the possible causes.

However at this time, I think it is unfair
and difficult for us to unravel this cachexia
as their are obviously factors resulting
from unknown causes.

But it's your option and this is only
a suggestion that is seemingly reasonable.

The benefit of the above is that once the
machine functions perfectly, you can create
a backup or disk image before you fiddle
with other o.s.'s and softwares.

Could someone please tell me how I might find out what specific fault bucket
numbers mean? I am running XP Home SP2 and it's hanging several times a day
-- usually when firefox + Outlook 2003 are running. I've gotten a few "fault
bucket" errors, but cannot find any information on the specific numbers
shown...

I was having a similar hanging problem about a month ago and spent hours on
the phone with Microsoft. The techs involved finally concluded that Windows
was not to blame and that I needed to "have my computer repaired." Since
then I have replaced the motherboard and video card, but still have the
crashing problem. I've altered bios settings, memory settings, changed out
hardware, uninstalled security updates, and just about everything I can think
of to figure out what's causing this problem. I've got nVidia network
components integrated into my motherboard, and I've heard that there are
"issues" with nVidia drivers (network or video -- I'm not sure...). But
while I see postings of issues and conflicts with nVidia components, I
haven't found solutions.

I checked my Windows error log and although I'm not sure why it's not
listing more current crashes it does show some errors and mentions a few
"fault buckets." I've found pages of explanations of fault buckets -- but
none with my particular numbers. I'm not sure that defining these fault
buckets will solve the problem, but it might lead me in the right direction.

I'll post a portion of the error log at the bottom of this post.

If it matters, I've got a dual boot with Kubuntu -- and Kubuntu has never
crashed once.

Thanks! I'd appreciate any ideas. [I realize that the information posted
might not be specific enough to actually diagnose anything, but I mainly
wanted to find out what the fault bucket numbers mean... ] mcaren

Windows XP Home SP2
MSI P6N SLI-FI LGA 775 NVIDIA nForce 650i SLI ATX Intel Motherboard
EVGA 256-P2-N615-TX GeForce 7600GT 256MB 128-bit GDDR3 PCI Express x16 Video
Card

Time Type Details
3/16/2007 12:48 PM Microsoft Office 11 Faulting application powerpnt.exe,
version 11.0.6564.0, stamp 42c1f191, faulting module mso.dll, version
11.0.8036.0, stamp 44b846ce, debug? 0, fault address 0x009525d8.

4/30/2007 11:54 AM Application Hang Fault bucket 212507700.

3/13/2007 8:54 AM Application Hang Fault bucket 384575047.

4/30/2007 11:54 AM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/18/2007 2:55 PM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/15/2007 12:47 AM Application Hang Hanging application ashSimpl.exe,
version 4.7.936.0, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

4/1/2007 4:15 PM Application Hang Hanging application APPLEWIN.EXE, version
0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/30/2007 7:15 AM Application Hang Hanging application firefox.exe, version
1.8.20070.30919, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/20/2007 7:50 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/17/2007 6:42 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/13/2007 8:54 AM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

 

[Guest]

Thanks for your reply. I would consider the redo you suggest were it not for
the fact that after installing a new motherboard and video card I did
originally have an XP-only operating system -- with the same hanging problem.
I discovered that Microsoft would no longer "support" my hanging issue
without paying (already used the two calls I guess...), so it was at that
time I decided I'd add the other operating system -- that way if I needed
internet connectivity I'd have it.

So, since XP was hanging on its own in my initial (prior motherboard)
configuration, hanging on its own with my 2nd configuration, and after adding
a new OS, I can't help but think it would be more of a PIA than it would be
worth to start from scratch... (I know this sounds lazy, but my initial
configuration led me to approximately 6 complete reinstalls of XP with all
SPs and updates -- I just don't have it in me...)

I can certainly see the argument that I've got too many variables to make
diagnosing possible... I agree. However, I would really like to know what
these fault bucket numbers mean. It would make sense that if Windows is
going to generate a fault code that there should be a way to find out what
that code means. I just wish Microsoft would make it possible for the common
folk to perform searches on the Knowledge Base that actually make hits...
Thanks again for your time. mcaren

apparently you have received
expert advice from other sources
and had little choice but to come
here. : )

i think that you really should return
your system back to the basic
functionality and operating system.

if it were me with this problem then
i would try uninstalling the "other" o.s.
then do a windows repair installation
and maybe the issues would be
eliminated.

however, due to having another o.s.
it would be prudent to simply do a clean install
of windows and your office and
nothing else unless it is absolutely
necessary.

This would ensure a clean system
and eliminate any factors that are contributing
the a dysfunctional windows.

However, if issues are still arising with
a virgin operating system and machine
then it will be much easier to evaluate
the possible causes.

However at this time, I think it is unfair
and difficult for us to unravel this cachexia
as their are obviously factors resulting
from unknown causes.

But it's your option and this is only
a suggestion that is seemingly reasonable.

The benefit of the above is that once the
machine functions perfectly, you can create
a backup or disk image before you fiddle
with other o.s.'s and softwares.

Could someone please tell me how I might find out what specific fault bucket
numbers mean? I am running XP Home SP2 and it's hanging several times a day
-- usually when firefox + Outlook 2003 are running. I've gotten a few "fault
bucket" errors, but cannot find any information on the specific numbers
shown...

I was having a similar hanging problem about a month ago and spent hours on
the phone with Microsoft. The techs involved finally concluded that Windows
was not to blame and that I needed to "have my computer repaired." Since
then I have replaced the motherboard and video card, but still have the
crashing problem. I've altered bios settings, memory settings, changed out
hardware, uninstalled security updates, and just about everything I can think
of to figure out what's causing this problem. I've got nVidia network
components integrated into my motherboard, and I've heard that there are
"issues" with nVidia drivers (network or video -- I'm not sure...). But
while I see postings of issues and conflicts with nVidia components, I
haven't found solutions.

I checked my Windows error log and although I'm not sure why it's not
listing more current crashes it does show some errors and mentions a few
"fault buckets." I've found pages of explanations of fault buckets -- but
none with my particular numbers. I'm not sure that defining these fault
buckets will solve the problem, but it might lead me in the right direction.

I'll post a portion of the error log at the bottom of this post.

If it matters, I've got a dual boot with Kubuntu -- and Kubuntu has never
crashed once.

Thanks! I'd appreciate any ideas. [I realize that the information posted
might not be specific enough to actually diagnose anything, but I mainly
wanted to find out what the fault bucket numbers mean... ] mcaren

Windows XP Home SP2
MSI P6N SLI-FI LGA 775 NVIDIA nForce 650i SLI ATX Intel Motherboard
EVGA 256-P2-N615-TX GeForce 7600GT 256MB 128-bit GDDR3 PCI Express x16 Video
Card

Time Type Details
3/16/2007 12:48 PM Microsoft Office 11 Faulting application powerpnt.exe,
version 11.0.6564.0, stamp 42c1f191, faulting module mso.dll, version
11.0.8036.0, stamp 44b846ce, debug? 0, fault address 0x009525d8.

4/30/2007 11:54 AM Application Hang Fault bucket 212507700.

3/13/2007 8:54 AM Application Hang Fault bucket 384575047.

4/30/2007 11:54 AM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/18/2007 2:55 PM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/15/2007 12:47 AM Application Hang Hanging application ashSimpl.exe,
version 4.7.936.0, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

4/1/2007 4:15 PM Application Hang Hanging application APPLEWIN.EXE, version
0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/30/2007 7:15 AM Application Hang Hanging application firefox.exe, version
1.8.20070.30919, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/20/2007 7:50 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/17/2007 6:42 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/13/2007 8:54 AM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000

 

[db]

ok,

i had anticipated a 50/50 response
that the issue had occurred on
a clean system, but had some
hope that it did not.

however it is unclear if after you
replaced the motherboard, the o.s.
was reinstalled to it's virgin state on
a spanking clean harddisk
or simply a preloaded
harddisk was added.

i think this is a key factor to the
issue because:

1) if you had a new motherboard installed and
2) the ram was tested/diagnosed/benchmarked to be free from generating faults and
3) the o.s. was installed a formatted & clean harddisk then
it would seem that you should not be getting any errors.

HOWEVER, obviously there is an intermittent problem
that still exists.

if i'm not mistaken when a
program hangs, it is unable
to proceed with initiating additional
codes. Like you ask,
"What is stalling/hanging
the codes/processes?"
The possibilities are: memory, disks,
cpu or software? Either one of these
or a combination of them is what
we have to analyze.

here are a couple of links that
may be enlightening:

http://search.microsoft.com/results...E&setlang=en-US&q=hang+module+hungapp&x=8&y=7

https://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=767639&SiteID=1

to begin the process of elimination,
we must ensure that you can validate
any presumptions that are brought fourth
for review.

did you test your memory? if so
what method was utilized to
confirm that these pieces of hardware
were functional and fault free?

have you booted into safemode and
safemode w/networking to see
if the same issue arise in these
environments? however, based on
what has been mentioned, the
errors will likely show up in these
safe mode environments.

But you should confirm this anyway
so that we can begin the process of elimination.


Thanks for your reply. I would consider the redo you suggest were it not for
the fact that after installing a new motherboard and video card I did
originally have an XP-only operating system -- with the same hanging problem.
I discovered that Microsoft would no longer "support" my hanging issue
without paying (already used the two calls I guess...), so it was at that
time I decided I'd add the other operating system -- that way if I needed
internet connectivity I'd have it.

So, since XP was hanging on its own in my initial (prior motherboard)
configuration, hanging on its own with my 2nd configuration, and after adding
a new OS, I can't help but think it would be more of a PIA than it would be
worth to start from scratch... (I know this sounds lazy, but my initial
configuration led me to approximately 6 complete reinstalls of XP with all
SPs and updates -- I just don't have it in me...)

I can certainly see the argument that I've got too many variables to make
diagnosing possible... I agree. However, I would really like to know what
these fault bucket numbers mean. It would make sense that if Windows is
going to generate a fault code that there should be a way to find out what
that code means. I just wish Microsoft would make it possible for the common
folk to perform searches on the Knowledge Base that actually make hits...
Thanks again for your time. mcaren

apparently you have received
expert advice from other sources
and had little choice but to come
here. : )

i think that you really should return
your system back to the basic
functionality and operating system.

if it were me with this problem then
i would try uninstalling the "other" o.s.
then do a windows repair installation
and maybe the issues would be
eliminated.

however, due to having another o.s.
it would be prudent to simply do a clean install
of windows and your office and
nothing else unless it is absolutely
necessary.

This would ensure a clean system
and eliminate any factors that are contributing
the a dysfunctional windows.

However, if issues are still arising with
a virgin operating system and machine
then it will be much easier to evaluate
the possible causes.

However at this time, I think it is unfair
and difficult for us to unravel this cachexia
as their are obviously factors resulting
from unknown causes.

But it's your option and this is only
a suggestion that is seemingly reasonable.

The benefit of the above is that once the
machine functions perfectly, you can create
a backup or disk image before you fiddle
with other o.s.'s and softwares.

Could someone please tell me how I might find out what specific fault bucket
numbers mean? I am running XP Home SP2 and it's hanging several times a day
-- usually when firefox + Outlook 2003 are running. I've gotten a few "fault
bucket" errors, but cannot find any information on the specific numbers
shown...

I was having a similar hanging problem about a month ago and spent hours on
the phone with Microsoft. The techs involved finally concluded that Windows
was not to blame and that I needed to "have my computer repaired." Since
then I have replaced the motherboard and video card, but still have the
crashing problem. I've altered bios settings, memory settings, changed out
hardware, uninstalled security updates, and just about everything I can think
of to figure out what's causing this problem. I've got nVidia network
components integrated into my motherboard, and I've heard that there are
"issues" with nVidia drivers (network or video -- I'm not sure...). But
while I see postings of issues and conflicts with nVidia components, I
haven't found solutions.

I checked my Windows error log and although I'm not sure why it's not
listing more current crashes it does show some errors and mentions a few
"fault buckets." I've found pages of explanations of fault buckets -- but
none with my particular numbers. I'm not sure that defining these fault
buckets will solve the problem, but it might lead me in the right direction.

I'll post a portion of the error log at the bottom of this post.

If it matters, I've got a dual boot with Kubuntu -- and Kubuntu has never
crashed once.

Thanks! I'd appreciate any ideas. [I realize that the information posted
might not be specific enough to actually diagnose anything, but I mainly
wanted to find out what the fault bucket numbers mean... ] mcaren

Windows XP Home SP2
MSI P6N SLI-FI LGA 775 NVIDIA nForce 650i SLI ATX Intel Motherboard
EVGA 256-P2-N615-TX GeForce 7600GT 256MB 128-bit GDDR3 PCI Express x16 Video
Card

Time Type Details
3/16/2007 12:48 PM Microsoft Office 11 Faulting application powerpnt.exe,
version 11.0.6564.0, stamp 42c1f191, faulting module mso.dll, version
11.0.8036.0, stamp 44b846ce, debug? 0, fault address 0x009525d8.

4/30/2007 11:54 AM Application Hang Fault bucket 212507700.

3/13/2007 8:54 AM Application Hang Fault bucket 384575047.

4/30/2007 11:54 AM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/29/2007 6:21 PM Application Hang Hanging application taskmgr.exe, version
5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/28/2007 4:53 PM Application Hang Hanging application CMD32.EXE, version
6.0.2.32, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/18/2007 2:55 PM Application Hang Hanging application OUTLOOK.EXE, version
11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/15/2007 12:47 AM Application Hang Hanging application ashSimpl.exe,
version 4.7.936.0, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

4/1/2007 4:15 PM Application Hang Hanging application APPLEWIN.EXE, version
0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/30/2007 7:15 AM Application Hang Hanging application firefox.exe, version
1.8.20070.30919, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/20/2007 7:50 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/17/2007 6:42 PM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000.

3/13/2007 8:54 AM Application Hang Hanging application firefox.exe, version
1.8.20070.21917, hang module hungapp, version 0.0.0.0, hang address
0x00000000