Software or Hardware Problem

C

C HARKNESS

Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I am wondering if one or both of the memory modules
could be causing the problems. I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I ran a check on the memory with System Suite
and did get a parity error once. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.



Charlie Harkness



Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:

Naiaufsx.sys

Page_fault_in_non paged_area

Stop Error:0x00000050

Naiaufsx.sys address b57b8fc8

Stop Error: 0x00000024

Ntfs.sys address f787a74f



Stop Error: 0x00000050

Page_fault_in_nonpaged_area

Irql_not_less_or_equal

Stop Error:0x000000A

Win32k.sys address bf804996

Stop Error: 0x0000008e

Memory_management

Stop Error: 0x0000001a

Stop Error:0x000000ea

Thread_stick_I_device_driver (q9293678)

Dell Device Reset Tool found no errors

Winword.exe Exception Code 0x0000005

451783.cvi

From Windows System Information Office Event/Application Fault

Event Application Failure

Bucket ID 385059319

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 00372902

Date 3/21/2007 11:55:03 AM



Event Application Failure

Bucket ID 396882157

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module mso.dll

Module Version 11.0.8122.0

Module Stamp 4592f985

Debug 0

Offset 0003cf65

Date 3/21/2007 1:05:23 PM



Event Application Failure

Bucket ID 378017029

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module mso.dll

Module Version 11.0.8122.0

Module Stamp 4592f985

Debug 0

Offset 000376f3

Date 3/22/2007 1:41:00 PM



Event Application Failure

Bucket ID 00000006

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 0009274f

Date 3/26/2007 8:49:50 PM



Event Application Failure

Bucket ID Not Available

Bucket Table Not Available

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 000c1b70

Date 3/28/2007 11:53:15 AM

Windows Error Reporting

3/20/2007 3:35 PM Application Hang Fault bucket
337148017.


3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.


3/20/2007 9:44 PM Application Error Fault bucket
399068313.


3/21/2007 10:58 AM Application Hang Fault bucket
372852869.


3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.


3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.


3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.


3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.


3/21/2007 9:29 AM Application Hang Fault bucket
372852869.


3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:00 PM Application Hang Fault bucket
393010122.


3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:33 PM Application Hang Fault bucket
372852869.


3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.


3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.


3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.


3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 8:19 PM Application Hang Fault bucket
372852869.


3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.


3/22/2007 9:19 AM Application Error Fault bucket
245379821.


3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.


3/22/2007 9:50 AM Application Hang Fault bucket
372852869.


3/22/2007 9:50 AM Application Hang Fault bucket
362195512.


3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 11:34 AM Application Hang Fault bucket
372852869.


3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.


3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.


3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.


3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.


3/28/2007 10:10 AM Application Error Fault bucket
403204297.


3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.


3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.


3/30/2007 4:13 PM Application Error Fault bucket
134626067.


3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:14 PM Application Error Fault bucket
134626067.


3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:25 PM Application Error Fault bucket
134626067.


3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
 
K

Ken Blake, MVP

C said:
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my
computer. Many of these are shutdowns. I am wondering if one or
both of the memory modules could be causing the problems.
Click to expand...


Very likely. Run Memtest86 at http://www.memtest.org
 
D

db

memory is now sold
with very specific specifications.

did you double check your
motherboard maker website for
the exact requirements of
the memory upgrade?

does you cmos/bios
register you memory correctly.

if the memory is exactly
the model for your motherboard
and the cmos registries are
correct, eg parity, overclocking, etc...

then it sounds like the cpu
or the ram is overheating at the
time you need peak performance.

- db
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I am wondering if one or both of the memory modules
could be causing the problems. I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I ran a check on the memory with System Suite
and did get a parity error once. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.



Charlie Harkness



Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:

Naiaufsx.sys

Page_fault_in_non paged_area

Stop Error:0x00000050

Naiaufsx.sys address b57b8fc8

Stop Error: 0x00000024

Ntfs.sys address f787a74f



Stop Error: 0x00000050

Page_fault_in_nonpaged_area

Irql_not_less_or_equal

Stop Error:0x000000A

Win32k.sys address bf804996

Stop Error: 0x0000008e

Memory_management

Stop Error: 0x0000001a

Stop Error:0x000000ea

Thread_stick_I_device_driver (q9293678)

Dell Device Reset Tool found no errors

Winword.exe Exception Code 0x0000005

451783.cvi

From Windows System Information Office Event/Application Fault

Event Application Failure

Bucket ID 385059319

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 00372902

Date 3/21/2007 11:55:03 AM



Event Application Failure

Bucket ID 396882157

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module mso.dll

Module Version 11.0.8122.0

Module Stamp 4592f985

Debug 0

Offset 0003cf65

Date 3/21/2007 1:05:23 PM



Event Application Failure

Bucket ID 378017029

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module mso.dll

Module Version 11.0.8122.0

Module Stamp 4592f985

Debug 0

Offset 000376f3

Date 3/22/2007 1:41:00 PM



Event Application Failure

Bucket ID 00000006

Bucket Table 1

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 0009274f

Date 3/26/2007 8:49:50 PM



Event Application Failure

Bucket ID Not Available

Bucket Table Not Available

Application winword.exe

Application Version 11.0.8125.0

Application Stamp 45b6910c

Module winword.exe

Module Version 11.0.8125.0

Module Stamp 45b6910c

Debug 0

Offset 000c1b70

Date 3/28/2007 11:53:15 AM

Windows Error Reporting

3/20/2007 3:35 PM Application Hang Fault bucket
337148017.


3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.


3/20/2007 9:44 PM Application Error Fault bucket
399068313.


3/21/2007 10:58 AM Application Hang Fault bucket
372852869.


3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.


3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.


3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.


3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.


3/21/2007 9:29 AM Application Hang Fault bucket
372852869.


3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:00 PM Application Hang Fault bucket
393010122.


3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:33 PM Application Hang Fault bucket
372852869.


3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.


3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.


3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.


3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 8:19 PM Application Hang Fault bucket
372852869.


3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.


3/22/2007 9:19 AM Application Error Fault bucket
245379821.


3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.


3/22/2007 9:50 AM Application Hang Fault bucket
372852869.


3/22/2007 9:50 AM Application Hang Fault bucket
362195512.


3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 11:34 AM Application Hang Fault bucket
372852869.


3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.


3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.


3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.


3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.


3/28/2007 10:10 AM Application Error Fault bucket
403204297.


3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.


3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.


3/30/2007 4:13 PM Application Error Fault bucket
134626067.


3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:14 PM Application Error Fault bucket
134626067.


3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:25 PM Application Error Fault bucket
134626067.


3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
 
R

Ron Martell

C HARKNESS said:
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I am wondering if one or both of the memory modules
could be causing the problems. I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I ran a check on the memory with System Suite
and did get a parity error once. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.
Click to expand...

Do you stil have the 256 mb modules? If so then try removing the 1
gb modules and installing the 256s. Run the computer that way for
several days. If the problems go away then you have your answer - it
is the new memory.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 

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