C
C HARKNESS
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I thought the problem might be the memory modules,
but I ran Memtest86 which found no errors with the memory.
I have had several Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. I have included some of the
trouble messages below. I am running Windows XP. Any help is appreciated.
Charlie Harkness
Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:
Naiaufsx.sys
Page_fault_in_non paged_area
Stop Error:0x00000050
Naiaufsx.sys address b57b8fc8
Stop Error: 0x00000024
Ntfs.sys address f787a74f
Stop Error: 0x00000050
Page_fault_in_nonpaged_area
Irql_not_less_or_equal
Stop Error:0x000000A
Win32k.sys address bf804996
Stop Error: 0x0000008e
Memory_management
Stop Error: 0x0000001a
Stop Error:0x000000ea
Thread_stick_I_device_driver (q9293678)
Dell Device Reset Tool found no errors
Winword.exe Exception Code 0x0000005
451783.cvi
From Windows System Information Office Event/Application Fault
Event Application Failure
Bucket ID 385059319
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 00372902
Date 3/21/2007 11:55:03 AM
Event Application Failure
Bucket ID 396882157
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 0003cf65
Date 3/21/2007 1:05:23 PM
Event Application Failure
Bucket ID 378017029
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 000376f3
Date 3/22/2007 1:41:00 PM
Event Application Failure
Bucket ID 00000006
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 0009274f
Date 3/26/2007 8:49:50 PM
Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 000c1b70
Date 3/28/2007 11:53:15 AM
Windows Error Reporting
3/20/2007 3:35 PM Application Hang Fault bucket
337148017.
3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.
3/20/2007 9:44 PM Application Error Fault bucket
399068313.
3/21/2007 10:58 AM Application Hang Fault bucket
372852869.
3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.
3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.
3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.
3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.
3/21/2007 9:29 AM Application Hang Fault bucket
372852869.
3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:00 PM Application Hang Fault bucket
393010122.
3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:33 PM Application Hang Fault bucket
372852869.
3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.
3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.
3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.
3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 8:19 PM Application Hang Fault bucket
372852869.
3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.
3/22/2007 9:19 AM Application Error Fault bucket
245379821.
3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.
3/22/2007 9:50 AM Application Hang Fault bucket
372852869.
3/22/2007 9:50 AM Application Hang Fault bucket
362195512.
3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 11:34 AM Application Hang Fault bucket
372852869.
3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.
3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.
3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.
3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.
3/28/2007 10:10 AM Application Error Fault bucket
403204297.
3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.
3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.
3/30/2007 4:13 PM Application Error Fault bucket
134626067.
3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:14 PM Application Error Fault bucket
134626067.
3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:25 PM Application Error Fault bucket
134626067.
3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I thought the problem might be the memory modules,
but I ran Memtest86 which found no errors with the memory.
I have had several Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. I have included some of the
trouble messages below. I am running Windows XP. Any help is appreciated.
Charlie Harkness
Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:
Naiaufsx.sys
Page_fault_in_non paged_area
Stop Error:0x00000050
Naiaufsx.sys address b57b8fc8
Stop Error: 0x00000024
Ntfs.sys address f787a74f
Stop Error: 0x00000050
Page_fault_in_nonpaged_area
Irql_not_less_or_equal
Stop Error:0x000000A
Win32k.sys address bf804996
Stop Error: 0x0000008e
Memory_management
Stop Error: 0x0000001a
Stop Error:0x000000ea
Thread_stick_I_device_driver (q9293678)
Dell Device Reset Tool found no errors
Winword.exe Exception Code 0x0000005
451783.cvi
From Windows System Information Office Event/Application Fault
Event Application Failure
Bucket ID 385059319
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 00372902
Date 3/21/2007 11:55:03 AM
Event Application Failure
Bucket ID 396882157
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 0003cf65
Date 3/21/2007 1:05:23 PM
Event Application Failure
Bucket ID 378017029
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 000376f3
Date 3/22/2007 1:41:00 PM
Event Application Failure
Bucket ID 00000006
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 0009274f
Date 3/26/2007 8:49:50 PM
Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 000c1b70
Date 3/28/2007 11:53:15 AM
Windows Error Reporting
3/20/2007 3:35 PM Application Hang Fault bucket
337148017.
3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.
3/20/2007 9:44 PM Application Error Fault bucket
399068313.
3/21/2007 10:58 AM Application Hang Fault bucket
372852869.
3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.
3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.
3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.
3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.
3/21/2007 9:29 AM Application Hang Fault bucket
372852869.
3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:00 PM Application Hang Fault bucket
393010122.
3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:33 PM Application Hang Fault bucket
372852869.
3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.
3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.
3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.
3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 8:19 PM Application Hang Fault bucket
372852869.
3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.
3/22/2007 9:19 AM Application Error Fault bucket
245379821.
3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.
3/22/2007 9:50 AM Application Hang Fault bucket
372852869.
3/22/2007 9:50 AM Application Hang Fault bucket
362195512.
3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 11:34 AM Application Hang Fault bucket
372852869.
3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.
3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.
3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.
3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.
3/28/2007 10:10 AM Application Error Fault bucket
403204297.
3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.
3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.
3/30/2007 4:13 PM Application Error Fault bucket
134626067.
3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:14 PM Application Error Fault bucket
134626067.
3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:25 PM Application Error Fault bucket
134626067.
3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.