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Guest
The subject caption keeps popping up, with no "search for solution" caption.
I have Vista Utimate install in my new HP computer. Neither HP nor Microsoft
both in Bangalore, India, could find a solution to problems I encountered
using OS. Today, August 15, was tossed from one MS tech specialist to
another, yet to another, for a period of 35 miutes, then left on hold for
nearly 15 minutes, listening to music not particularly to my taste, then
hung up in frustration.
About 12 days ago, I called MS because my system kept freezing, requiring a
manual re-boot, to cut the story short, it was a repetition scenario. I was,
eventually, connected to a US rep, who made it clear that the operating
system is the responsability of HP, and connected me HP, in BangaIore. The
guy kept me on line for a good half hour, then appologied for the delay, and
promised me that a case manager will call me withing the hour, assuring me
that all problems will be solved to my full satisfaction. When I asked for a
case number, his reply was that he was not the person to issue case numbers,
but the case manager who would be calling me will. You guessed it, ladies and
gentlemen, I am still waiting for this call. After my call to Microsoft, I
again called HP, having had no satisfaction from Bangalore, I insisted to be
onnected to a tech in USA. The person, at the end of the line, informed me
that he has no way of connecting me to a representative in USA, then
reluctantly gave me a 650 xxx xxxx.
The switch board at HP transfered my call to "a case manager", who told me
he was unable neither to help, nor was he able to connect me directly to such
a technitician in any of our 50 states, for that matter, nowhere in North
America.
I found out that the number I was given is that of the coporate office of HP
USA. This time, I asked the operator if they had a PR (public relation)
director or officer, she answered in the affirmative, and connected me, alas,
it was a machine, the voice of man asking to leave my name and telephone
number so that he can call me back. No return calls yet.
I would like to know if others experienced the same or similar problems, and
how to help in USA; I find it difficult to communicate with Bangalore, most
do not seem to be familiar with troubleshooting the product. Is it the roll
of the dice?
I have Vista Utimate install in my new HP computer. Neither HP nor Microsoft
both in Bangalore, India, could find a solution to problems I encountered
using OS. Today, August 15, was tossed from one MS tech specialist to
another, yet to another, for a period of 35 miutes, then left on hold for
nearly 15 minutes, listening to music not particularly to my taste, then
hung up in frustration.
About 12 days ago, I called MS because my system kept freezing, requiring a
manual re-boot, to cut the story short, it was a repetition scenario. I was,
eventually, connected to a US rep, who made it clear that the operating
system is the responsability of HP, and connected me HP, in BangaIore. The
guy kept me on line for a good half hour, then appologied for the delay, and
promised me that a case manager will call me withing the hour, assuring me
that all problems will be solved to my full satisfaction. When I asked for a
case number, his reply was that he was not the person to issue case numbers,
but the case manager who would be calling me will. You guessed it, ladies and
gentlemen, I am still waiting for this call. After my call to Microsoft, I
again called HP, having had no satisfaction from Bangalore, I insisted to be
onnected to a tech in USA. The person, at the end of the line, informed me
that he has no way of connecting me to a representative in USA, then
reluctantly gave me a 650 xxx xxxx.
The switch board at HP transfered my call to "a case manager", who told me
he was unable neither to help, nor was he able to connect me directly to such
a technitician in any of our 50 states, for that matter, nowhere in North
America.
I found out that the number I was given is that of the coporate office of HP
USA. This time, I asked the operator if they had a PR (public relation)
director or officer, she answered in the affirmative, and connected me, alas,
it was a machine, the voice of man asking to leave my name and telephone
number so that he can call me back. No return calls yet.
I would like to know if others experienced the same or similar problems, and
how to help in USA; I find it difficult to communicate with Bangalore, most
do not seem to be familiar with troubleshooting the product. Is it the roll
of the dice?