HP Laptop Connection Problem

[Ron]

So I don't have to type everything again please read this thread first.

https://groups.google.com/forum/#!s...se/alt.comp.hardware/p49BXitkGjI/O3XoDxzlQ1oJ

or http://preview.tinyurl.com/n7p4w6j

That was from 7/12 (we live in different states). I was here November of 2012
and since we just assumed that the HP network card was bad and the internet connection was working fine with the Netgear adapter I just cleaned out the junk files and run some malware scans.

Now a year later she called me and told me her laptop was "acting crazy".

Sometimes it connects to the internet and other times its local only.

I'm back in GA staying at my Mom's house. Earlier this week she brought
her laptop to me. I tuned it on and the HP wifi and the Netgear adapter
are both working just fine with Comcast and a Netgear router.

She takes it home and it will not connect to her Uverse wifi.

A couple of days ago I went over to her house and took my laptop with
me (HP Pavilion g7-2270us with Windows 8) put in the security key and
it connected with no problem.

I spent 3 hours trying to get her laptop to connect with both the HP wifi
and the Netgear adapter. Nothing.

Before we call AT&T and get someone out to the house I'm gonna try one
more time to get it to connect. I'm gonna try this (link below) and
if that doesn't work I have no clue. It's obvious this is a Uverse problem
and not a computer problem (unless it has something to do with Vista which
makes no sense to me) and has been since the day she dropped Comcast
and went with Uverse since the "tech" said the HP network card was bad.

Anyone have any idea what is going on here if it doesn't work after I try
the following?

The post by "BeeBeeSA" is what I'm going to do and see if that solves
the problem.

https://forums.att.com/t5/Device-Se...nect-to-uverse-wifi/td-p/3604445#.Uqv7T_RDvvV

or http://preview.tinyurl.com/m5mkl8z

 

[Paul]

So I don't have to type everything again please read this thread first.

https://groups.google.com/forum/#!s...se/alt.comp.hardware/p49BXitkGjI/O3XoDxzlQ1oJ

or http://preview.tinyurl.com/n7p4w6j

That was from 7/12 (we live in different states). I was here November of 2012
and since we just assumed that the HP network card was bad and the internet connection was working fine with the Netgear adapter I just cleaned out the junk files and run some malware scans.

Now a year later she called me and told me her laptop was "acting crazy".

Sometimes it connects to the internet and other times its local only.

I'm back in GA staying at my Mom's house. Earlier this week she brought
her laptop to me. I tuned it on and the HP wifi and the Netgear adapter
are both working just fine with Comcast and a Netgear router.

She takes it home and it will not connect to her Uverse wifi.

A couple of days ago I went over to her house and took my laptop with
me (HP Pavilion g7-2270us with Windows 8) put in the security key and
it connected with no problem.

I spent 3 hours trying to get her laptop to connect with both the HP wifi
and the Netgear adapter. Nothing.

Before we call AT&T and get someone out to the house I'm gonna try one
more time to get it to connect. I'm gonna try this (link below) and
if that doesn't work I have no clue. It's obvious this is a Uverse problem
and not a computer problem (unless it has something to do with Vista which
makes no sense to me) and has been since the day she dropped Comcast
and went with Uverse since the "tech" said the HP network card was bad.

Anyone have any idea what is going on here if it doesn't work after I try
the following?

The post by "BeeBeeSA" is what I'm going to do and see if that solves
the problem.

https://forums.att.com/t5/Device-Se...nect-to-uverse-wifi/td-p/3604445#.Uqv7T_RDvvV

or http://preview.tinyurl.com/m5mkl8z

( The missing mydigitallife article can be found on archive.org )

https://web.archive.org/web/2010030...indows-vista-tcpip-winsock-catalog-corruption

netsh winsock in more detail.

"How to determine and to recover from Winsock2 corruption
in Windows Server 2003, in Windows XP, and in Windows Vista"

http://support.microsoft.com/kb/811259

The previous link, was found off this page.

"How to reset Internet Protocol (TCP/IP)"

http://support.microsoft.com/kb/299357

*******

One odd-ball for Vista.

"Windows Vista can’t get an IP address from certain routers or DHCP servers"

http://support.microsoft.com/kb/928233

*******

And the mother of all diagnostic sequences. I had to switch browsers,
to be able to read the whole page. What's interesting, is this
doesn't really address all layers in the network stack. Which
is where your idea comes in.

http://technet.microsoft.com/en-us/library/cc766215(v=WS.10).aspx

Paul

 

[Ken]

So I don't have to type everything again please read this thread first.

https://groups.google.com/forum/#!s...se/alt.comp.hardware/p49BXitkGjI/O3XoDxzlQ1oJ

or http://preview.tinyurl.com/n7p4w6j

That was from 7/12 (we live in different states). I was here November of 2012
and since we just assumed that the HP network card was bad and the internet connection was working fine with the Netgear adapter I just cleaned out the junk files and run some malware scans.

Now a year later she called me and told me her laptop was "acting crazy".

Sometimes it connects to the internet and other times its local only.

I'm back in GA staying at my Mom's house. Earlier this week she brought
her laptop to me. I tuned it on and the HP wifi and the Netgear adapter
are both working just fine with Comcast and a Netgear router.

She takes it home and it will not connect to her Uverse wifi.

A couple of days ago I went over to her house and took my laptop with
me (HP Pavilion g7-2270us with Windows 8) put in the security key and
it connected with no problem.

First off I want to say that although I have a couple of laptops
connected to my U-Verse router, I am NOT an expert at setting up
wireless. I am only making a suggestion that MIGHT help:

I have Win 7 and they have the capability in Windows Wireless (CP) to
copy the settings for a wireless connection and take it to another
computer so it too can connect. Windows Vista might not have this
ability, but if it did I would suggest you copy the settings you have to
a thumb drive and insert them into her computer. If nothing else, it
would assure that her settings are ones that should work.

 

[Paul]

Thanks Paul and Ken.

To make a long story short, I couldn't get the HP wireless or the
Netgear adapter to work.

A girl from Uverse came to the house and got the Netgear adapter to
work. She told me that her main job is to install eqt and to make sure
it's all working when she leaves.

Said she had a one day class at AT&T to diagnose connection problems.

Said there are no IT/computer techs out in the field.

Said at least once a week she has to go to a home that has a computer
with Vista that will not connect.

So after she left I upgraded my sisters computer to Windows 7 and all is
fine.

Still don't know what the deal is with Vista and Uverse.

I guess I didn't ask, but it's possible Vista is better
behaved if updated to SP2, than otherwise. The service
packs should have helped a bit. But if the machine is
bumped to Windows 7, then I guess it's a new batch of
problems. Windows 7 has SP1, so there's a service pack
for that one as well. If you'd done Windows Update, you
probably already got it. Or if you recently purchased
Windows 7, the DVD is probably SP1 revision already.

Paul