AIM compatibility

[Leo]

Trying to load AOL's Instant Messaging (AIM) on our Dell
Desktop at home. We run Windows XP and use four McAfee
protections: anti-virus; anti-spam; privacy; and
firewall. Several times we've tried to load AIM (after
disabling McAfee so as not to interfere with download.)
After downloading and installation, when we try first
use, we get error that states ("unknown error...code 4,
category 1") and then details that say appname: aim.ece;
modver:0, appver: 0; offset 5d3adddf; modname: unknown.
As complicating factor, we also get prompt that says we
are using wrong antivirus for our operating system and we
should uninstall and reinstall our anti-virus. (That's
definitely wrong, and we've already discussed that with
McAfee...we have the right anti-virus loaded.) Any ideas
(or is AIM just incompatible with our system?)

 

[Kelly]

Hi Leo,

Try AIM support.

 

[t-bone]

I recently experienced the exact error message:
"Unknown error: Try again later. Error Category 4. Error code 1"

New Dell Inspiron 1100 Laptop. (Windows XP Home) (Fully Patched
5-10-04)

McAfee Internet Security Suite: Every product enabled and updated just
today.

AIM 5.5: Downloaded first (and second, and third time) today.

Occurs with any screen name in one of the 5 XP user accounts.

Does not duplicate in other accounts, however, the account that
generates the error in question started out as "Child" in Parental
Controls, and it is possible that the user clicked on every available
option (including "Block" access) before I looked at the error. I
have made that user account a "None" account (no Parental Control) and
even gone so far as to totally delete that entire user account and
recreate as local administrator, in addition to the obvious options of
completely un/re-installing AIM. Please confirm that you have similar
conditions, and let's get back in touch with McAfee to help resolve. I
will post my email for correspondence if you post reply. I am serious
about getting this issue resolved.

Regards,
T-Bone