Windows Explorer Crashes when clicking File


B

Brian

Recently, I have run into a problem with Windows Explorer (WE), whenever I
click on the "File" option on the title bar, Explorer crashes with the
message "Windows Explorer has encountered a problem and needs to close. We
are sorry for the inconvenience." The error report contains;

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: zmshext.dll
ModVer: 4.0.2.75
Offset: 0003c963

I have submitted the error reports. All of the other title bar options work
fine as long as I do not go to File. I have not loaded any new programs, I
run Norton 360 virus and file scans weekly, etc. Any ideas or suggestions on
how to repair without doing a full hardrive format and reinstall?
 
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R

Ramesh, MS-MVP

c:\ program files\ ontrack\ zipmagic\ zmshext.dll
Version: 4,0,2,75
Company: Ontrack Data International
Product: ZipMagic
Description: ZipMagic Shell Extension

Disabling the "ZipMagic Shell Extension" shell extension should prevent this error. See Method 2 here: http://windowsxp.mvps.org/slowrightclick.htm

If you need that extension, then contact the developer of the program for an update.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


Recently, I have run into a problem with Windows Explorer (WE), whenever I
click on the "File" option on the title bar, Explorer crashes with the
message "Windows Explorer has encountered a problem and needs to close. We
are sorry for the inconvenience." The error report contains;

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: zmshext.dll
ModVer: 4.0.2.75
Offset: 0003c963

I have submitted the error reports. All of the other title bar options work
fine as long as I do not go to File. I have not loaded any new programs, I
run Norton 360 virus and file scans weekly, etc. Any ideas or suggestions on
how to repair without doing a full hardrive format and reinstall?
 

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