Adobe acrobat closes when launched in IE 6.0

[Ralph D via WindowsKB.com]

I have a user that everytime they launch adobe from IE it loads and then
shuts down. Launching the PDF from adobe acrobat itself is fine. I have tried
removing the adobe folder under the users profile, even trying a different
profile and same thing. There is not error message it just shuts down. Any
ideas?

 

[Jan Il]

Hi Ralph

You don't mention the version of Windows you are using so I can only guess
at a suggestion. Try the following and see if it helps:

Clear your Temporary Internent Files
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

also..

Configure Internet Explorer or AOL to display PDF files (Acrobat 7.0, Adobe
Reader 7.0 on Windows)
http://www.adobe.com/support/techdocs/331025.html

Troubleshoot system errors or freezes (Acrobat 7.0 on Windows XP)
http://www.adobe.com/support/techdocs/331045.html

or...

Uninstall and then upgrade to the latest version. Or, try uninstalling and
reinstalling the current version if you prefer.

Delete the "Updater" folder, then reinstall AR:
C:\Documents and Settings\<username>\Application
Data\Adobe\Acrobat\7.0\Updater
(you'll have to have Windows set to show Hidden files to do this)

Delete AR's temp files
Go to Start...Run, type in "cmd", hit Enter.
Type "cd\" (no quotes) <Enter>
Type "del acr*.tmp /s" (no quotes) <Enter>
Close the cmd window.

Or, do a Start...Search...Files for "acr*.tmp" (no quotes) and delete them
all.

Hope this helps.

Jan
MS MVP - Windows/Internet Explorer
Smiles are meant to be shared,
that's why they're so contagious.

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