add/remove button is inactive

[Guest]

I downloaded a trial version of pinnacle studio and i cannot remove this
program off my computer. when i click the button from the add/remove window,
nothing happens. I bought a version of pinnacle and it will not let me put
it on my computer until the trial is removed. i contacted pinnacle and went
through a bunch of different things, then they told me it was a microsoft
problem and i needed to contact them. Does anyone know how to get this off
my computer? The folder for this does not show up, but it is still listed in
the add/remove list.

 

[Ron Badour]

If you have never uninstalled it, the program folder has to be on the drive
somewhere. How did you try to find it? Have you tried reinstalling the
trial version again?

If the folder is truly gone, you will have to use regedit.exe (the registry
editor) to locate registry entries p[pertaining to the program and remove
them. You can use the search function and use "pinnacle" as the search
criteria. Before deleting any entries, be sure to export a .reg file of the
data you are going to delete just in case a problem should develop and you
need to revert to the original data.

 

[Guest]

First of all, thanks for responding as i am truly frustrated. I thought i
uninstall it a while ago, but there was a file and Pinnacle had me rename the
folder so maybe the computer would ignore it. Of course it did not. So
after they told me they could not help, i deleted the folder which i think
you are not really supposed to do. I did the trial like a year ago, and i do
not think i can reinstall it but i guess i could ask.

I want to try what you suggested first. Where do i get/find regedit.exe?

If you have never uninstalled it, the program folder has to be on the drive
somewhere. How did you try to find it? Have you tried reinstalling the
trial version again?

If the folder is truly gone, you will have to use regedit.exe (the registry
editor) to locate registry entries p[pertaining to the program and remove
them. You can use the search function and use "pinnacle" as the search
criteria. Before deleting any entries, be sure to export a .reg file of the
data you are going to delete just in case a problem should develop and you
need to revert to the original data.

--
Regards

Ron Badour
MS MVP 1997 - 2007

I downloaded a trial version of pinnacle studio and i cannot remove this
program off my computer. when i click the button from the add/remove
window,
nothing happens. I bought a version of pinnacle and it will not let me
put
it on my computer until the trial is removed. i contacted pinnacle and
went
through a bunch of different things, then they told me it was a microsoft
problem and i needed to contact them. Does anyone know how to get this
off
my computer? The folder for this does not show up, but it is still listed
in
the add/remove list.

 

[Elmo]

First of all, thanks for responding as I am truly frustrated. I thought I
uninstall it a while ago, but there was a file and Pinnacle had me rename the
folder so maybe the computer would ignore it. Of course it did not. So
after they told me they could not help, I deleted the folder which I think
you are not really supposed to do. I did the trial like a year ago, and I do
not think I can reinstall it but I guess I could ask.

I want to try what you suggested first. Where do I get/find regedit.exe?

If you have never uninstalled it, the program folder has to be on the drive
somewhere. How did you try to find it? Have you tried reinstalling the
trial version again?

If the folder is truly gone, you will have to use regedit.exe (the registry
editor) to locate registry entries p[pertaining to the program and remove
them. You can use the search function and use "pinnacle" as the search
criteria. Before deleting any entries, be sure to export a .reg file of the
data you are going to delete just in case a problem should develop and you
need to revert to the original data.

--
Regards

Ron Badour
MS MVP 1997 - 2007

I downloaded a trial version of pinnacle studio and I cannot remove this
program off my computer. when I click the button from the add/remove
window,
nothing happens. I bought a version of pinnacle and it will not let me
put
it on my computer until the trial is removed. I contacted pinnacle and
went
through a bunch of different things, then they told me it was a microsoft
problem and I needed to contact them. Does anyone know how to get this
off
my computer? The folder for this does not show up, but it is still listed
in
the add/remove list.

Click Start, Run, type REGEDIT, click OK. That will open Regedit.exe