So then I guess then that the LAN should show up in that window and if it
does NOT it means there is no NIC installed? Or does it just mean the
computer isn't yet configured for a LAN?
Not sure of the next troubleshooting steps to take on this... Thanks.
If Mom's computer has an Ethernet adapter (NIC) installed, there
should be a LAN connection in that window.
Go to Device Manager (Start | Run | devmgmt.msc), click the "+" sign
next to "Network adapters", and see if there's an Ethernet adapter.
If it's present but there's a red X or an exclamation point on its
icon, there's a problem with the device. In that case, uninstall and
reinstall it:
1. Right-click the Ethernet adapter.
2. Click Uninstall.
3. Click Action in the menu bar at the top of the window.
4. Click "Scan for hardware changes".
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)
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