Windows mail using windows vista

[small_310]

Hi,

Can anyone please help - I can't get my windows mail to access my
sky.com emails at all!!
My error message is:
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Username and password not
accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

I've tried a lot of the hints and advice from lots of websites and
forums but nothing seems to be working!! Please can someone help!!?!?

Thanks

 

[Dave]

http://www.sky.com/portal/site/skycom/support/broadband/email
follow the directions for Outlook Express....

1. Enable POP in your Sky Email account.
2. Open Outlook or Outlook Express.
3. Click the Tools menu, and select Accounts...
4. Click Add, and then click Mail...
5. Enter your name in the Display name: field, and click Next.
6. Enter your full Sky Email address ([email protected]) in the Email
address: field, and click Next.
7. Enter pop.tools.sky.com in the Incoming Mail (POP3, IMAP or HTTP) server:
field. Enter smtp.tools.sky.com in the Outgoing Mail (SMTP) server: field.
8. Click Next.
9. Enter your Sky Email username (including @sky.com) in the Account Name:
field. Enter your Sky Email password in the Password: field, and click Next.
10. Click Finish.
11. Highlight pop.tools.sky.com under Account, and click Properties.
12. Click the Advanced tab.
13. Check the box next to This Server Requires A Secure Connection (SSL)
under Outgoing Mail (SMTP).
14. Enter 465 in the Outgoing mail (SMTP): field.
15. Check the box next to This Server Requires A Secure Connection (SSL)
under Incoming Mail (POP3). The port will change to 995.
* The order of Outgoing and Incoming mail server fields varies by version.
Make sure you enter the correct information in each field.
16. Click the Servers tab, and check the box next to My Server Requires
Authentication.
17. Click OK.
Congratulations! You're finished configuring your client to send and
retrieve Sky Email messages.

* Did you click Save Changes after enabling POP in Sky Email? To ensure that
Sky Email can communicate with your mail client, be sure to click Save
Changes on the Forwarding and POP tab in your Sky Email settings.