Windows mail and sky - About to throw pC out the window!

[Stevie]

I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[mac]

I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats
and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive
messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

This newsgroup is for Windows Mail in Vista.

You are using Windows Live Mail, the correct newsgroup for any 'future'
questions about WLM is:
microsoft.public.windows.live.mail.desktop

Check out all your account settings against those at this link.

http://www.sky.com/portal/site/skyc...a6d8-4149-9bd1-1ed91485babd&articleId=3075710

Please use copy and paste to post the complete 'exact' error message, this
avoids possible typing errors.

Reply to this thread for this problem, but remember to use the other
newsgroup in future please.

 

[Stevie]

You have lost me! I am using windows live mail on vista? You telle me copy
and paste which is exactly what I did? You then refer me to sky via the link
and I already posted the fact that had checked this out?

I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats
and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive
messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

This newsgroup is for Windows Mail in Vista.

You are using Windows Live Mail, the correct newsgroup for any 'future'
questions about WLM is:
microsoft.public.windows.live.mail.desktop

Check out all your account settings against those at this link.

http://www.sky.com/portal/site/skyc...a6d8-4149-9bd1-1ed91485babd&articleId=3075710

Please use copy and paste to post the complete 'exact' error message, this
avoids possible typing errors.

Reply to this thread for this problem, but remember to use the other
newsgroup in future please.

 

[Gary VanderMolen]

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

 

[Stevie]

Gary, I had Norton so uninstalled and replaced with avast. I have turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)

I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[mac]

You have lost me! I am using windows live mail on vista? You telle me
copy
and paste which is exactly what I did? You then refer me to sky via the
link
and I already posted the fact that had checked this out?

Windows Mail and Windows Live Mail are NOT the same application, the former
is built into Vista, the later WLM you downloaded from the Internet.

If you are sure that the account set up is correct, then remove and rebuild
the account again, with a restart of WLM in between.

Also see the other reply for why this problem occurs?

 

[Stevie]

Thanks Mac. I appreciate the difference, however I started of with WM and
then changed it to WLM because of other posted advice suggesting that this
might help.
Have tried all your advice but to no avail I'm afraid.

 

[mac]

Gary, I had Norton so uninstalled and replaced with avast. I have turned
of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

Run the Norton Removal Tool to clean out any left over trash?

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Stevie]

Mac

Thanks for this tip. Did what you said but still throwing up the following
warning -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

 

[Gary VanderMolen]

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)

Gary, I had Norton so uninstalled and replaced with avast. I have turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)

I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[Gary VanderMolen]

Which antivirus do you currently have installed?

--
Gary VanderMolen, MS-MVP (Mail)

Mac

Thanks for this tip. Did what you said but still throwing up the following
warning -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Run the Norton Removal Tool to clean out any left over trash?

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Gary VanderMolen]

Just found this post in the WLM newsgroup (thanks Noel).

I assume you've checked that the username and password are correct
by logging on to your mail account online. Is the account locked at
sky.com? From what I can tell at
http://www.sky.com/portal/site/skyc...2c1e-46e0-a18a-6e77105a8f05&articleId=3575210
this is a possibility. It says there
<quote>
1. Close your email client application.
2. From the computer on which the POP logins are failing (that is,
the one on which you are constantly being prompted to enter your
password), visit www.sky.com/unlock.
3. Enter your email username and password, and the letters in the
distorted picture.
4. Once you have successfully logged in, restart your email program
and try to send/receive your mail.
</quote>

--
Gary VanderMolen, MS-MVP (Mail)

Mac

Thanks for this tip. Did what you said but still throwing up the following
warning -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Run the Norton Removal Tool to clean out any left over trash?

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Stevie]

Avast

Which antivirus do you currently have installed?

--
Gary VanderMolen, MS-MVP (Mail)

Mac

Thanks for this tip. Did what you said but still throwing up the following
warning -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Gary, I had Norton so uninstalled and replaced with avast. I have turned
of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

Run the Norton Removal Tool to clean out any left over trash?

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Stevie]

I have tried what you advised but I get the following warning -

'Username and password do not match'

I have no idea why because I sign in every day with these??

Just found this post in the WLM newsgroup (thanks Noel).

I assume you've checked that the username and password are correct
by logging on to your mail account online. Is the account locked at
sky.com? From what I can tell at
http://www.sky.com/portal/site/skyc...2c1e-46e0-a18a-6e77105a8f05&articleId=3575210
this is a possibility. It says there
<quote>
1. Close your email client application.
2. From the computer on which the POP logins are failing (that is,
the one on which you are constantly being prompted to enter your
password), visit www.sky.com/unlock.
3. Enter your email username and password, and the letters in the
distorted picture.
4. Once you have successfully logged in, restart your email program
and try to send/receive your mail.
</quote>

--
Gary VanderMolen, MS-MVP (Mail)

Mac

Thanks for this tip. Did what you said but still throwing up the following
warning -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Gary, I had Norton so uninstalled and replaced with avast. I have turned
of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

Run the Norton Removal Tool to clean out any left over trash?

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Stevie]

Uninstalled Avast as suggested and reinstalled as suggested. Unfortunately
it has made no difference.

Stevie

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)

Gary, I had Norton so uninstalled and replaced with avast. I have turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[mac]

Has the account ever worked in WM or WLM?


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/

Uninstalled Avast as suggested and reinstalled as suggested.
Unfortunately
it has made no difference.

Stevie

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install
option.
If so, uninstall it, then reinstall, but select 'custom' install, which
then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)

Gary, I had Norton so uninstalled and replaced with avast. I have
turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all,
but
this made no difference either.

Stevie

:

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


I have been trying to get sky to work with outlook, windows mail and
now
windows live mail. I have looked at all the advice given in various
chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com
account. An
incorrect password was entered. The next time you send or receive
messages,
you'll be asked to enter your user name and password for this
account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice
with no
joy!

 

[Gary VanderMolen]

Did you run the Norton removal utility as I suggested?

--
Gary VanderMolen, MS-MVP (Mail)

Uninstalled Avast as suggested and reinstalled as suggested. Unfortunately
it has made no difference.

Stevie

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)

Gary, I had Norton so uninstalled and replaced with avast. I have turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

:

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[Stevie]

Mac - No it has never worked.

Has the account ever worked in WM or WLM?


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/

Uninstalled Avast as suggested and reinstalled as suggested.
Unfortunately
it has made no difference.

Stevie

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install
option.
If so, uninstall it, then reinstall, but select 'custom' install, which
then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)


Gary, I had Norton so uninstalled and replaced with avast. I have
turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all,
but
this made no difference either.

Stevie

:

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


I have been trying to get sky to work with outlook, windows mail and
now
windows live mail. I have looked at all the advice given in various
chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com
account. An
incorrect password was entered. The next time you send or receive
messages,
you'll be asked to enter your user name and password for this
account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice
with no
joy!

 

[Stevie]

Yes I did run it.

Did you run the Norton removal utility as I suggested?

--
Gary VanderMolen, MS-MVP (Mail)

Uninstalled Avast as suggested and reinstalled as suggested. Unfortunately
it has made no difference.

Stevie

Any uninstall of Norton must be followed up with their special
removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)


Gary, I had Norton so uninstalled and replaced with avast. I have turned of
the email scanning in avast but this makes no difference. I also tried
windows mail and windows live mail with no antivirus installed at all, but
this made no difference either.

Stevie

:

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note: This newsgroup is dedicated to the Windows Mail program.
In the future, please post to the Windows Live Mail newsgroup:

http://www.microsoft.com/communitie...dg=microsoft.public.windows.live.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


I have been trying to get sky to work with outlook, windows mail and now
windows live mail. I have looked at all the advice given in various chats and
cannot find any solution. The error now reads -

Unable to send or receive messages for the pop.tools.sky.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Can anybody help? Have tried sky online and phone desk help advice with no
joy!

 

[mac]

Mac - No it has never worked.

OK, ensure that at the server tab of your account that Outgoing server
requires authentication is selected.

Never used Sky, so not sure about this, but Yahoo and gmail need POP to be
enabled from within the accounts options when signed in online, have a look
at the options to see if Sky operate the same way.

Just had a quick look around and found:

http://www.sky.com/portal/site/skyc...e22-4418-84bf-f57631d43f9c&articleId=11297903

Have you done this?

HTH?