Username and Password Error

[Lynn Butler]

I keep getting asked for a user name and password when I log onto my windows
mail - even when I enter them I still get the box coming up asking for them.

I then get the following error message

Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Does anyone know how I can fix this?

 

[mac]

I keep getting asked for a user name and password when I log onto my
windows mail - even when I enter them I still get the box coming up asking
for them.

I then get the following error message

Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Does anyone know how I can fix this?

check your settings:
http://www.sky.com/portal/site/skyc...a6d8-4149-9bd1-1ed91485babd&articleId=3075710

Did you enable POP on your account? See the bottom of the page.

HTH?

 

[Gary VanderMolen]

Did it work correctly before? Have you asked Sky support for help?
They've been having some mail server trouble lately.

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm