help

[norman]

I can not send emails from this account what is the problem. thank you

unknown error has occurred. Subject 'Test 2', Account:
'pop.tools.sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port:
465,
Secure(SSL): Yes, Error Number: 0x800CCC0B

and

Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR not supported 25pf6326451aga.0', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

 

[Gary VanderMolen]

To fix the receive error:
Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."

The send error looks like interference from an antivirus program.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview