Remote Assistance Works One Way, But Not The Other?

[(PeteCresswell)]

Two PCs.

Had Remote Assistance working a-ok over my local LAN.

Now one of the PCs is 100 miles away attached to a Verizon DSL
modem.

I can invite that other PC to look at my PC and take control of
my PC and it works A-OK.

But when that PC invites me and I accept (over Windows Messenger)
a "Remote Assistance" dialog pops that briefly says "Remote
assistance attempting...." but very quickly changes to "Remote
assistance connection disconnected. Please try again."

The first message isn't there long enough to be read in it's
entirety.


We tried turning off the firewall on the remote PC, then turning
off the firewall on my PC. No improvement, same result.


Logically, since the only thing that's changed since this worked
A-OK is the addition all the steps (including that DSL modem)
between the PCs it seems like they sb the first suspects.

But having it work one way but not the other *really* confuses
me.


Can anybody offer up a suggestion?

 

[Ron Badour]

It is not unusual (at least for me) to be unable to connect a couple of
times in a row; however, I have not seen this happen continually. I'd start
by checking control panel, system, remote and make sure the remote
assistance setting is marked. If it is, I suggest that you have someone
else try making a connection with your PC so you can determine if the fault
lies with the remote PC or yours.

 

[(PeteCresswell)]

Per Ron Badour:

It is not unusual (at least for me) to be unable to connect a couple of
times in a row; however, I have not seen this happen continually. I'd start
by checking control panel, system, remote and make sure the remote
assistance setting is marked. If it is, I suggest that you have someone
else try making a connection with your PC so you can determine if the fault
lies with the remote PC or yours.

Setting sb checked since it was working before moving the PC down
there - and nobody at the other end knows enough to un-check
it.... but still, point taken and double check it.

The PC here that failed to connect to the PC there connects A-OK
to another PC here. But I'm not sure that exonerates the PC
here bco all the additional steps between it and the remote box.

 

[(PeteCresswell)]

Per (PeteCresswell):

point taken and double check it.

sb " point taken and I will double check it."