Remote Assistance - can not connect

[John]

I use win XP SP2 with outlook Express 6 - I tried to establish a connection
with a friend using Remote Assistance.

My friend sent an email invite to me - which I got - and followed the
instructions to launch the attachment etc. I saw the dialogue box that
asked for the password - filled that in - then saw a message "attempting to
connect" - then got this message.

"Remote Assistance connection could not be established because the remote
host name could not be resolved"

We both had Outlook Express open - we also tried shutting down our
firewalls - no good - same message - no connection.

(Friend also uses XP SP2 and Outlook Express 6) - both of us use Verizon
DSL

Any ideas?

John

 

[Joe]

I use win XP SP2 with outlook Express 6 - I tried to establish a connection
with a friend using Remote Assistance.

My friend sent an email invite to me - which I got - and followed the
instructions to launch the attachment etc. I saw the dialogue box that
asked for the password - filled that in - then saw a message "attempting to
connect" - then got this message.

"Remote Assistance connection could not be established because the remote
host name could not be resolved"

We both had Outlook Express open - we also tried shutting down our
firewalls - no good - same message - no connection.

(Friend also uses XP SP2 and Outlook Express 6) - both of us use Verizon
DSL

Any ideas?

John

Here are a few posts I found with a Google Groups search:

"Are you or the other person behind a firewall/NAT/router? If so, look
at this page that details how
Remote Assistance works in that case...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You may need to use the email or file invitation method and modify the
RCTICKET field of the invitation file...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692 "
__________________

"Try connecting to his IP Address rather than name. When he dials in he
gets assigned a dynamic IP Address. The name you are using to connect to
his computer is not registered for that address, hence the message could
not resolve name. "
__________________

http://groups.google.com/group/micr...uld+not+be+resolved"&rnum=10#ee9754afa0ed33df
__________________

Continue the search here:

http://groups.google.com/groups/sea...st+name+could+not+be+resolved"&start=10&sa=N&

 

[John]

Thanks Joe - I'll check it out

Here are a few posts I found with a Google Groups search:

"Are you or the other person behind a firewall/NAT/router? If so, look at
this page that details how
Remote Assistance works in that case...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You may need to use the email or file invitation method and modify the
RCTICKET field of the invitation file...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692 "
__________________

"Try connecting to his IP Address rather than name. When he dials in he
gets assigned a dynamic IP Address. The name you are using to connect to
his computer is not registered for that address, hence the message could
not resolve name. "
__________________

http://groups.google.com/group/micr...uld+not+be+resolved"&rnum=10#ee9754afa0ed33df
__________________

Continue the search here:

http://groups.google.com/groups/sea...st+name+could+not+be+resolved"&start=10&sa=N&