B
- Bobb -
I've never used RA on my PC and now trying to be the "expert". My niece
sent me email invite - I clicked attachment - she got nothing on screen -
eventually I get a "can't find client'-type message. I had her turn off
firewall - same. After a few minutes we rescheduled.
She has XP SP2 and DSL router .... big-picture-wise, to get ready to do
this,
what are settings to have her check ? RA - is on -as she sent me email.
I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast
cable - any issues there ? I can see router IP in her address - I thought
RA would " handle that" ? ( I changed numbers in message to xxx while
reviewing)
If we're both on routers - a problem ? Disconnect them temporarily ? (
Yeah I know not cool, but just want to make it simple for her - let me
connect - check things out - disconnect)
I've been checking msft such as
http://support.microsoft.com/?kbid=300692
and others but looking for things such as:
Check:
1
2.
3.
On MY pc I see in event log:
Event Type: Information
Event Source: Remote Assistance
Description:
Expert (local user: AMD\Bobb) has opened the following ticket:
65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389
I would have thought PUBLIC IP for her PC ??
Meanwhile another message here mentioned TeamReviewer - I'll check it out,
but would like to learn/use RA.
Thanks
sent me email invite - I clicked attachment - she got nothing on screen -
eventually I get a "can't find client'-type message. I had her turn off
firewall - same. After a few minutes we rescheduled.
She has XP SP2 and DSL router .... big-picture-wise, to get ready to do
this,
what are settings to have her check ? RA - is on -as she sent me email.
I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast
cable - any issues there ? I can see router IP in her address - I thought
RA would " handle that" ? ( I changed numbers in message to xxx while
reviewing)
If we're both on routers - a problem ? Disconnect them temporarily ? (
Yeah I know not cool, but just want to make it simple for her - let me
connect - check things out - disconnect)
I've been checking msft such as
http://support.microsoft.com/?kbid=300692
and others but looking for things such as:
Check:
1
2.
3.
On MY pc I see in event log:
Event Type: Information
Event Source: Remote Assistance
Description:
Expert (local user: AMD\Bobb) has opened the following ticket:
65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389
I would have thought PUBLIC IP for her PC ??
Meanwhile another message here mentioned TeamReviewer - I'll check it out,
but would like to learn/use RA.
Thanks