nortons AV problem

[Guest]

hello

my friend installed nortons Anti Virus 2003 recently and is having
problems with one specific update..('common client') she went to the
symantec site which recommends to uninstall-re-install nortons as supposedly
a corrupt file. she tried 3 times ,still same problem any suggestions please?
she is running XP home Edition.
here is the error message she recieves when up date fails..

Windows XP 5.1.2600 Service Pack 2

Common Client Core 1.0.2

LiveUpdate was not able to complete this update.

Please contact Technical Support and provide all information displayed on
this screen.
For contact information, go to Help->Technical Support from your Symantec
product.

The files below could not be updated by LiveUpdate:
-----------------------------------
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dl^
238712 Bytes 7/14/2004 22:18:08 v103.0.0.83.

Any help greatly appreciated.
thankyou
Alan

 

[Taurarian]

Hi there,

See:
http://service1.symantec.com/SUPPOR...88256d5800491af4?OpenDocument&src=bar_sch_nam
(the link will wrap to 2 lines).
or
http://tinyurl.com/3elap

You may also be interested in this:
WinXP Information Center SP2
http://www.symantec.com/techsupp/sp2/faq.html?Open&src=con_web_nam&tpre=us&tdir

 

[Guest]

hi Taurian
thankyou for your reply ..will read thoroughly and try it .
thankyou again.

regards
alan

 

[Taurarian]

You're welcome.
Kaylene

hi Taurian
thankyou for your reply ..will read thoroughly and try it .
thankyou again.

regards
alan