Need this hotfix (whatever a "hotfix" is!)

[Guest]

I need the hotfix in this article (not that I know what a "hotfix" is). Could
someone in Microsoft send it to me with instructions please?

http://support.microsoft.com/kb/884018

I have exactly the problem as described in the article with the same error
messages etc when trying to install Fax Services as an extra windows
component in "add or remove programmes" in control panel. It has been a
nightmare trying to install Fax Services in XP Professional with SP2. I am
surprised that something as basic as fax may not install using as a result of
SP2!

The conunundrum is the article directs me to contact Microsoft for the
Hotfix. But if I follow the instructions, because my PC (a ThinkPad T42P)
came loaded with XP, I am directed to contact the OEM (in this case IBM). I
doubt they'll have the hotfix will they?

Trying to bypass this by emailing MS direct, my PC was analysed by MS and I
got a message that it would cost me $60+ to have my tech request processed!

 

[David Candy]

Charges are reversed if you need a hotfix. IBM may also have it.

 

[Guest]

I've just re-read article 884018. I now realise that the hotfix prevents the
problem from occurring after XP is installed.

I think instead I need to follow the resolution advice in the above article:-

"To resolve this problem, rebuild the corrupted security database. For
additional information about how to rebuild a corrupted security database,
click the following article number to view the article in the Microsoft
Knowledge Base:
278316 (http://support.microsoft.com/kb/278316/)

I don't feel computer-savvy enough to follow the procedure described for
re-naming files etc.

But I really need the fax service!

Is there an executable file I can get that will do the job automatically?

I forgot to say in the original post that I came across the above article as
the solution at the end of this very long thread (see last page of the
thread):-

http://forums.techarena.in/printthread.php?t=150163&page=1&pp=15

I previously searched the problem and saw many many posts where people have
had the problem installing fax services with SP2. Many solutions were offered
by end users and MVP's but I didn't see anyone reporting that any of the
solutions offered worked for them.

This intuitively feels like it's my solution!

Peter

 

[Mike Brannigan [MSFT]]

I need the hotfix in this article (not that I know what a "hotfix" is).
Could
someone in Microsoft send it to me with instructions please?

http://support.microsoft.com/kb/884018

The conunundrum is the article directs me to contact Microsoft for the
Hotfix. But if I follow the instructions, because my PC (a ThinkPad T42P)
came loaded with XP, I am directed to contact the OEM (in this case IBM).
I
doubt they'll have the hotfix will they?

Yes your OEM will have the fix for your OEM operating system.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

Well you'd like to thinks so but I fear this goes round and rou nd ina circle!

First response from the OEM

Dear Sir

Thank you for your enquiry

Please note that if you have your machine for more than 30 days, you are no
longer entitled to free support.
If you need support, please call the Help Centre; +44-1475-555-055,
you will be charged £39.99 / €59.91 for each solved problem.

I tried again - second response:-

Dear Peter,

Unfortunately there is no file available to fix the problem automatically
and since the solution is available on Microsoft web site, we are not able to
support the case.

Regards.

IBM Personal Computing Division
http://www.ibm.com/pc/support

Ah well...........

Peter

 

[Torgeir Bakken \(MVP\)]

Hi,

Microsoft provides hotfixes to you for free even for OEM based versions
of WinXP (but they may want your credit card number to start the
support incident) .

As the article at http://support.microsoft.com/kb/884018 states, you
need to call Microsoft Product Support Services to obtain it (outside
the US, customers should contact their local Microsoft subsidiary).

The support call will be be free as long as you refer to the
Knowledge Base Article number (884018) and ask for nothing more.

For USA, use phone number 425-635-3311

Regards,
Torgeir

 

[Guest]

Actually, as my earlier posting said, I realise I don't need the hotfix to
make fax services work in XP with SP2. What I said in the earlier post was
the below in quotes (for which I'm still seeking help):-

"I've just re-read article 884018. I now realise that the hotfix prevents the
problem from occurring after XP is installed.

I think instead I need to follow the resolution advice in the above article:-

"To resolve this problem, rebuild the corrupted security database. For
additional information about how to rebuild a corrupted security database,
click the following article number to view the article in the Microsoft
Knowledge Base:
278316 (http://support.microsoft.com/kb/278316/)

I don't feel computer-savvy enough to follow the procedure described for
re-naming files etc.

But I really need the fax service!

Is there an executable file I can get that will do the job automatically?"

Peter

 

[Tom Porterfield]

I've just re-read article 884018. I now realise that the hotfix prevents the
problem from occurring after XP is installed.

I think instead I need to follow the resolution advice in the above article:-

"To resolve this problem, rebuild the corrupted security database. For
additional information about how to rebuild a corrupted security database,
click the following article number to view the article in the Microsoft
Knowledge Base:
278316 (http://support.microsoft.com/kb/278316/)

I don't feel computer-savvy enough to follow the procedure described for
re-naming files etc.

But I really need the fax service!

Is there an executable file I can get that will do the job automatically?

The following in a batch file should work:

rem @echo off
md %SystemRoot%\Security\OldSecurity
for %%i in (%SystemRoot%\Security\*.log) do move %%i
%SystemRoot%\Security\OldSecurity
ren %SystemRoot%\Security\Database\Secedit.sdb Secedit.old
secedit /import /db %SystemRoot%\Security\Database\secedit.sdb /cfg
"%SystemRoot%\Security\templates\setup security.inf"

Attached as .txt for better readability.
--
Tom Porterfield
MS-MVP Windows
http://support.telop.org

Please post all follow-ups to the newsgroup only.

rem @echo off
md %SystemRoot%\Security\OldSecurity
for %%i in (%SystemRoot%\Security\*.log) do move %%i %SystemRoot%\Security\OldSecurity
ren %SystemRoot%\Security\Database\Secedit.sdb Secedit.old
secedit /import /db %SystemRoot%\Security\Database\secedit.sdb /cfg "%SystemRoot%\Security\templates\setup security.inf"

 

[Tom Porterfield]

The following in a batch file should work:

rem @echo off
md %SystemRoot%\Security\OldSecurity
for %%i in (%SystemRoot%\Security\*.log) do move %%i
%SystemRoot%\Security\OldSecurity
ren %SystemRoot%\Security\Database\Secedit.sdb Secedit.old
secedit /import /db %SystemRoot%\Security\Database\secedit.sdb /cfg
"%SystemRoot%\Security\templates\setup security.inf"

Attached as .txt for better readability.

Slight change as the syntax above is for server 2003 rather than XP:

rem @echo off
md %SystemRoot%\Security\OldSecurity
for %%i in (%SystemRoot%\Security\*.log) do move %%i
%SystemRoot%\Security\OldSecurity
ren %SystemRoot%\Security\Database\Secedit.sdb Secedit.old
secedit /configure /db secedit.sdb /cfg
"%SystemRoot%\Security\templates\setup security.inf"

Again attached to eliminate any word-wrap problems.