G
Guest
I am running a Dell 4600, and after upgrading Windows XP with SP2, my
attached Maxtor One-Touch USB/Firewire External Hard Drive does not operate
correctly. Although the computer recognizes it as a USB Mass Storage Device,
the drive is not accessible. According to Maxtor Support and Microsoft
Article 885464 this may have to do with the 0hcil1394.sys driver file.
Microsoft further indicates that a hotfix is available to update that file to
version 5.1.2600.2524. My computer is running version 5.1.2600.2180.
Microsoft online support indicates I should contact my computer manufacturer
for assistance on this issue, but Dell typically supports hardware under
warranty. So, my only recourse may be paying Microsoft for support
assistance. Any ideas on how to obtain the Microsoft hotfix?
attached Maxtor One-Touch USB/Firewire External Hard Drive does not operate
correctly. Although the computer recognizes it as a USB Mass Storage Device,
the drive is not accessible. According to Maxtor Support and Microsoft
Article 885464 this may have to do with the 0hcil1394.sys driver file.
Microsoft further indicates that a hotfix is available to update that file to
version 5.1.2600.2524. My computer is running version 5.1.2600.2180.
Microsoft online support indicates I should contact my computer manufacturer
for assistance on this issue, but Dell typically supports hardware under
warranty. So, my only recourse may be paying Microsoft for support
assistance. Any ideas on how to obtain the Microsoft hotfix?