Hotfix 308402

[Guest]

I need to obtain the hotfix described in KB308402 -- http://support.microsoft.com/default.aspx?scid=KB;en-us;308402&

I see there are hundreds or thousands of others that have this problem. Kind respoinders tell them to go to that KB article, but that KB article says to contact Microsoft to get the hotfix. All links from that article to Microsoft are dead ends

How do I contact Microsoft to get the hotfix

What is the phone number

My OEM is Dell, and they won't or can't give me the hotfix. They say to reinstall Windows. NO! We are not going to reinstall Windows every few days like many who have posted this question.

 

[PA Bear]

As the KB article suggests, see
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

If MS determines this hotfix is needed it's unlikely you'll be charged
anything.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thanks. That clearly does not solve the problem. I clearly stated that the contact information in that KB article is a dead end.

If you disagree, please prove me wrong. Follow that link to a specific way to contact Microsoft to obtain the hotfix.

I'm still seeking the phone number to Microsoft. TIA to anyone who can suggest how to obtain that phone number.

 

[PA Bear]

Dead end? Does this URL not resolve for you?...

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

There you will find:
<paste>
Phone Numbers, Support Options and Pricing [link]

Find phone numbers, support options, and pricing information by product.
Call (866) PC SAFETY for free virus and security patch related support in
the United States and Canada. For other locations, contact Microsoft offices
worldwide.


Submit a Request for Online Help

Ask for help using e-mail, or verify the status of a previously submitted
request (requires Passport sign-in).
</paste>

news:[email protected]... [30 Dec @ 6:36 PM
ET]

Call Microsoft support at 800.936.4000. Tell them you want hotfix 308402.

They won't ask you for money. They will courteously send the hotfix to you
via email.

I see you've figured it out.

~PA Bear

 

[Please reply to news group.]

The download is posted on the website for the Hotfix.

 

[Abba]

The download is posted on the website for the Hotfix.

Kind respoinders tell them to go to that KB article, but that KB article
says to contact Microsoft to get the hotfix. All links from that article to
Microsoft are dead ends.reinstall Windows. NO! We are not going to reinstall Windows every few days
like many who have posted this question.

 

[Please reply to news group.]

The Download link isn't a dead link. Get it from the KB article page.

 

[Alex Nichol]

Kind respoinders tell them to go to that KB article, but that KB article
says to contact Microsoft to get the hotfix. All links from that article to
Microsoft are dead ends.

See para 3 of that page. Where fixes are developed that appear to work,
but have not been fully tested, MSoft is not prepared to put them on
general update where they might be installed by people who do not need
them. They are made available if you call MSoft support in your area,
and start by saying immediately that you want the fix for that number,
because you are suffering the explicit problem. If you ask for nothing
else you will not be charged