How to get

[David Sherman]

How do I get this hotfix;

http://support.microsoft.com/?id=894463

A supported hotfix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article.
Only apply it to systems that are experiencing this specific problem.
This hotfix may receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the
next Windows XP service pack that contains this hotfix.

Is is there a specific phone number to call?

thanks

 

[Gordon]

How do I get this hotfix;

http://support.microsoft.com/?id=894463

A supported hotfix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article.
Only apply it to systems that are experiencing this specific problem.
This hotfix may receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the
next Windows XP service pack that contains this hotfix.

Is is there a specific phone number to call?

thanks

Err umm have you actually READ the page? About half way down under
"Resolution" there's a link to get you all the phone numbers for MS Support
where you can get the hotfix.

 

[Wesley Vogel]

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.

http://support.microsoft.com/?id=894463

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Gordon]

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that
a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.

http://support.microsoft.com/?id=894463

that's the same link that is halfway down the page the OP is supposed to
have read!

 

[David Sherman]

Actually, I need look at this site. I couldn't find a phone number to
call.
If I use this web site:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=8430&gprid=37012
I still don't if these phone numbers are good:
Certified Partner
(888) 677-9444
Developer
(800) 936-5800
ITPro
(800) 936-4900
Original Equipment Manufacturer
(800) 936-2197
Partner (resellers or consultants)
(888) 456-5570
Small or Home Business
(800) 936-4900
System Builder
(888) 456-5570
TDD/TTY
(800) 892-5234

I did find the KB894463 on the web later by using google.

Thanks for the ideas.

 

[Wesley Vogel]

1-800-MICROSOFT (1-800-642-7676)
from...
http://support.microsoft.com/contactus/?ws=support

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Carey Frisch [MVP]]

Contact Microsoft: http://support.microsoft.com/contactus/?ws=support

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| How do I get this hotfix;
|
| http://support.microsoft.com/?id=894463
|
| A supported hotfix is now available from Microsoft, but it is only
| intended to correct the problem that is described in this article.
| Only apply it to systems that are experiencing this specific problem.
| This hotfix may receive additional testing. Therefore, if you are not
| severely affected by this problem, we recommend that you wait for the
| next Windows XP service pack that contains this hotfix.
|
| Is is there a specific phone number to call?
|
| thanks