1394 External Storage drive stops responding in Windows XP SP2

[Guest]

When clicking on save or restore to activiate the external HD, software
disappears. According to Article 885464
http://support.microsoft.com/default.aspx?scid=kb;en-us;885464

There is a hotfix. Call "contact Microsoft Product Support Services to
obtain the hotfix". Expensive!!!!!!

Can I get the hotfix here?

 

[Kelly]

Nope!

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Guest]

Are they likely to charge me for this hotfix created by SP2?

 

[Vagabond Software]

Are they likely to charge me for this hotfix created by SP2?

Here is the blurb on the web-site...

"Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question."

It's a little vague. This could mean that if you've mistakenly assumed that this fix applies to your problem, then you could be charged. Their explanation could also mean that as long as your calling about this problem, mistakenly or not, then any charges will be waived.

carl

 

[Rock]

When clicking on save or restore to activiate the external HD, software
disappears. According to Article 885464
http://support.microsoft.com/default.aspx?scid=kb;en-us;885464

There is a hotfix. Call "contact Microsoft Product Support Services to
obtain the hotfix". Expensive!!!!!!

Can I get the hotfix here?

There is never a charge for a hotfix provided you don't mention anything
else other than that. Read the whole article and call MS for it.
That's the only way to get it.