How can I get hotfix 831938?

[Steven Friedrich]

I'm experiencing the problem described by 831938 and I
tried to get the hotfix from Microsoft, but they make it
impossible. They've wasted an hour of my time by telling
me that I could contact them via email and they'd give me
the hotfix for free. I created a .NET passport to no
avail.

Any help out there?

 

[Carey Frisch [MVP]]

The only way to obtain the patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional determines that a specific update
will resolve your problem. The typical support costs will apply to additional support
questions and issues that do not qualify for the specific update in question.

Ref: http://support.microsoft.com/default.aspx?scid=kb;[LN];831938

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------------------


| I'm experiencing the problem described by 831938 and I
| tried to get the hotfix from Microsoft, but they make it
| impossible. They've wasted an hour of my time by telling
| me that I could contact them via email and they'd give me
| the hotfix for free. I created a .NET passport to no
| avail.
|
| Any help out there?

 

[Guest]

The article states:
contact Microsoft Product Support Services to obtain the
hotfix.

And the page had a link to send them an email, but I had
to create a .NET passport. So I did. And then it asked me
what product. I said XP. It told me there were no on-line
support options for XP.

Are you telling me that Microsoft has so little computer
competence that I have to use the PHONE? Did they get
bought by AT&T??

-----Original Message-----
The only way to obtain the patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN- US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional

determines that a specific update

will resolve your problem. The typical support costs

will apply to additional support

questions and issues that do not qualify for the specific update in question.

Ref: http://support.microsoft.com/default.aspx?scid=kb; [LN];831938

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------- ---------------------------------------


| I'm experiencing the problem described by 831938 and I
| tried to get the hotfix from Microsoft, but they make it
| impossible. They've wasted an hour of my time by telling
| me that I could contact them via email and they'd give me
| the hotfix for free. I created a .NET passport to no
| avail.
|
| Any help out there?
.

 

[Carey Frisch [MVP]]

Yes, you must contact them using a everyday telecommunications
technology device commonly know as the "telephone".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------


| The article states:
| contact Microsoft Product Support Services to obtain the
| hotfix.
|
| And the page had a link to send them an email, but I had
| to create a .NET passport. So I did. And then it asked me
| what product. I said XP. It told me there were no on-line
| support options for XP.
|
| Are you telling me that Microsoft has so little computer
| competence that I have to use the PHONE? Did they get
| bought by AT&T??