-----Original Message-----
I have a 2 Dell computers, both with an OEM XP Family OS.
Both computers are experiencing bombing Windows Explorer
app. when browsing shared drives over my network.
I identified the problem as being KB 831938 and learned
that their is a hotfix available. When I tried to obtain
this patch via the Microsoft support software, it pointed
me to my OEM provider. Dell in this case...
I opened a call with Dell support, but now I am a week
later and I still son't have a solution.
Can someone help me this???
thx
.
My Computer and Windows Explorer unexpectedly quit when
you try to open My Network Places or Shared Documents in
Windows XP
View products that this article applies to.
SYMPTOMS
When you open My Computer or Windows Explorer and then
try to open the My Network Places folder or the Shared
Documents folder, My Computer or Windows Explorer may
unexpectedly quit. A Windows Error Reporting access
violation error message may appear.
RESOLUTION
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is
described in this article. Only apply it to systems that
are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Microsoft Windows XP service
pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;
[LN];CNTACTMS
Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question.The
English version of this hotfix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel. Date
Time Version Size File name
-------------------------------------------------------
-------
18-Dec-2003 20:13 1,114
_sfx_manifest_
04-Nov-2003 19:20 5.2.9354.0 26,112
_sfx_.dll
16-Dec-2003 01:52 2,507,853
_sfx_0002._p
16-Dec-2003 01:57 884
_sfx_0013._p
16-Dec-2003 01:58 26,900
_sfx_0012._p
16-Dec-2003 01:59 102,082
_sfx_0011._p
18-Dec-2003 20:13 364,303
_sfx_0010._p
18-Dec-2003 20:13 843
_sfx_0009._p
16-Dec-2003 02:01 434
_sfx_0007._p
18-Dec-2003 20:13 2,212
_sfx_0008._p
16-Dec-2003 02:01 212
_sfx_0006._p
16-Dec-2003 02:01 1,695
_sfx_0004._p
18-Dec-2003 20:13 4,965
_sfx_0005._p
16-Dec-2003 02:02 8,872
_sfx_0003._p
16-Dec-2003 02:02 186,288
_sfx_0000._p
16-Dec-2003 02:03 865
_sfx_0001._p
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed in the "Applies to"
section of this article.
MORE INFORMATION
For additional information, click the following article
number to view the article in the Microsoft Knowledge
Base:
824684 Description of the standard terminology that is
used to describe Microsoft software updates
and thx for the feedback!