Help Please re. User Rights???

G

Guest

I recently downloaded QuickBooks. The installation ran OK, after I turned
off Norton, yet when I got to open program I get the following message...

"Windows XP and windows 2000 users must have Power Users or Administrator
group rights in order to run QuickBooks. Please contact your system
administrator about being granted those rights."

I am the only user on my home edition XP pc; I am the admnistrator and I
can't seem to get this program open.

Would sure appreciate any help before I have to call $ tecky.

Thank You
 
M

Michael Solomon \(MS-MVP\)

First, if you downloaded QuickBooks, is this a legal version? If you mean
by download you installed QuickBooks, is it a version of QuickBooks that is
compatible with XP and have you checked the Intuit website for any updates,
patches or information as well as with regard to this specific issue in
their knowledge base, www.intuit.com.

I'm assuming that not only are you the only user but that you only have one
user account on your system and you've installed QuickBooks to that specific
user account. If you have set up additional user accounts on your system,
make sure QuickBooks is installed in the user account in which you wish to
use it as many applications are not compatible with a multi-user
environment.

Also, if you only just purchased QuickBooks, Intuit's tech support should be
free for an initial period, 30 days if I'm not mistaken but it's been awhile
since I checked.
 
G

Guest

Thanks for taking time to help me.

Yes, it is a legal version, I've already spoken with Intuit (QuickBooks) and
they told me it is a Windows XP problem (sound familiar) and I assumed they
would have told me if there are conflicts with the downloadable version.

Just had a technonerd out for two hours ($120 later) and the problem is
still there. Have called Intuit to send me a hard version for download. I
had Intuit's QUICKEN which I had purchased and never downloaded and did so to
see if this was still a problem ... loaded just fine. The technonerd thinks
it's some kind of bug, so we've been running Norton on safe mode as well as
numerous other programs to see what's up. No solution and tired of trying.
Will get some other software that will do same job.

Thanks again for your time.
 
M

Michael Solomon \(MS-MVP\)

This is beginning to sound suspiciously similar to a file ownership issue.

Note, file ownership and permissions supersede administrator rights. How
you resolve it depends upon which version of XP you are running.

XP-Home

Unfortunately, XP Home using NTFS is essentially hard wired for "Simple File
Sharing" at system level.

However, you can set XP Home permissions in Safe Mode. Reboot, and start
hitting F8, a menu should eventually appear and one of the
options is Safe Mode. Select it. Note, it will ask for the administrator's
password. This is not your administrator account, rather it is the
machine's administrator account for which users are asked to create a
password during setup.

If you created no such password, when requested, leave blank and press
enter.

Open Explorer, go to Tools and Folder Options, on the view tab, scroll to
the bottom of the list, if it shows "Enable Simple File Sharing" deselect it
and click apply and ok. If it shows nothing or won't let you make a change,
move on to the next step.

Navigate to the files, right click, select properties, go to the Security
tab, click advanced, go to the Owner tab and select the user that was logged
on when you were refused permission to access the files. Click apply and
ok. Close the properties box, reopen it, click add and type in the name of
the user you just enabled. If you wish to set ownership for everything in
the folder, at the bottom of the Owner tab is the following selection:
"Replace owner on subcontainers and objects," select it as well.

Once complete, you should be able to do what you wish with these files when
you log back on as that user.

XP-Pro

If you have XP Pro, temporarily change the limited account to
administrative. First, go to Windows Explorer, go to Tools, select Folder
Options, go to the View tab and be sure "Use Simple File Sharing" is not
selected. If it is, deselect it and click apply and ok.

If you wish everything in a specific folder to be accessible to a user,
right click the folder, select properties, go to the Security tab, click
Advanced, go to the Owner tab,
select the user you wish to have access, at the bottom of the box, you
should see a check box for "Replace owner on subcontainers and objects,"
place a check in the box and click apply and ok.

The user should now be able to perform necessary functions on files in the
folder even as a limited account. If not, make it an admin account again,
right click the folder, select Properties, go to the Security tab and be
sure the user is listed in the user list. If not, click add and type the
user name in the appropriate box, be sure the user has all the necessary
permissions checked in the permission list below the user list, click apply
and ok.

That should do it and allow whatever access you desire for that folder even
in a limited account.
 
G

Guest

I have the exact same problem. I'm going to call Intuit tomorrow but I'm sure
they'll tell me the same thing they told you.

Did you find a fix yet?
 
G

Guest

I have the exact same problem as the original poster, except I can get it to
work on another computer wrunning XP Home SP2. But, I need it to work on the
one it's not working on.

I tried your very detailed instructions and was not able to make it work.

In my situation, I have the original administrator called "Administrator"
and a Computer Administrator called "Chase". I've tried numerous
combinations of uninstalling and reinstalling, even with new user accounts
I've made up.

When I go to the Folder Options, there is no "Enable Simple File Sharing" so
I went to the next step as you inidcated.

In the Security tab I had the following:

Administrator (Chase\Administratos)
Create Owner
System
Users (Chase\Users)

Note: there are no permissions allows to be checked on the Create Owner one.

On the Owner tab, I had the following:

Administrator (Chase\Administrator)
Administrators (Chase\Administrators)

Does any of this help?
 

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